Userpilot

AUGUST 26, 2021

Data-driven growth is an important element of SaaS product management because it can inform your product strategy and also provides you with evidence to back up your decisions. Product managers of SaaS products, therefore, need to really focus on differentiating their SaaS and pushing users to constantly unlock more value in the product.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Gainsight

JANUARY 9, 2019

How many of us have heard a business claim “our key differentiator is that we’re very focused on the customer?” The overwhelming majority of the 160 enterprises surveyed stated digital services were important to “better serve customers.” And how often has that claim lined up with reality? It’s another to put it into practice.

Research Software 73

Research Software User Testing Product Research Customer Experience 73

ProductPlan

FEBRUARY 18, 2020

Product strategy has now become the primary focus of the job. Product strategy is a high-level plan for the product. Once defined, the product strategy should drive every downstream decision. Once defined, the product strategy should drive every downstream decision. It ties overall business objectives to the product.

Customer Experience 59

Customer Experience Product Research Customer Satisfaction Reporting Tools 59

Userpilot

APRIL 30, 2024

That’s just a couple of questions I asked Krzysztof Szyszkiewicz and Jakub Jukowski of Valueships , a leading pricing optimization consultancy. From the article, you will learn why you should develop a value-based growth strategy for your SaaS and how to do it. How does it fit into the product-led growth strategy ?

Feedback Software 95

Feedback Software Analytic Tools Product Research Data Visualization 95

Mixpanel

JULY 27, 2020

Though the term often brings to mind SaaS heavyweights like Slack, Atlassian and Shopify, the principles at its core are quite simple: Product-led growth is a go-to-market strategy that relies on using your product as the main vehicle to acquire, activate, and retain customers. post-trial survey ? Now, it’s time to spread the word.

Research Software 85

Research Software User Testing Onboarding KPIs Product Research 85

DISQO

JUNE 30, 2017

When we surveyed 140 product managers, 1 in 2 said that their C-suite has direct input for what goes on the roadmap. When we asked them in the same survey who they’re eager to collaborate more with, customers topped the list, while the C-Suite was at the bottom. Meanwhile, input from customers lies towards the bottom of the list.

Weak Development Team 53

Weak Development Team Product Research User Testing Customer Feedback 53

Gainsight

JUNE 11, 2021

ONE Powerful Word That Can Transform Your Customer Relationships with the incredible Nils Vinje, Founder and CEO at Glide Consulting and 30 Day Leadership. Major Takeaways: Customer interviews can reveal things that no survey or quantitative research really could. You must ensure that the differentiation is clear.

Reporting Tools 91

Reporting Tools Research Software Onboarding KPIs Data Visualization 91

The Product Guy

SEPTEMBER 12, 2017

Guest Post by: David Parmelee, Digital Strategy Consultant. If a persona says no to both questions, users like her won’t care about this feature, even if you consider it your magnum opus or your product’s big differentiator. This strategy also works at the feature level. Sad but true. You may buy this ebook at [link].

Research Software 109

Research Software User Testing Analytic Tools Product Research 109

Mixpanel

JUNE 23, 2020

With a robust Voice of the Customer program that employs things like feature satisfaction surveys for understanding engagement over time, and is in the process of rolling out the KANO model for prioritizing the features most likely to bring value. They expect engaging experiences from all of the products they use.

B2B 52

B2B User Testing Research Software Product Research 52

Mixpanel

JUNE 23, 2020

With a robust Voice of the Customer program that employs things like feature satisfaction surveys for understanding engagement over time, and is in the process of rolling out the KANO model for prioritizing the features most likely to bring value. They expect engaging experiences from all of the products they use.

B2B 52

B2B User Testing Research Software Product Research 52

DISQO

JUNE 30, 2017

When we surveyed 140 product managers, 1 in 2 said that their C-suite has direct input for what goes on the roadmap. When we asked them in the same survey who they’re eager to collaborate more with, customers topped the list, while the C-Suite was at the bottom. Meanwhile, input from customers lies towards the bottom of the list.

Weak Development Team 40

Weak Development Team Product Research User Testing Customer Feedback 40

DISQO

JUNE 30, 2017

When we surveyed 140 product managers, 1 in 2 said that their C-suite has direct input for what goes on the roadmap. When we asked them in the same survey who they’re eager to collaborate more with, customers topped the list, while the C-Suite was at the bottom. Meanwhile, input from customers lies towards the bottom of the list.

