Centercode

JULY 29, 2020

In fact, recent research shows that even dedicated teams see beta test participation levels as low as 15%. Alongside two decades of best practices are vetted processes, consistent communication tactics, and the Centercode Platform’s one-of-a-kind automation. Yes, I’m ready to talk about specific solutions for my program!

Feedback Software 94

Feedback Software Reporting Tools Product Research Research Software 94

Userzoom

DECEMBER 17, 2019

Armed with the proper tools, guidance and methods of communication, you should be able to convince anyone within your organisation about the value of user research and the positive impact it will have on the bottom line – without resorting to cattle-prods, lies or locking yourself in the stationery cupboard and having a very loud cry.

User Testing 122

User Testing Research Software Product Research Customer Feedback 122

Intercom, Inc.

MAY 25, 2021

We commissioned Forrester Consulting , an independent research firm, to dig deeper into these questions and explore how conversational experiences are fuelling customer retention and business growth for major companies. Download your copy of the thought leadership paper now. Now, it’s second.

User Testing 260

User Testing Customer Experience Customer Feedback Product Research 260

eG Innovations

FEBRUARY 12, 2021

solutions to enhance IT service performance, increase operational efficiency, ensure IT effectiveness, and deliver on the ROI promise of transformational IT investments across physical, virtual, and cloud environments. At Citrix, we focus on providing solutions to improve that experience so that people can work from anywhere.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Research Software 52

Userpilot

FEBRUARY 8, 2021

Why is customer segmentation so important for your SaaS? Is the activity log your primary resource by focusing on logins and in-app time? This post will cover customer segmentation and why it is so valuable for SaaS companies. Why is Customer Segmentation so important for SaaS? Table of Contents.

Analytic Tools 98

Analytic Tools Research Software Data Visualization Customer Experience 98

Gainsight

JUNE 11, 2021

Read on for an even speedier download of today’s content. The results are increased engagement, increased productivity, and better solutions. ONE Powerful Word That Can Transform Your Customer Relationships with the incredible Nils Vinje, Founder and CEO at Glide Consulting and 30 Day Leadership. Human-First Customer Success.

Reporting Tools 91

Reporting Tools Research Software Onboarding KPIs Data Visualization 91

Atlassian

FEBRUARY 15, 2022

The true cost of an agile transformation can be hard to measure, boiling down to a combination of process, people, and tools. First, you have to decide which framework or methodology works best for your teams; then, you spend time researching and getting buy-in, setting the stage for the cultural change required to adopt new ways of working.

Agile 78

Agile Reporting Tools Research Software Consulting 78

Product Innovation Educators

JANUARY 29, 2024

Emily Anhalt is a psychologist, emotional fitness consultant, and the co-founder and Chief Clinical Officer of Coa, your gym for mental health. I did a research study in which I interviewed 100 psychologists and 100 entrepreneurs and asked them, “How would you know if you were sitting across the table from an emotionally healthy leader?

Leadership 98

Leadership Product Research Product Management Product Manager 98

DISQO

MAY 1, 2020

Our recent research into changing food, diet, and shopping habits during the COVID-19 pandemic suggested that, despite social distancing practices and stay-at-home orders, people are having a hard time resisting the allure of their favorite restaurants and have been ordering delivery more frequently.

User Testing 52

User Testing Research Software Feedback Loop Reporting Tools 52

DISQO

MAY 1, 2020

Our recent research into changing food, diet, and shopping habits during the COVID-19 pandemic suggested that, despite social distancing practices and stay-at-home orders, people are having a hard time resisting the allure of their favorite restaurants and have been ordering delivery more frequently.

User Testing 52

User Testing Research Software Feedback Loop Reporting Tools 52

DISQO

MAY 1, 2020

Our recent research into changing food, diet, and shopping habits during the COVID-19 pandemic suggested that, despite social distancing practices and stay-at-home orders, people are having a hard time resisting the allure of their favorite restaurants and have been ordering delivery more frequently.

User Testing 52

User Testing Research Software Reporting Tools Customer Experience 52

Alty

FEBRUARY 22, 2017

The mobile website vs. mobile app dilemma never gets old. According to the latest Nielsen Mobile Money Report , the following markets are the most attractive ones for mobile commerce: Should I also remind that Google now penalized websites, which are not optimized for mobile users? Mobile app vs. Mobile Website: What To Choose.

Research Software 40

Research Software User Testing Reporting Tools Data Visualization 40

Bryce York

NOVEMBER 27, 2016

Sustainable growth relies on consistency, rhythm and following a proven system. Problem : Activation friction with new users – 90% of registrants never downloaded the software. e.g. don’t set a goal that focuses on your web strategy if you plan to focus entirely on native apps in 12 months.

Research Software 52

Research Software Analytic Tools Reporting Tools User Testing 52

Gainsight

NOVEMBER 20, 2019

Download three podcast episodes at the beginning of every week. An approachable best-seller that will expand the way you think about applications of research. ShapeUp —Basecamp [Free Download]. Get to know the processes of shaping, betting, and building a product as told by one of the longest-running SaaS companies in the biz.

Books 80

Books Blog Feedback Software User Testing 80

The Product Coalition

FEBRUARY 6, 2020

After all, when you know exactly what metrics are growing, what market leaders are betting on, how and what budgets are spent, what marketing solutions are chosen, what practices should be implemented and what to focus on in the near future, life becomes better. Build a multi-channel personalized communication system.

Data Visualization 78

Data Visualization Research Software Reporting Tools Analytic Tools 78

Centercode

FEBRUARY 5, 2019

Technology giants like Amazon, Microsoft, and Google are among the over 70% of modern enterprises that run Beta Tests to validate their products with customers. We have a platform that the world uses to speak their mind, why not use that as part of our development process?” The Real Stuff Behind the ‘Amazon Beta Testing Program’.

