The Product Guy

OCTOBER 25, 2016

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Paul Hurwitz Director of Active Analytics, ActiveHealth Management. Amanda Ralph Product Management Consultant.

Analytic Tools 356

Analytic Tools Research Software CTO Coach Fractional CTO 356

UX Planet

JUNE 30, 2025

The payoff is already visible in richer digital experiences, sharper personalization and faster, safer service. Within this article, we analyze how AI’s adoption in 2024 impacted key areas of digital CX, highlighting global trends as well as specific insights from major markets like the US and UK.

Data Visualization 73

Data Visualization Banking Reporting Tools Analytic Tools 73

Mind the Product

JUNE 9, 2020

If 2020 has taught us anything, it’s that predicting the future is hard and in this episode, sponsored by Amplitude, we turn to Margaret Heffernan to learn how to do it better. The post Making Better Predictions – Margaret Heffernan on The Product Experience appeared first on Mind the Product. Using data sensibly.

Data Visualization 206

Data Visualization Product Research Feedback Software Technical Review 206

Product Innovation Educators

AUGUST 26, 2024

As AI tools become more common, product leaders face new challenges in managing teams, fostering innovation, and maintaining a positive work environment. In this episode, Tiffany Price explains how AI impacts workplace culture, team dynamics, and leadership strategies, offering insights for product managers in this evolving landscape.

Data Visualization 290

Data Visualization Research Software Generative AI Artificial Inteligence 290

Indicative

JULY 14, 2020

Data is known to be the world’s most valuable resource. The challenge, according to Deloitte, Duke University, and the American Marketing Association is a lack of alignment between data and decision-making. To answer this question, you need an analytics solution that captures and visualizes user journeys.

Data Visualization 137

Data Visualization Analytic Tools Reporting Tools Customer Experience 137

Intercom, Inc.

JUNE 1, 2021

In a commissioned study by Forrester Consulting on behalf of Intercom undertaken in April 2021, Drive Conversational Experiences for a Future-Ready Customer Support Strategy , we learned that only 37% of support leaders and decision-makers are satisfied with their organization’s current digital channels and solutions.

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

Product Innovation Educators

OCTOBER 14, 2024

How product managers can use AI to work more efficiently Watch on YouTube [link] TLDR AI is changing how we manage products and come up with new ideas, giving us new tools to work faster and be more creative. The future of product management will involve using more AI tools, like advanced language models and creating fake data for testing.

Artificial Inteligence 243

Artificial Inteligence Research Software Data Visualization Reporting Tools 243

The Product Guy

JULY 4, 2019

My career started at Hewitt Associates which was a human capital and management consulting firm that operated 500 offices in 120 countries. We provided consulting, insurance brokerage, information technology and business process outsourcing services. As a result, our backlog decreased by 50%.

Research Software 384

Research Software Product Management Product Manager Systems Review 384

The Product Coalition

AUGUST 6, 2021

In today’s competitive business environment, technology is increasingly shaping the strategies that companies develop to try to outdo their competition. That said, the task becomes easier once you know where and how you ought to hire an engineering consultant. According to information shared by Evans Data Corporation , as of 2019, 23.9M

Consulting 158

Consulting Reporting Tools Engineering Research Software 158

TechEmpower - Product Management

AUGUST 21, 2023

Most innovators don’t have a technical background, so it’s hard to evaluate the truth of the situation. And unless they have a tech background, they can’t look under the hood themselves. The answer is to engage a trusted outside source for a Technical Review – a deep-dive assessment that provides a C-suite perspective.

Technical Review 104

Technical Review Software Review Development Team Review Systems Review 104

Intercom, Inc.

JUNE 8, 2021

According to one Microsoft Global State of Customer Service report , 90% of consumers surveyed said that customer service is an important factor in their choice of, and loyalty to, a brand, while nearly two-thirds (58%) would sever their relationship with a business due to poor customer service.

Reporting Tools 222

Reporting Tools Technical Review Data Visualization Research Software 222

Product Innovation Educators

JULY 29, 2024

Ulwick realized that if we could predict how customers would measure a product’s value, we could design products to meet those criteria. ” This question led to valuable insights. This framework made innovation more predictable and effective. They help team members understand how to use the data effectively.