Weak Development Team 40

Weak Development Team Product Research User Testing Customer Feedback 40

Revulytics

OCTOBER 30, 2019

In this webinar, leading product development consultant , coach, and trainer Sari Harrison shows how to go beyond conventional metrics to understand whether you’re delivering value to users by helping them make their lives better. You have your vision on one side, you hopefully have a strong value proposition, maybe you have a strategy.

Reporting Tools 59

Reporting Tools Feedback Software Customer Experience Data Visualization 59

Userpilot

JULY 27, 2022

The marketing plan must include strategies for every phase of a product’s lifecycle to be successful. Marketing campaigns in the maturity cycle should highlight product differentiation and brand identity to maintain a market presence over the competition. Product Life Cycle Marketing Strategies for the Development Stage.

User Testing 91

User Testing Feedback Software Analytic Tools Research Software 91

ProductPlan

JANUARY 17, 2023

Methodology : Will these be actual live interviews, or will you be “interviewing” a larger number of customers using a survey? Where will you find them? How will you convince them to talk to you? For the rest of this article, we’ll assume the former.) What questions will you ask? Where will you conduct the interviews? How will you take notes?

B2B 59

B2B User Testing Customer Feedback Customer Experience 59

Mironov Consulting

MAY 2, 2019

Meanwhile, our competitors are picking their own improvement strategies. Hardware companies tend to use software as a way to prop up hardware prices: remote diagnostics or cloud analytics or improved interfaces are included for free to differentiate our hardware from competitors.

Reporting Tools 91

Reporting Tools Analytic Tools Research Software Data Visualization 91

The Product Guy

JUNE 18, 2020

Usage: Behavior insights Customer give you feedback via: Usage data (use Google Analytics, Pendo, Mixpanel, etc) Public Forums & Social Media Surveys, interviews, conferences Public Tools 1Password- a Private Forum for customers (kb.1password.com) How do we measure success? Insights: Synthesizing Insights and Decision Making.

Product Research 165

Product Research Feedback Loop Feedback Software User Testing 165

Intercom, Inc.

JUNE 8, 2021

According to one Microsoft Global State of Customer Service report , 90% of consumers surveyed said that customer service is an important factor in their choice of, and loyalty to, a brand, while nearly two-thirds (58%) would sever their relationship with a business due to poor customer service.

Reporting Tools 222

Reporting Tools Technical Review Data Visualization Research Software 222

Gainsight

NOVEMBER 18, 2019

Over the past few years, appreciation for B2B Customer Experience programs has grown stronger across board rooms thanks to business leaders who have successfully aligned their company’s marketing, sales, and customer success strategies around the needs and preferences of customers. Consider other opportunities to gather feedback.

B2B 8

B2B Customer Experience Data Visualization Feedback Software 8

Userzoom

APRIL 23, 2020

Answer: Testing a new product/feature and gathering the right metrics requires a solid understanding of the product strategy and what drove the initiative. In many cases, the new product/feature is created in response to a gap in the digital experience or in response to voice of the customer survey.

Webinar 83

Webinar Product Research User Testing UX 83

The Product Coalition

MARCH 17, 2020

In the world of SaaS (software as a service) it usually comes down to one person who devises a strategy for developing and unraveling a perfect product. For example, creating case studies includes approaching potential partners, tracking their results, writing a study, and promoting it using SEO strategy or through paid campaigns.

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 98

Mind the Product

APRIL 12, 2017

Senior/director integration positions are usually expected to own a product roadmap strategy. Some of these product managers are working for companies you’ve heard of, some are consultants, but all have valuable tips on doing integrations the right way. Q: How does the competitive landscape drive an integration strategy?

Reporting Tools 126

Reporting Tools Feedback Software User Testing Customer Experience 126

ProductPlan

MARCH 5, 2021

At ProductPlan, we’ve surveyed and spoken to many product leaders about their career trajectories and past professional experience. In other words, you may not set the product strategy or own the product roadmap , but you will set priorities for your projects. Drive the strategy, tactics, and delivery timelines for your product area.