User Testing 40

User Testing Product Research Testing Data Visualization 40

Alchemer Mobile

MARCH 18, 2021

Apptentive’s annual Mobile App Engagement Report serves as a baseline to help app publishers across categories understand their app’s engagement strengths and areas for improvement. Almost all apps experienced significant change in their DAU due to COVID-19. Brands shifted focus to improving long-term retention.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

Atlassian

JANUARY 27, 2022

Download our Q2 FY22 earnings report here. We’re building a cloud platform that lets us ship new capabilities and products quickly, as we’re beginning to see with Point A. Marty Hagewood, a software development manager at EMC Insurance Companies, experienced this first-hand. Fellow shareholders, Prefer a PDF? No worries!

Reporting Tools 52

Reporting Tools Data Visualization Analytic Tools Research Software 52

Mind the Product

MARCH 5, 2020

People spend over two hours a day browsing the web using conventional app interfaces, and despite the rise of mobile and mobile-first design, desktop audiences are still significant. So, which platform should you adopt for a new digital service, mobile app or the web? Betting on Apps.

Research Software 118

Research Software Reporting Tools Development Data Visualization 118

Intercom, Inc.

JUNE 8, 2021

According to one Microsoft Global State of Customer Service report , 90% of consumers surveyed said that customer service is an important factor in their choice of, and loyalty to, a brand, while nearly two-thirds (58%) would sever their relationship with a business due to poor customer service.

Reporting Tools 222

Reporting Tools Technical Review Data Visualization Research Software 222

eG Innovations

AUGUST 3, 2021

Understanding the most common issues and how to troubleshoot them like slow logons, slow app/desktop sessions, connectivity issues, and more. Understanding the most common issues and how to troubleshoot them like slow logons, slow app/desktop sessions, connectivity issues, and more. Does eG Enterprise alert or report on this?

Analytic Tools 52

Analytic Tools Data Visualization Research Software Reporting Tools 52

Intercom, Inc.

OCTOBER 29, 2019

Up until this point, to understand our customers, we had primarily relied on the Jobs-to-be-Done framework , product sense, research insight, sales input, and a belief that our customers were companies just like us. Download The Growth Handbook. This final assumption in particular was no longer true or useful.

User Testing 184

User Testing Data Visualization Customer Experience Customer Feedback 184

Intercom, Inc.

JULY 9, 2020

So after like kind of teaching myself a little bit of SEO at these 16 years, it took me a couple of years until basically after college to join a great consultancy that was focused on enterprise clients, where I really learned the craft hands on. So G2 in contrast to Atlassian is a marketplace, instead of a SaaS company.

Analytic Tools 199

Analytic Tools Research Software Data Visualization Technical Review 199

UX Studio: Product Management

MARCH 12, 2019

The McKinsey & Company international consulting firm conducted one of the largest worldwide studies ever to measure revenues and shareholder returns related to good design culture in companies. Read the full report here. Also, these themes that the report describe don’t come as news to a lot of designers. User experience.

Data Visualization 90

Data Visualization Reporting Tools User Testing Research Software 90

Pragmatic Marketing

MAY 23, 2017

While researching the food and beverage sector a few years back, we came across a young woman living in what she described as a “unique” apartment. Just because there is a better product or a better way of doing something, it doesn’t mean that customers will embrace the new solution. It had no kitchen. No burners.

User Testing 70

User Testing Research Software Reporting Tools User Friction 70

Mironov Consulting

DECEMBER 28, 2018

New product managers spend most of their energy here — learning how to get features defined and software shipped — in the sprint-level execution cycle. Our survey captured company size tiers and each leader’s total number of reports. Does Size Matter? How many are product managers, product owners or business analysts?".

Product Research 91

Product Research User Testing Data Visualization Reporting Tools 91

The Product Coalition

JULY 14, 2018

The purpose of this post is to share one practical tool I use to help build great products that everyone can use. when the researcher subconsciously influences the way people respond. when the researcher helps the user and they become reliant on their help. He is a registered Psychologist working at Squiz as a UX Consultant.

User Testing 60

User Testing Customer Experience Product Research User Experience 60

Sequent Learning

OCTOBER 7, 2019

Not just technology companies, but all industries often struggle to have a broad diverse representation amongst their teams. Many reported being denied services, and even harassed. Oh my gosh, and the money spent on the consultants probably hired. Study after study shows that diversity is good for business.

Reporting Tools 58

Reporting Tools Product Management Product Manager Data Visualization 58

Intercom, Inc.

FEBRUARY 10, 2022

To keep up with these changes, last year we released our first Intercom Customer Support Trends Report. The report highlighted how support teams were adopting conversational support tools to meet rising customer expectations and a flood of inbound queries. Last month, we published the second edition. Fast forward one year.

Reporting Tools 211

Reporting Tools Research Software Feedback Software User Testing 211

Userpilot

MARCH 31, 2021

At the same time, 80% of SaaS conversions happen at the 40-day mark. Our research shows that it is actually the time it takes for users to reach your “ Aha Moment! ” Moment might actually be when they import their contact list from their previous tool and see how seamless the process is. Just ask them. Short vs Long.

Analytic Tools 98

Analytic Tools Research Software User Testing Customer Experience 98

Userzoom

NOVEMBER 6, 2019

Is through an app or through a laptop or whatever, right? I just look at the app and I look at the tracking number. Every company will be a software company or is a software company, in some way or form or some time now or soon. So, he says something about four or five years ago, in short, software is eating the world.

Research Software 68

Research Software User Testing Product Research UX 68