Data Visualization 284

Data Visualization Research Software Product Research Product Management 284

Userpilot

JUNE 5, 2025

As a product manager at Userpilot, I’ve had the chance (and let’s be honest, responsibility) to try out major onboarding automation tools in this space. In this post, I’ll walk you through how these tools compare based on actual, hands-on use, not just pricing tables and feature checklists. Starts at $300/month for 1,000 MAUs.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Amplitude

NOVEMBER 26, 2019

Generating data is easy. Data is often not accessible unless you can write code. People in non-technical roles rely on data every day to make decisions, develop ideas or measure success. When tools and systems are not created with them in mind, they lose trust and understanding. It doesn’t have to be this way.

Data Visualization 137

Data Visualization UX Analytic Tools Reporting Tools 137

Userpilot

AUGUST 18, 2024

SaaS tools are the industry's biggest open secret. Wondering what type of tools you should have in your stack? TL;DR SaaS tools are applications that users can access through an internet connection. There are different types of SaaS tools for different purposes. ProductPlan is the best tool for road mapping.

Analytic Tools 104

Analytic Tools Feedback Software Data Visualization Research Software 104

The Product Guy

APRIL 4, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Paul Hurwitz Director of Active Analytics, ActiveHealth Management. Amanda Ralph Product Management Consultant.

Analytic Tools 268

Analytic Tools Research Software CTO Coach Development 268

The Product Guy

JANUARY 5, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Paul Hurwitz Director of Active Analytics, ActiveHealth Management. Amanda Ralph Product Management Consultant.

Analytic Tools 271

Analytic Tools Research Software CTO Coach Fractional CTO 271

Centercode

JUNE 11, 2025

AI-driven user testing, video insights, plus seamless app distribution and expert resources— discover Centercode 10x. Platform Overview Managed Services Compare Plans What's New? Platform Scalable, Automated, Real-World User Testing Centercode is the leading platform to manage impactful in-the-wild user tests.

User Testing 52

User Testing Customer Feedback Data Visualization Feedback Software 52

Product Innovation Educators

MARCH 4, 2025

The collaboration between AMS and MIT researchers has yielded impressive results, with AI tools not only matching human analysts in identifying customer needs but often exceeding themespecially for emotional needs that humans might overlook. But it is changing, with AI tools that are transforming how we uncover and analyze customer needs.

Artificial Inteligence 235

Artificial Inteligence Research Software Product Research User Testing 235

Userpilot

JUNE 2, 2024

Product-led growth tools allow you to improve your product experience by analyzing customer data and adding in-app interventions. However, having a different tool for each functionality can make product-led growth sound too much of a hassle. We’ve included key features, user reviews, and pricing to help you decide.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

The Product Coalition

DECEMBER 22, 2022

Software-as-a-service (SaaS) models, which operate on a subscription basis and are centralized and situated on a remote cloud network, are increasingly popular with businesses for a variety of factors, including flexibility and affordability. Saas startups that provide software as a service have a good delivery model. What Is Saas? — Brief

Analytic Tools 147

Analytic Tools Data Visualization Reporting Tools Startups 147

The Product Coalition

SEPTEMBER 2, 2021

From blockchain ledgers for open banking and financial inclusion, artificial intelligence algorithms, biometric verification, and voice-driven interfaces to big data analytics to machine learning?—?fintech The users can be insured in 90 seconds and have their claim reviewed and paid within 3 minutes.

Analytic Tools 141

Analytic Tools Data Visualization Artificial Inteligence Startups 141

The Product Guy

FEBRUARY 18, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Paul Hurwitz Director of Active Analytics, ActiveHealth Management. Amanda Ralph Product Management Consultant.

Analytic Tools 240

Analytic Tools Research Software CTO Coach Fractional CTO 240

The Product Guy

MAY 15, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Paul Hurwitz Director of Active Analytics, ActiveHealth Management. Amanda Ralph Product Management Consultant.

Analytic Tools 225

Analytic Tools Research Software Product Strategy CTO Coach 225

Indicative

JANUARY 6, 2021

Continuing to climb in G2’s quarterly industry rankings, Indicative was again named a Leader in Customer Journey Analytics by G2 in their 2021 Winter Report. Only Indicative connects directly to your data warehouse and excels at answering complex customer analytics questions in real-time—without having to rely on data teams or SQL.

