Userpilot

JANUARY 16, 2024

Metts & Andy Welfle Userpilot can help you deliver better product experiences at every stage of the user journey. Metts & Andy Welfle Userpilot can help you deliver better product experiences at every stage of the user journey. Book a demo now to discuss your UX needs with our team. Get the book. Get the book.

User Testing 105

User Testing Books Customer Feedback Customer Experience 105

Userpilot

MAY 29, 2024

Try Userpilot and Take Your Product Engagement to the Next Level Get a Demo 14 Day Trial No Credit Card Required Who is Nir Eyal? Nir Eyal is an author, speaker, and consultant known for his expertise in behavioral design and habit formation. How did Nir Eyal begin his career? Viral loops or viral ‘oops’?

Books 105

Books Research Software User Testing Customer Experience 105

Userpilot

MARCH 29, 2024

This article reveals the major causes of funnel leaks at each customer journey stage and how to fix them. TL;DR A conversion funnel leak is a point in the customer journey where potential customers drop out of the process before taking the desired action. Poor product-market fit. Slow response to customer queries.

Data Visualization 105

Data Visualization User Testing Analytic Tools Feedback Software 105

Userpilot

JUNE 12, 2024

TL;DR A marketing analyst is a professional who carries out market research for a product, tracks trends , and identifies growth opportunities for the company. Goal setting and KPI monitoring : Marketing analysis involves interfacing with stakeholders, other members of the marketing team, and sometimes users in the process of research.

Data Visualization 52

Data Visualization Analytic Tools Research Software User Testing 52

Userpilot

MAY 1, 2024

Try Userpilot and Take Your Product Management to the Next Level Get a Demo 14 Day Trial No Credit Card Required Who is Lenny Rachitsky? Lenny is a newsletter writer, podcast host, angel investor, and product consultant. If you haven’t already, ensure you speak with 5 to 10 potential customers this week.

Feedback Software 102

Feedback Software Analytic Tools User Testing Customer Feedback 102

Userpilot

JUNE 12, 2024

These could include user activation, retention , revenue, or other metrics aligned with your company’s goals. Conduct thorough market research : Analyze your target audience, competitors, and industry trends. Gather insights to validate product-market fit, identify unique selling points, and refine your go-to-market strategy.

Product launches 52

Product launches Analytic Tools Data Visualization Feedback Software 52

Userpilot

APRIL 30, 2024

He is perhaps most recognized for his influential work as a consultant, writer, and speaker on product management, particularly within the realm of software and technology companies. Marty Cagan is the founder of the Silicon Valley Product Group (SVPG), a consultancy firm that helps companies build successful products.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Books 105

Johanna Rothman

OCTOBER 12, 2020

We added another lever of looking for more feedback with iterating over the requirements in the iterative lifecycles in Part 2. Teams can get some feedback from one feature set to inform the next set—but that's not a primary lever. Staged Delivery has feedback loops, too. See and demo the product as it grows.

User Testing 113

User Testing Product Research Agile Feedback Loop 113

Userpilot

OCTOBER 24, 2023

Resurrected users aren’t only easier to generate than new customers. They can also increase customer lifetime value, boost user engagement, and help you unlock your business MRR. TL;DR Resurrected users are individuals who were previously inactive but are now re-engaged as a result of a targeted retention strategy.

Customer Experience 103

Customer Experience User Testing Customer Feedback Onboarding KPIs 103

Userpilot

JUNE 12, 2024

The product specialist role offers ample opportunities to advance your career in different functions, such as product management and customer experience. Look beyond features and functionalities to understand how the product helps users realize specific goals. You can even transition into leadership roles in marketing and sales.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

JULY 18, 2023

TL;DR Product strategy tools assist product teams in defining, creating, and executing product strategies aligned with business objectives and user needs. Customer feedback tools facilitate the collection and analysis of user feedback for customer-centric decision-making.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Reporting Tools 98

The Product Coalition

JANUARY 27, 2024

I would like to thank Tremis Skeete, Executive Editor of Product Coalition, for his valuable contributions to this article's research, development, and writing. Data centers, a vital component of our digital ecosystem, consume about 2% of global electricity. Let’s explore how and why this matters.

