The Product Coalition

NOVEMBER 30, 2022

Let’s explore and discover how we can take the Jobs To Be Done framework to the next level and beyond. But many, many products are developed without knowing from the start that people want the solution, or even care about the problem. Many companies think they know what users or customers care about. Why does this happen?

User Testing 133

User Testing Product Research Research Software Customer Experience 133

Intercom, Inc.

MAY 3, 2018

How can we help our users complete their job-to-be-done cheaper, faster or easier? Finding those problems to solve, however, becomes increasingly difficult as you scale – where the volume of feedback, and noise level of the vocal minority, compounds by the day. To this day, Rohini continues to cold-call customers.

User Testing 195

User Testing Customer Feedback Data Visualization Customer Experience 195

Userpilot

JULY 9, 2021

Product-Led Onboarding by Ramli John and Wes Bush is a new book about how to implement user onboarding for the ultimate customer retention. The Making of Product Managers by Lena Sesardic gives you eight actionable insights from 20 stories of real product managers who broke into product management from different fields.

Books 98

Books Research Software Feedback Software Analytic Tools 98

Product Talk

SEPTEMBER 9, 2020

While I tend to focus on helping teams, Petra’s work centers around helping product leaders—the people who manage product managers. She has a big focus on people development, helping product managers and product leaders get better at their craft. I decided to join SAP , which was great, but there was a lot of user pain to observe.

Feedback Software 188

Feedback Software User Testing Product Research Research Software 188

Mind the Product

APRIL 18, 2019

The rollercoaster ride that is product development is inherently chaotic and ever-changing. Sure, there are semi-quantitative ways of estimating uncertainty for each assumption (for example, the RICE framework for prioritization), but as with many things in product development, these are guess-based models that help us to compare options.

Data Visualization 125

Data Visualization Weak Development Team Feedback Software Customer Feedback 125

Intercom, Inc.

JULY 29, 2021

And so, Mark Rudden and his team had to figure it all out by themselves. Fortunately, Mark had quite a bit of experience working and scaling teams in demanding, hypergrowth environments. Rather, everything is an iterative process of building the service, rolling it out to users and keep improving it as you get new data and feedback.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

Intercom, Inc.

NOVEMBER 11, 2021

Users are recruiting your product to reach a specific outcome in their lives — whether that’s catching a flight to reunite with their families or using a productivity app to meet a deadline and impress their boss. Sometimes, all it takes is providing your customers a spatula so they can convert the mix into actual pancakes.

Customer Experience 254

Customer Experience Onboarding KPIs User Testing Feedback Software 254

The Product Coalition

JANUARY 26, 2022

Chris’s team worked for a logistics service that tracked the ocean containers coming in and out of the ports. Their team set up the infrastructure and prepared the environment waiting for prospective accounts, which never came. The significant advantage for Chris was a good grasp of his future users, their background and requirements.

Reporting Tools 118

Reporting Tools Feedback Software Data Visualization Engineering 118

Mixpanel

MAY 20, 2020

Having worked with many product leaders over the past 20 years, I’ve repeatedly heard that balancing the needs of users, engineering teams and the business—all while building a successful product function that drives innovation—is tough. Lifting & shifting: the common pitfall of product teams. Enter the adaptive approach.

Weak Development Team 52

Weak Development Team Product Strategy Strategy Customer Experience 52

Userpilot

MAY 14, 2021

Growing numbers of SaaS companies are adding an onboarding survey to their customer sign-up flows. Those that do often gain insights into the needs of their customers, which ultimately translate into an improved product experience for users, higher activation and greater retention. Collect useful feedback.

Feedback Software 52

Feedback Software Onboarding KPIs Product Research Data Visualization 52

Intercom, Inc.

AUGUST 18, 2022

Sarah Dayan is a staff engineer at Algolia , a “Search-as-a-Service” platform that helps developers build index and search capabilities into their own platforms through an API, and the host of two tech podcasts: Developer Experience and Entre Devs. Then, four years ago, in 2018, she got a job at Algolia as a software engineer.

Engineering 204

Engineering Software Review Technical Review User Testing 204

Intercom, Inc.

NOVEMBER 20, 2018

This makes sense given the likely resource constraints and the value to be gained from getting in front of customers from day one. As Jason Lemkin puts it , “The CEO/founder should close at least the first 10 (or 20 or whatever) customers. What matters is that somehow, someway, you still get those 10 paying customers closed.”.

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Mind the Product

OCTOBER 24, 2019

Product managers can make better decisions if they’ve built transparency and trust with their team. Here’s a straightforward framework for collaborative decision making that is founded in transparency and trust. You may also reduce trust in your team. A culture of trust develops. Product Decisions.

