Johanna Rothman

NOVEMBER 27, 2023

Worse, sometimes the team doesn't demo or deliver. See Manage Unplanned Feedback Loops to Reduce Risks and Create Successful Products.) Sometimes, teams can use internal feedback, especially if they work in an organization with component teams. More often, I prefer external feedback. So I wrote a book.

Customer Experience 84

Customer Experience Agile Product Research Feedback Loop 84

Johanna Rothman

FEBRUARY 12, 2019

Your customers can't take your product more often than once or twice a year. Nor do the teams demo on a regular basis. The teams miss the feedback loops so critical for an agile approach. Rethink Your Definition of Customer. What if we expanded our thinking of “customer”? They asked for feedback.

User Testing 58

User Testing Product Research Customer Feedback Customer Experience 58

Johanna Rothman

OCTOBER 20, 2020

In this post, I'll discuss how you can create an agile approach that fits your context. And, because your customers want different things from your product over its lifetime , you might want a different agile approach for a given project. You might want: Receive customer feedback (iterate over feature sets).

User Testing 60

User Testing Agile Technical Review Feedback Software 60

Intercom, Inc.

NOVEMBER 20, 2018

This makes sense given the likely resource constraints and the value to be gained from getting in front of customers from day one. As Jason Lemkin puts it , “The CEO/founder should close at least the first 10 (or 20 or whatever) customers. What matters is that somehow, someway, you still get those 10 paying customers closed.”.

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Userpilot

JULY 30, 2021

The product manager role is responsible for understanding what customer problems to solve and what success looks like for a product. The upsides of product management include the fact that every day is different, you get to work with technology, it sets you up to be an empathetic leader and you get to see customers use what you created.

Feedback Software 98

Feedback Software Research Software Reporting Tools Product Research 98

Userpilot

JUNE 17, 2022

Let’s help you find the differences so you can choose the most relevant one to maximize customer retention and boost your SaaS growth. Keep feedback loops to perfect your OKR framework. For instance, a product manager can set a particular target after consulting with one or more subordinates. MBO vs OKR.

Feedback Software 52

Feedback Software Product Research Customer Feedback Reporting Tools 52

Userpilot

APRIL 30, 2024

That’s just a couple of questions I asked Krzysztof Szyszkiewicz and Jakub Jukowski of Valueships , a leading pricing optimization consultancy. TL;DR Value-based growth is a strategy that prioritizes delivering value to customers. A robust customer success strategy enables customers to get the most out of the product.

Feedback Software 105

Feedback Software Analytic Tools Product Research Data Visualization 105

Johanna Rothman

AUGUST 21, 2019

And, that your products and services need short feedback loops that an agile approach will use. When managers shorten feedback loops and collaborate, they work with agility and create resilience. Note*: I am not saying automate all the build issues or the tests that were created before you were born.

Agile 65

Agile Product Research User Testing Customer Experience 65

DISQO

MARCH 28, 2019

A Fortune 500 executive recently told me, only half-jokingly, that “reorganizations are highly successful, if you’re a management consulting firm.”. If the former, Amazon is often cited as a strong role model, given their performance and transparency into their customer-focused processes. or multi-million dollar budget. “[To]

User Testing 40

User Testing Customer Feedback Feedback Software Product Research 40

DISQO

MARCH 28, 2019

A Fortune 500 executive recently told me, only half-jokingly, that “reorganizations are highly successful, if you’re a management consulting firm.”. If the former, Amazon is often cited as a strong role model, given their performance and transparency into their customer-focused processes. or multi-million dollar budget. “[To]

User Testing 40

User Testing Customer Feedback Feedback Software Product Research 40

Johanna Rothman

OCTOBER 8, 2020

We could get feedback on prototypes—from the customer. That feedback would allow us to replan. We develop test plans early. The spiral model assumes that if you get feedback early enough, you've managed the technical and requirements risks. Who would offer us feedback? The Spiral Model.

User Testing 116

User Testing Agile Customer Feedback Product Research 116

Userpilot

JULY 30, 2022

If you want your SaaS to survive (and thrive), it’s critically important to avoid pitfalls and major user onboarding mistakes. So in this article, we’re going to deep dive into 7 of the most common user onboarding mistakes – and map out tools and tactics to help you avoid them. not just new users).

Onboarding KPIs 98

Onboarding KPIs User Testing Customer Experience Customer Feedback 98

Johanna Rothman

JANUARY 31, 2024

Tip 1: Start and Maintain a Cross-Functional Team for the Entire Project I still see many supposedly agile “teams,” where the project has a “development team” and a “testing team.” Do the same for analysis, architecture, anything that occurs before actual development and testing. That's fine.

Agile 70

Agile Product Research Demo User Testing 70

Userpilot

MARCH 7, 2022

It unlocks customer engagement, starts the customer relationship on the right foot, and ensures that customers continue using the product the right way for a long time to come. To attract potential customers, marketers invest a staggering amount of resources across multiple channels. What is customer onboarding?

Onboarding KPIs 98

Onboarding KPIs Customer Experience Customer Feedback User Testing 98

Userpilot

NOVEMBER 29, 2023

Now, heatmap alternatives offer greater insight into user behavior and preferences. TL;DR Heatmaps provide graphical representations of how users engage with your app pages. They help track clicks and hovers so you can understand what areas users are most interested in. Improve user experience and deliver more value.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Embedded Analytics 103

Johanna Rothman

MARCH 6, 2024

They are: Understand the various risks: project, product, and organization, and how to manage those risks with feedback loops. Let's start with risks and how feedback loops manage those risks. How Much Feedback Does Your Project Need? And once you release regularly, you can deliver and demo that often.

Agile 80

Agile Product Research Feedback Loop Feedback Software 80

Johanna Rothman

JULY 27, 2022

Which customers or users? The outcomes are the problems we want to investigate and possibly solve for the customers or users. However, if you have shorter feedback loops , you might want to separate those experiments into smaller chunks. Experiments Create Shorter Feedback Loops.

Customer Experience 92

Customer Experience Product Research Feedback Loop Data Visualization 92

Gainsight

DECEMBER 10, 2020

The purpose of your Customer Success team is ultimately to drive customer outcomes. The Product team is part of the process of serving customers, as well. They control the customer experience through the product they own. Differences in customer data can be challenging, and it inhibits internal collaboration.

Customer Experience 52

Customer Experience Feedback Software Product Research User Testing 52

Johanna Rothman

APRIL 3, 2020

You might like the Balance Innovation, Commitment, & Feedback Loops series.). Discovery Focuses on Requirements (Market/Customer) Risks. We can use the Build-Measure-Learn loop or the experimental loop: Write down your hypothesis. We might have technical risks for how we do it. I like one-day deliverables.

Product Research 102

Product Research Data Visualization Customer Experience Feedback Software 102

Johanna Rothman

OCTOBER 27, 2020

Do you need feedback loops so you can: Cancel the project at any time (to manage schedule and cost risks. Manage what you release to customers so you can manage defect, feature set, schedule, and cost risks. When you assess your risks and need for feedback, you can decide which approaches might work for this project, for now.

User Testing 101

User Testing Product Research Agile Feedback Loop 101

Userpilot

DECEMBER 22, 2023

Who is responsible for user research at your SaaS? If it’s the latter, your organization may benefit from democratizing research. TL;DR By democratizing research, you make it more accessible and inclusive across your organization. Research democratization empowers staff at every level to make data-driven decisions.

Data Visualization 105

Data Visualization Research Software User Testing Product Research 105