Company KPI Onboarding KPIs Outbound 
Intercom, Inc.
APRIL 7, 2021
The wider global business scene is finally realizing what many successful companies have known for quite some time now: customer support is the face of your company. 85% of customer service teams now offer proactive help, in the form of things like in-app onboarding , outbound messaging , or notifications.
The Product Coalition
DECEMBER 9, 2019
The difference between goals and objectives, and why it matters for your team Do you use the words goal and objective as interchangeable phrases when you talk with your team members or outline your company plans? While the terms are often used interchangeably, they have major differences and significant implications for your company.
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Bain Public
JANUARY 11, 2022
As a product manager, it’s normal to get all kinds of new feature requests from stakeholders (these requests are usually related to pain points). Or do you try to implement each feature request, leaving you with half-baked projects with an archive of features and no finished product? Let’s dive deeper!
Mironov Consulting
FEBRUARY 6, 2020
I’m often asked what KPIs B2B/enterprise product folks should use, or what OKRs they should choose. This is (of course) an unreasonable question, as every product/ business has its own uniqueness. Why KPIs from consumer companies don’t fit well with B2B/enterprise. 1] Generic KPIs? Grass is greener. “We
Gainsight
DECEMBER 23, 2019
This is a transcript of a really valuable panel featuring Jason Lemkin , Christina Shen , Adam Strong , and April Oman. And then more importantly, the best companies are scaling faster than ever and if we look at public company comps, those are fairly mature companies growing 30, 40% a year. Adam Strong: Thank you.
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