Data Visualization 101

Data Visualization Customer Satisfaction Reporting Tools Customer Experience 101

Userpilot

MARCH 5, 2025

The right platform will equip you with the tools to interact effectively, gather valuable feedback, and build lasting customer relationships. How I chose the best customer engagement software My evaluation process combined thorough feature analysis , a careful review of user feedback, and insights from industry reports.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Reporting Tools 52

Intercom, Inc.

FEBRUARY 10, 2022

To keep up with these changes, last year we released our first Intercom Customer Support Trends Report. The report highlighted how support teams were adopting conversational support tools to meet rising customer expectations and a flood of inbound queries. Last month, we published the second edition.

Reporting Tools 211

Reporting Tools Research Software Feedback Software User Testing 211

The Product Coalition

OCTOBER 20, 2023

With AI technology, marketers can identify microtrends and even predict trends, saving time and resources through automated digital marketing services. This rapidly evolving digital technology can analyze more data with greater precision than humans. The source predicted that the value would surpass $107.5

Data Visualization 144

Data Visualization Artificial Inteligence Reporting Tools Customer Communications 144

Userpilot

JANUARY 26, 2021

Customer journey analytics is your greatest resource in making sense of your user data. But can you take action on those insights? If all the data we collect to create better products and customer experiences were trees, each company could plant its own forest. What Is Customer Journey Analytics? But then what?

Data Visualization 98

Data Visualization Analytic Tools User Testing Customer Experience 98

Iteratively Blog

MARCH 15, 2020

As folks who constantly deal with data, finding the right resources to refer in times of need is a challenge. Additionally, if you simply Google the phrase, ‘data analytics resources’, you will be overwhelmed. 1 The Data Science Roundup by Fishtown Analytics. It’s compiled by Tristan Handy from Fishtown Analytics.

Data Visualization 101

Data Visualization Analytic Tools Research Software Technical Review 101

Product Innovation Educators

SEPTEMBER 2, 2024

Qualitative Research: Getting to Know Your Customers Qualitative research methods provide rich, detailed insights into how customers behave, what motivates them, and what problems they face. Key Qualitative Research Methods Ethnography: Observing customers in their natural environment to gain real insights into their behaviors and needs.

User Testing 280

User Testing Product Research Market Research Research Software 280

The Product Coalition

JANUARY 27, 2024

Digital technology has inadvertently become a significant contributor to the growing carbon footprint of the tech industry. Data centers, a vital component of our digital ecosystem, consume about 2% of global electricity. Our role transcends coding; it involves making pivotal decisions that impact sustainability.

Analytic Tools 158

Analytic Tools Research Software Reporting Tools Software Developers 158

Business of Software Conference

JUNE 18, 2025

Insights from April Dunford’s Business of Software AMA In an era where “AI-powered” has become the default label for tech products, positioning your company clearly and effectively is more challenging than ever. Every tech product claims some AI capability. Good positioning helps prevent this trap.

Positioning 59

Positioning Technical Review Data Visualization Software Review 59

Userpilot

JANUARY 26, 2022

Are you wondering how to effectively use SaaS analytics to reduce churn? You can collect heaps of data but they won’t be of any use if you don’t know what to do with them. SaaS analytics allow you to leverage the data to gain actionable insights and make informed decisions. What is SaaS analytics?

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Onboarding KPIs 98

UX Studio

MARCH 1, 2024

In today’s AI-driven world, the excitement about artificial intelligence is widespread, with numerous tools available to shape our lives and the world. Our blog post guides you through the maze of AI research tools. But the question arises: How useful are the currently available tools, and what challenges do they generate?

Data Visualization 98

Data Visualization Research Software Product Research Analytic Tools 98

Mind the Product

APRIL 10, 2018

Often, the qualitative and quantitative data you have on hand about your product can provide only a fuzzy outline of what is happening and it can be challenging to know if you’re heading in the right direction. Why Product Review? Once the product is assigned to a designated category, it goes through the product review for that stage.

Systems Review 148

Systems Review Technical Review Feedback Software Development 148

freshtrax

JUNE 11, 2019

According to an article by Tech :: Note , the Japanese tech industry has grown as a whole with continual increases in the total revenue of the industry, from 14,380 billion yen (approx. Top 10 Japanese tech companies by capital value (November 2018). NTT Data Corporation. ?914.9 NTT Data Corporation. ?1,614.8

Technical Review 97

Technical Review Reporting Tools Research Software Data Visualization 97