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From vanity to value: How Intercom conducts NPS surveys

Intercom, Inc.

There’s a good reason that the seemingly simple Net Promoter Score (NPS) has become a ubiquitous, revered statistic in modern business – this single number is viewed as a measure of customer loyalty, a way to benchmark competitive performance, and has been proven to correlate with revenue growth (hence the popularity).

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Dashboard Linking in Embedded Analytics: Definition, Benefits & Use Cases  

Reveal

So, before choosing a vendor, consider the embedded analytics features it offers – these capabilities allow users to simplify the analysis process and make decisions based on hard solid facts easier. One of these features you should look for is dashboard linking. What Is Dashboard Linking?

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Dashboard Linking in Embedded Analytics: Definition, Benefits & Use Cases  

Reveal

So, before choosing a vendor, consider the embedded analytics features it offers – these capabilities allow users to simplify the analysis process and make decisions based on hard solid facts easier. One of these features you should look for is dashboard linking. What Is Dashboard Linking?

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Unlocking Growth Through UX Research

UX Planet

Through case studies, statistical evidence, and methodological frameworks, I aimed to establish how systematic user research can positively impact key business metrics, from acquisition to referral. UX Research provides this additional layer of insight, transforming numbers into actionable insights.

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In-App Surveys Guide for Collecting Valuable Feedback

Userpilot

How do you create in-app surveys that give the user sentiment insights you need to build valuable products? TL;DR In-app surveys are short questionnaires used for collecting feedback from users. They allow you to gather large amounts of specific and targeted feedback. Userpilot is a more comprehensive tool.

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What is Customer Sentiment Score & How to Measure It?

Userpilot

The customer sentiment score can help you tell how well-perceived your brand is. Let’s explore the customer sentiment score, how to measure it with user feedback , and what strategies you can execute to elevate the customer experience. But how can you measure and improve it?

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Moving from Solutions to Problems

Folding Burritos

The reason is that we often fail to be constructive and pedagogic; if we don’t try to change their mindset, we’re sentencing ourselves to be thought of as “those pesky Naysayers.”. and “is this a big enough problem for our customers, that justifies the investment?”. Because users could then find a car park close to their destination.