Gainsight

JANUARY 18, 2021

He believes his job entails everything outbound through product marketing into the field organization. Nick wondered if the description has developed and changed due to the varied backgrounds and career paths that many CPOs have, including Chris’s. It’s a classic story of what management consultants do,” Chris said. “I

Technical Review 52

Technical Review Research Software User Testing Product Research 52

Intercom, Inc.

NOVEMBER 20, 2018

It is important to use these initial interactions as a means to gain insights that can be fed back to product development to improve your solution and to ensure that your product helps deal with a pain that your target market has. Alan Gleeson is a B2B Marketing Consultant based in London with a passion for helping SaaS businesses to grow.

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Intercom, Inc.

NOVEMBER 7, 2019

So I spend my time hiring people, developing them into a fit on specific deals and also working on other graph levels such as packaging, pricing, how to go international, etc. But we also use new tools such as Intercom to gather intent from inbound leads, or to gather intent from outbound companies that come back to the website.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

Intercom, Inc.

JULY 29, 2021

Ever since he was hired as the Director of EMEA Sales at BrowserStack , a web and mobile testing platform that lets developers test their websites and mobile applications across browsers, operating systems, and mobile devices, he had to completely rethink how to successfully onboard hundreds of salespeople just as everyone was going remote.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

Intercom, Inc.

FEBRUARY 5, 2019

Developing a sales strategy is one of the core activities every business will have to undertake. When done correctly, your sales strategy will help your sales team execute with focus – SMB or enterprise, inbound or outbound, hunting or farming. 8 steps to develop a winning sales strategy. Define your ideal customer profile.

Outbound 177

Outbound Strategy Inbound Customer Experience 177

Mironov Consulting

DECEMBER 31, 2017

I strongly advocate a “portfolio pie” model of prioritization, to avoid putting all of our development eggs into the feature basket. Remember that outbound marketing teams are focused on generating interest among customers at the top of the funnel and in the renewal cycle. More here.)

Roadmap 92

Roadmap Fractional VPE CTO Coach Data Visualization 92

Bain Public

NOVEMBER 4, 2018

The challenges of product development are not about products. Product Managers translate between the need to support the effectiveness of outbound activities (Sales, Marketing, Customer support) and the need for efficiency in internal ones (Strategy, Engineering, UX). Watch the video here : [link]. What problem are we trying to solve?

User Testing 40

User Testing Feedback Software Customer Experience Customer Feedback 40

Intercom, Inc.

JANUARY 16, 2019

The first employee at Hubspot and tasked with building the sales team, Mark developed a structured interview to qualify candidates and correlated the attributes of the best sales candidates. Is your model primarily inbound or outbound? Richard Harris, Founder, The Harris Consulting Group. it all “works”.

Weak Development Team 156

Weak Development Team Data Visualization Strategy User Testing 156

Intercom, Inc.

JUNE 8, 2021

We commissioned Forrester Consulting , an independent research firm, to learn more about how conversational support is changing the industry. Outbound messaging (70%). You can read the other posts in this series here. The key functionalities support leaders look for in a conversational support solution? Personalization (66%).

Reporting Tools 222

Reporting Tools Technical Review Data Visualization Research Software 222

Mironov Consulting

DECEMBER 2, 2019

Changing how a product management team divides its work – and how it interacts with development/design/marketing groups – is as much about change management as org charts. It’s typical for professional services firms and custom development shops to have pro ject -based resource pools. Incremental team by team? Optional participation?

User Testing 80

User Testing Customer Experience Outbound Customer Feedback 80

Userpilot

APRIL 30, 2020

From a bird’s-eye perspective, this means ensuring two key things are happening within your organization at all times: Continuous product management and development. Overall, product management is the process of developing a product and preparing it for use by your target audience.

Reporting Tools 99

Reporting Tools Feedback Software Onboarding KPIs Customer Experience 99

Intercom, Inc.

JULY 19, 2021

In fact, when we engaged Forrester Consulting, an independent research firm, in April 2021 to explore how channel preferences are changing, they found that preference for messaging-based support has significantly grown since the beginning of the pandemic. How conversational support delivers value across your entire organization.

Weak Development Team 129

Weak Development Team Reporting Tools Research Software Feedback Software 129

Mironov Consulting

FEBRUARY 6, 2020

Let’s bid on that, and as sign just a few folks from core development if we win.”). This makes sense when most outbound spending is through Marketing (not field sales) and we can isolate campaigns or messages or channels with enough volume to accurately compute CAC. BigCorp has $2M set aside for Blockchain research.

B2B 118

B2B Enterprise Onboarding KPIs User Testing 118

Userpilot

APRIL 30, 2020

From a bird’s-eye perspective, this means ensuring two key things are happening within your organization at all times: Continuous product management and development. Overall, product management is the process of developing a product and preparing it for use by your target audience. What Does Product Management Look Like for SaaS Teams?

Customer Experience 52

Customer Experience User Testing Feedback Software Onboarding KPIs 52

Intercom, Inc.

JULY 9, 2020

So after like kind of teaching myself a little bit of SEO at these 16 years, it took me a couple of years until basically after college to join a great consultancy that was focused on enterprise clients, where I really learned the craft hands on. Atlassian does not have an outbound sales team. That is the idea of land and expand.

Analytic Tools 199

Analytic Tools Research Software Data Visualization Technical Review 199

The Product Coalition

FEBRUARY 12, 2018

An entrepreneur running a remote team or dealing with customers and clients, busy blogger, web developer or marketer?—?everyone software developers, IT consultants, product managers, marketers, designers, software trainers, teachers, and many more. everyone will find StepShot an efficient solution.

User Testing 68

User Testing Customer Feedback Customer Experience Reporting Tools 68

Intercom, Inc.

SEPTEMBER 8, 2021

We’re at 10 now, and we should end probably about 29 or 30, and that’s just for sales and sales development. I helped to build out our EDU org, our non-profit org, our SMB org, our compete programs, our outbound motion, and all of these things are actually all now full functions today at Slack.

Weak Development Team 118

Weak Development Team Feedback Software User Testing Customer Experience 118

Userpilot

NOVEMBER 6, 2020

You read that right: you don’t need developers to send any custom-events to record clicks inside the application. Be careful to understand the impact of this before you move your conversation marketing to Intercom – speak to their consultant before signing up. The old way would call for going the development route.

Analytic Tools 76

Analytic Tools Feedback Software Data Visualization Reporting Tools 76

Userpilot

FEBRUARY 25, 2021

Creative email strategies and other outbound hacks, and of course, this playbook wouldn’t be complete without Product-led growth frameworks that have led to double-digit ARR growth rates. Outbound vs. Inbound. Inbound and Outbound Success Stories. Inbound VS. Outbound for SaaS Marketing. Content Marketing.

Research Software 91

Research Software User Testing Outbound Marketing 91

Intercom, Inc.

MARCH 10, 2020

Even when it’s business as usual, team members have the flexibility to work from home once a week, and we’ve developed best practices to enable that setup. We send automated outbound messages based on actions that the user has taken (or not). I’m proud that our team treats values as actual living, breathing principles.

Customer Experience 220

Customer Experience Customer Feedback User Testing Feedback Software 220