Analytic Tools 134

Analytic Tools Research Software Reporting Tools Software Review 134

Product Management University

JANUARY 10, 2024

For the first four years of my software career, I was a pre-sales solution consultant, a.k.a. I think of demos as verbal product positioning. The Product Positioning School of Hard Knocks Early in my pre-sales demo career, I had some demos where my audience was totally engaged and it felt like I hit it out of the park.

Positioning 148

Positioning Research Software Healthcare Demo 148

Userpilot

FEBRUARY 29, 2024

These bars play a crucial role in keeping users informed about ongoing processes, providing estimates on the expected duration of a task, and indicating whether a request is actively being executed. Try Userpilot and Take Your Onboarding Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required 1.

Customer Experience 105

Customer Experience Customer Feedback User Testing Systems Review 105

The Product Coalition

JUNE 11, 2022

Yet we continue to think our customers won’t mind changing to use our products. They hand the contract off to the customer success team before the ink dries. I was young and naïve, but still, we could dream up and launch products faster in our multinational consumer health business. What every great consultant does?—?I

Customer Experience 136

Customer Experience User Testing Data Visualization Analytic Tools 136

Userpilot

OCTOBER 31, 2022

But what about the customer on the opposite end? Negative personas accurately portray the users least likely to find value in your product. So it differs from personas which are mostly product users. A negative persona helps you improve customer fit by revealing customer profiles that lower your retention rate.

Feedback Software 97

Feedback Software User Testing Research Software Data Visualization 97

Johanna Rothman

MARCH 24, 2022

Let me add some additional tests: When the team can't decide on one specific user. (“As a user” is not sufficient. Which user will be delighted with this story or MVP?). No one wants to demo this work, because everyone thinks the demo will wander all over the place. Use the Demo to Guide Sizing.

User Testing 76

User Testing Product Research Testing Demo 76

Userpilot

APRIL 7, 2022

This article will guide you through every important aspect of collecting and utilizing user behavior data to drive product growth. You will learn how to spy on users’ experiences in real-time and turn insights into a data-driven design that will help to improve activation and customer retention rate. What is UX analytics?

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

NOVEMBER 15, 2021

In this blog post, we’re going to break down the pros and cons of using UserGuiding as an onboarding and engagement tool for SaaS and give you the best alternatives that may fit your specific needs and use cases. UserGuiding is a no-code tool for user onboarding. User onboarding. Let's get started! What is UserGuiding?

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Onboarding KPIs 98

Userpilot

APRIL 1, 2022

Product localization makes the product accessible to users in foreign markets with different languages and cultures. If you’re looking for help with localizing your in-app experiences, get in touch with Userpilot for a Demo! Payment system localization ensures local users can use payment methods they are used to.

Research Software 98

Research Software Feedback Software User Testing Product Research 98

Userpilot

JUNE 20, 2023

Looking to level up your user onboarding knowledge with onboarding books? An exceptional user onboarding experience can make all the difference for your SaaS company's growth. In this article, we've compiled the 10 must-read onboarding books that'll enable you to transform your user onboarding strategies.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Research Software Books 98

Userpilot

NOVEMBER 21, 2023

If so, you should definitely watch the talk that Jason Knight , a product consultant and advisor, gave at this year’s Product Drive hosted by Userpilot. Allocating time for a specific research stage is often a no-go for leadership, so make the habit of interviewing customers continuously. Book the demo!

Technical Review 104

Technical Review User Testing Product Management Product Manager 104

Userpilot

JUNE 12, 2024

Use feedback to enhance the product : One must stay updated with changing customer preferences to succeed in this industry. Therefore, they should use daily stand-up and review sessions for analyzing customer feedback to improve user experiences. Book a demo to see it in action!

Analytic Tools 52

Analytic Tools Feedback Software Research Software Reporting Tools 52

Mironov Consulting

JUNE 27, 2020

I have a narrow, somewhat puritanical view about product manager conversations with customers and prospects: we should never lie to them. These are complex deals on the customer side with buying committees, unique integration requirements, internal champions for each competing vendor, and reputational risk for choosing the wrong product.

User Testing 137

User Testing Customer Experience Weak Development Team Enterprise 137

Userpilot

JULY 31, 2023

Everybody in SaaS knows it’s relatively easy to attract users. The big deal is turning them into paying customers who keep renewing their subscriptions long-term. This article will show you practical strategies to crack the customer retention code and maintain sustainable recurring revenue. But look no further!