Weak Development Team 84

Weak Development Team Customer Experience Workshop User Testing 84

Mind the Product

JULY 10, 2017

Let’s establish this right upfront: nothing beats a well-managed full-time in-house team of local developers. Are there enough skilled developers at your location? And done right, I believe that outsourcing means you can come very close to your team next door in terms of productivity and innovation. Who was on time?

Weak Development Team 105

Weak Development Team User Testing Technical Advisors Product Research 105

Bain Public

MARCH 21, 2020

A few years ago, after an 8-year stint working as a product manager for startups in Silicon Valley, Paul realized something about the tech organization ecosystem in his hometown of Montreal: many of them had poor product culture. The Product mindset involves building solutions for paying customers within the constraints of a business.

User Testing 52

User Testing Weak Development Team Feedback Software Customer Experience 52

Mironov Consulting

JUNE 27, 2019

Defining my label carefully, a “product leader” is someone who manages a team of product managers. There may also be some designers or a few developers reporting into such roles, but I’m focused away from CTO and VP Engineering roles where the majority of staff are developers. . 2] Driving Strategy, Tooling and Outcomes. [3]

CTO Coach 108

CTO Coach Onboarding KPIs User Testing Customer Experience 108

PMLesson's Ace the PM Interview

FEBRUARY 7, 2022

Talk to Users & Customers ?? Your First 30, 60, 90 Days as a PM Checklist Common Mistakes Made in Early Days as a PM Talk to Users & Customers: Understand Their Pain Points Abstract by Oleg Shcherba Your first order of business as a new product manager should be talking to customers!

User Testing 52

User Testing Onboarding KPIs User Friction Weak Development Team 52

ProductPlan

OCTOBER 24, 2019

As a product manager, your job is to solve problems for your users. They develop their roadmap as a list of features, rather than using the roadmap to communicate the value they expect the product to deliver. For example: You will often be too optimistic about what your team can build in the time you have.

Product Research 54

Product Research Product Management Product Manager Weak Development Team 54

Product Innovation Educators

MAY 21, 2018

Most of these organizations are also using some form of stage-gate for the development of new products. My guest, Colin Palombo, has been helping organizations using stage-gate to move to a hybrid agile stage-gate process and enjoying many benefits for doing so while keeping the framework they are familiar with. It’s a win-win.

Agile 53

Agile Weak Development Team Framework Data Visualization 53

Intercom, Inc.

NOVEMBER 7, 2019

Creating a new product category also creates a plethora of challenges – from spotting the right market niche to convincing customers that yours is a service they need. Four years later, and as the company moves decidedly upmarket with their customer base, it’s adapting its sales cycles to cater for bigger clients.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

Amplitude

NOVEMBER 16, 2018

ustwo pushed the traditional boundaries of the consultancy model, evolving beyond the paid for time agency model to build our own products such as Monument Valley, and pursuing venture-based ”ustwo pushed the traditional boundaries of the consultancy model, evolving beyond the paid for time agency model to build our own products.”

Weak Development Team 65

Weak Development Team Data Visualization Consulting Startups 65

Product Talk

MARCH 1, 2023

I realize that many product people have never worked in a product trio , don’t have access to customers, aren’t given time to test their ideas, and are working in what Marty Cagan calls “features teams” or “delivery teams.” If you missed the first one on product success and team satisfaction , be sure to start there.

Product Research 195

Product Research Data Visualization Customer Feedback Weak Development Team 195

The Product Coalition

MAY 22, 2019

They serve bad goals just as well as they do good goals. This is a major problem because bad OKRs can amplify the issues the org is troubled with rather than fix them. of the mobile app and users will hate it and usage will plummet. The new onboarding flow may drive no measurable change in user behavior?—?that’s

Onboarding KPIs 60

Onboarding KPIs Reporting Tools Weak Development Team Workshop 60

The Product Guy

JUNE 18, 2020

Ruthless prioritization translates to product teams spending time building the right thing at the right time. This discipline is the bread & butter for a winning product team, but building an effective product process takes a lot of trial and error. Each feedback loop has a minimum of four stages. Get Insights.

Product Research 165

Product Research Feedback Loop Feedback Software User Testing 165

Userzoom

APRIL 17, 2018

“Affordable, high-end aesthetics” Jane Portman, UI/UX Consultant, Conference Speaker and Author, UI Breakfast. How do we figure out if the user is truly getting value beyond simple activation? As SaaS craftsmanship becomes more refined each year, we should expect another wave of frameworks and ready-made UI solutions.