User Testing 132

User Testing Product Research Product Management Product Manager 132

Business of Software Conference

OCTOBER 11, 2023

Special thanks to SafraSofTech and Atomic Abject for opening business here 12 years ago, started InnovateRaleigh Catalyst for innovation and entrepreneurship Didn’t know that there was an entrepreneur community until first innovators’ summit Lots of people showed up!

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

ProductPlan

MARCH 5, 2021

At ProductPlan, we’ve surveyed and spoken to many product leaders about their career trajectories and past professional experience. In other words, you may not set the product strategy or own the product roadmap , but you will set priorities for your projects. Drive the strategy, tactics, and delivery timelines for your product area.

User Testing 98

User Testing Product Research Product Management Product Manager 98

Sachin Rekhi

AUGUST 15, 2016

Market sizing Competitive analysis Vision formulation User segmentation User focus groups User surveys Quantitative analysis of existing product metrics Roadmap planning Sprint planning Product design Project management Quality assurance Product launch A/B testing Post launch metrics analysis Post launch user focus groups Post launch user surveys.

Product Research 77

Product Research User Testing Product Management Product Manager 77

Business of Software Conference

AUGUST 30, 2019

And then when I switched over to consulting after leaving my in-house role I set up an account to also manage the business finances. Really in a lot of their marketing strategy but improving their messaging was a big part of her process. But what I like to do is both surveys and interviews. Has anyone used or familiar with YNAB.

Research Software 40

Research Software Messaging Analytic Tools Feedback Software 40

The Product Coalition

FEBRUARY 26, 2022

I ran a survey with industry insiders and at least 50% of all product managers who responded haven’t spoken to a customer recently. From this education, the influence of elaborate management consulting style frameworks appeared, which frankly, stakeholders care very little about. most invariably say zero. I know this because I asked.

User Testing 171

User Testing Weak Development Team Customer Experience Customer Feedback 171

Pragmatic Marketing

OCTOBER 18, 2019

From pre-sales to consultancy to support to product management and product marketing and then into technical leadership roles. And I look across kind of strategy portfolio investments and kind of pull a product delivery, as well as future innovation and incubation of new products and new ventures. Neal Watkins.

Feedback Software 70

Feedback Software User Testing Framework Customer Experience 70

Pragmatic Marketing

OCTOBER 18, 2019

From pre-sales to consultancy to support to product management and product marketing and then into technical leadership roles. And I look across kind of strategy portfolio investments and kind of pull a product delivery, as well as future innovation and incubation of new products and new ventures. Neal Watkins.

Feedback Software 70

Feedback Software User Testing Framework Customer Experience 70

Userpilot

APRIL 30, 2020

As a quick note, this is where “customer success” differentiates itself from “customer service and support”: While customer service and support are offered upon request, customer success teams should often be facilitating engagement with their users at various times throughout their journey.).

Reporting Tools 74

Reporting Tools Feedback Software Onboarding KPIs Customer Experience 74

Userpilot

APRIL 30, 2020

As a quick note, this is where “customer success” differentiates itself from “customer service and support”: While customer service and support are offered upon request, customer success teams should often be facilitating engagement with their users at various times throughout their journey.).

Customer Experience 52

Customer Experience User Testing Feedback Software Onboarding KPIs 52

eG Innovations

AUGUST 3, 2021

eG Enterprise’s integration with Citrix APIs allows it to differentiate machine failures, user connection failures, unregistered desktop failures, etc. Additionally, eG Innovations maintains local offices and staff in all our SaaS regions to ensure we can provide consultancy, training, and support within region and on-site, if necessary.

Analytic Tools 52

Analytic Tools Data Visualization Research Software Reporting Tools 52

Gainsight

MAY 21, 2021

In fact, this past year alone, thanks to a combination of strategy, process, data, and some amazingly collaborative customers, we’ve raised our NPS after onboarding from +14 to +85. A proactive consultant leads to engaged and satisfied customers. are far, far behind us. To say the least, we’ve come a long way.

Reporting Tools 52

Reporting Tools Data Visualization Feedback Software User Testing 52

Userpilot

JANUARY 11, 2024

Solution : use in-app surveys to collect qualitative customer feedback, focusing on customer satisfaction and UX improvement. The Ivory Tower : teams that stop consulting customers build products that don’t meet market needs. Solution : align product initiatives with the vision and strategy and validate ideas.

Data Visualization 105

Data Visualization Feedback Software Analytic Tools User Testing 105