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

JULY 15, 2022

Whether you’re trying to accelerate customer acquisition or increase product engagement, understanding the dark funnel is necessary. The dark funnel refers to all the hidden touchpoints a user goes through in their customer journey. ” to track the source of your users. What is the dark funnel in SaaS?

Analytic Tools 98

Analytic Tools Research Software Feedback Software Data Visualization 98

Johanna Rothman

OCTOBER 2, 2023

” It depends on how your lifecycle manages feedback loops and learning, how collaborative the team is, and how much WIP the team has. Each Lifecycle Manages Feedback Loops Differently Brooks wrote the original version of The Mythical Man-Month in 1975, based on the 1960s IBM 360 project. .” That's why there's feedback.

Product Research 95

Product Research Customer Feedback Feedback Loop Feedback Software 95

Johanna Rothman

OCTOBER 20, 2020

In this post, I'll discuss how you can create an agile approach that fits your context. And, because your customers want different things from your product over its lifetime , you might want a different agile approach for a given project. You might want: Receive customer feedback (iterate over feature sets).

User Testing 60

User Testing Agile Technical Review Feedback Software 60

Johanna Rothman

FEBRUARY 12, 2019

Your customers can't take your product more often than once or twice a year. Nor do the teams demo on a regular basis. The teams miss the feedback loops so critical for an agile approach. Rethink Your Definition of Customer. What if we expanded our thinking of “customer”? Also known as “end-users.”).

User Testing 58

User Testing Product Research Customer Feedback Customer Experience 58

Userpilot

AUGUST 16, 2022

You need to ensure it is the right fit for your team. Userpilot allows you to segment customers and establish custom goals for each segment. You can also track what percentage of users have completed each goal. They develop a sense of purpose and can get some self-feedback from the results of their work.

Feedback Software 98

Feedback Software Research Software Framework User Testing 98

Userpilot

JANUARY 25, 2022

If you’ve released an innovative new product update, you may need to study the art of new feature onboarding before your customers want to use it. In both cases, a better user onboarding experience should solve the problem. But how do you go about teaching customers to understand new features without spending a fortune on code?

Research Software 98

Research Software Customer Experience User Testing Product Research 98

Johanna Rothman

JANUARY 6, 2020

Most of the hardware teams I've worked with (inside an organization and as a consultant) have fewer people. Feedback Loops Drive Collaboration. And, because they can demo each feature, they might need to reconnect every day if the story/feature takes longer than one day. What kind of feedback loops does a hardware team need?

Product Research 52

Product Research Feedback Loop Feedback Software User Testing 52

Johanna Rothman

FEBRUARY 6, 2023

Strategy and Product Feedback Loops About 20 years ago, I taught a project management workshop to IT people. ” For years, I explained that the more often the team or program could demo, the more the project or program could engage its stakeholders. See TBM 8/52: The Problem With “Internal Customers ”. Thanks, bye.

Product Research 125

Product Research Feedback Loop Workshop User Testing 125

Userpilot

AUGUST 26, 2021

SaaS product management is different from product management for on-premise software because it's much easier for customers to switch products due to the subscription-based pricing model. On-premise software management tends to involve more client-specific customization because each client installs their own version of the software.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

JULY 9, 2021

Product-Led Onboarding by Ramli John and Wes Bush is a new book about how to implement user onboarding for the ultimate customer retention. The Mom Test by Rob Fitzpatrick is the ultimate guide to talking to customers as a product manager and includes sample scripts and questions you can directly use in your customer interviews.

Books 98

Books Research Software Feedback Software Analytic Tools 98

Atlassian

MARCH 9, 2022

As a company that made our own transition to Cloud, we believe that a move to Cloud is a critical step towards keeping resources invested in what matters most and delivering value to customers, fast. What we continue to hear from customers is that a move to Cloud isn’t just a migration, it’s a business transformation.

Feedback Software 106

Feedback Software User Testing Data Visualization Customer Experience 106

Userpilot

APRIL 7, 2021

How important are your user engagement metrics? Well, let’s say you have a newsletter building tool with 3 million users and your competitor has 800,000. However, the competitor-the one with 800,000-has majority of their users sending out the newsletter (using their core feature). What Are User Engagement Metrics?

Onboarding KPIs 92

Onboarding KPIs User Testing Customer Experience Customer Feedback 92