Research Software 107

Research Software Feedback Software Analytic Tools User Testing 107

The Product Coalition

FEBRUARY 26, 2022

Why have Product Managers stopped speaking to customers? Very sadly, most product managers I meet today no longer talk directly to customers regularly. If you ask; “How many customers did you speak to this week?” My view is that this evolution is bad for product management careers and the customers who benefit from what we do.

User Testing 169

User Testing Weak Development Team Customer Experience Customer Feedback 169

Userpilot

JANUARY 14, 2024

TL;DR A product manager leads the product management team and is responsible for overseeing all stages of the product development process. Typically, product managers are responsible for market and user research, product discovery , feature prioritization , and roadmapping. In the US, they earn on average around $103k per year.

Data Visualization 105

Data Visualization Analytic Tools Research Software Feedback Software 105

Intercom, Inc.

SEPTEMBER 22, 2022

At some point in their growth, businesses usually start investing in customer research. They work with consulting firms, hire their own analysts, buy data management software. No face time with customers, no interviews throughout the product roadmap – just a couple of weeks of user testing before launch.

User Testing 138

User Testing Research Software Customer Experience Analytic Tools 138

The Product Coalition

FEBRUARY 6, 2020

A/B tests, multichannel CJMs and customized content: everyone starts doing it Source: State of Digital Marketing 2019 (by Altimeter) This report provides an update on how companies use digital marketing to drive growth, what goals they set, what practices, metrics, platforms, frameworks they use, and what challenges they face.

Data Visualization 78

Data Visualization Research Software Reporting Tools Analytic Tools 78

Intercom, Inc.

JANUARY 31, 2019

As part of the process, we’ve spent a lot of time reviewing who we should be selling to these days, and how we should be selling to these customers. And as the organization grows, the work involved to get teams aligned on who you’re selling to and how you’re selling is not something to be taken for granted either. What didn’t?

Customer Experience 165

Customer Experience Customer Feedback User Testing Weak Development Team 165

Intercom, Inc.

JULY 19, 2021

It’s clearer than ever that customers (and businesses) prefer conversational support. It’s quick, efficient, and personal, meaning that customers can get the answers they need, where and when they need them. But conversational support doesn’t just benefit your support team. First of all, let’s cover the basics.

Weak Development Team 129

Weak Development Team Reporting Tools Research Software Feedback Software 129

Business of Software Conference

OCTOBER 11, 2023

Why these questions should be asked Feedback, performance, and competitor relations Feelings (pride or jealousy) about own company and others Relevance of important values and aspirations Exact choices: Extract the choices that your company makes as attributes What does the company do? How will we win? What are people doing right now?

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

Intercom, Inc.

JUNE 8, 2021

Not too long ago, customer support was viewed as a cost center, not a value driver. It was seen as a necessary part of a business, but not something that drove revenue or influenced customers’ buying decisions. Study after study shows how important a great customer experience is to today’s consumers. That time is over.

Reporting Tools 222

Reporting Tools Technical Review Data Visualization Research Software 222

UX Studio: Product Management

NOVEMBER 8, 2021

Our user experience professionals have already analyzed the expertise of dozens of design agencies in San Francisco, New York, Berlin, London, to name a few. If you need help with product design or user experience research, contact us at UX studio. Award-winning global user experience design company.

Research Software 77

Research Software User Testing Technical Review Product Research 77

Userpilot

JUNE 10, 2022

Perhaps users will cancel their subscriptions. Maybe poor reviews will make it more difficult to attract new customers. Some estimates say that poor-quality software cost businesses $2.08 It’s a lot easier to write code than it is to read it, and developers don’t particularly enjoy writing documentation.

Research Software 52

Research Software Feedback Software Product Research Weak Development Team 52

Mixpanel

OCTOBER 20, 2020

This post is written by TWG, a product consultancy specializing in modern application development , data engineering, and product growth. A product stack is simply a collection of tools that allow you to collect, analyze, and act on data that is created by users in your application. Now, let’s dive in. What is a product stack?

Analytic Tools 91

Analytic Tools Data Visualization Onboarding KPIs User Testing 91

DISQO

MARCH 6, 2020

Experimentation and Prototyping to Drive Insights. It requires teams to gain insights directly from consumers through experimentation and prototyping, align to the actual wants and needs of the market, and accelerate time-to-market. Plus, either way, you need to be good at quickly recognizing and correcting bad decisions.

User Testing 52

User Testing Product Research Research Software Feedback Software 52