Intercom, Inc.
NOVEMBER 14, 2018
For many of these KPIs, you’ll want to measure them on two levels: individual and team. Both are important if you want to manage your sales reps to top performance and ensure your team is on track to hit company goals. Lead generation KPIs (Top of funnel). Our lead flow KPIs tell us the volume of leads entering the sales funnel.
Mironov Consulting
FEBRUARY 6, 2020
But this raises three broad questions: Shouldn’t we spend more time choosing our specific KPIs (or OKRs) than deciding whether to adopt metrics in general ? Why KPIs from consumer companies don’t fit well with B2B/enterprise. Some B2B KPIs starting points, knowing that every company is different. [1]
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Intercom, Inc.
APRIL 7, 2021
The wider global business scene is finally realizing what many successful companies have known for quite some time now: customer support is the face of your company. 85% of customer service teams now offer proactive help, in the form of things like in-app onboarding , outbound messaging , or notifications. Defining “quality”.
Folding Burritos
JANUARY 25, 2018
How’s that KPI doing?”. Think about it as either inbound or outbound comms. Also, if you’re a newsletter subscriber, you’ll get early access (and a special discount) to a tool that I’m launching soon , designed to save Product Managers time in their updates to the rest of the company.
The Product Coalition
DECEMBER 9, 2019
The difference between goals and objectives, and why it matters for your team Do you use the words goal and objective as interchangeable phrases when you talk with your team members or outline your company plans? While the terms are often used interchangeably, they have major differences and significant implications for your company.
Bain Public
JANUARY 11, 2022
In addition, a high-level strategic baseline includes the execution tactics for each strategy accompanied by the metrics (KPIs) the company plans to move. A pivot shouldn’t impact the company BHAG or product mission, but will directly affect strategies and tactics. Product team: Roadmap process (e.g. Stay tuned!
Sachin Rekhi
AUGUST 6, 2015
In B2B products, it's important to divide the target audience in terms of end users of the product as well as business decision makers who have the budget and will ultimately make the call on whether to rollout the solution in their company, because you'll often find that these are two completely different audiences with different desires and needs.
Expert insights. Personalized for you.
188 
Let's personalize your content