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The biggest challenges facing support teams right now (and how to solve them)

Intercom, Inc.

Most support teams have seen an influx of support queries since COVID-19 hit – and those issues are more complex than ever. According to recent research, however, many teams aren’t sufficiently equipped to meet these new challenges. Download your copy of the thought leadership paper now. Sound familiar?

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The UX of Data

Amplitude

People in non-technical roles rely on data every day to make decisions, develop ideas or measure success. When tools and systems are not created with them in mind, they lose trust and understanding. You may not understand someone else’s definition or report. Everyone who joins your company brings new tools with them.

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The Critical Importance of Finding Time for Strategic Thinking and Planning

ProductPlan

In our 2021 State of Product Management report , 97% of senior leaders said being strategic is the most important thing for their organization’s success. Time management remains an essential theme for product teams because there aren’t enough hours in the day. So why is it so difficult to find time for strategic thinking and planning?

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Friday Tracks and Takeaways When Lightning Strikes

Gainsight

Read on for an even speedier download of today’s content. The results are increased engagement, increased productivity, and better solutions. Team Up with Sales to Drive Revenue with Kristen Hayer, Founder & CEO at The Success League. It begins with identifying and developing outcomes. Human-First Customer Success.

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How to get stakeholder buy-in for user research: 31 expert tips

Userzoom

Armed with the proper tools, guidance and methods of communication, you should be able to convince anyone within your organisation about the value of user research and the positive impact it will have on the bottom line – without resorting to cattle-prods, lies or locking yourself in the stationery cupboard and having a very loud cry.

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Gina Gotthilf on growing Duolingo to 200 million users

Intercom, Inc.

For Duolingo, the world’s most downloaded education app, growth is fundamentally about retention. Our chat covers how gaming principles influenced her growth experiments, her team’s most successful retention tactics, and much more. Gina: Yeah, I was a consultant, but the role wasn’t really called PR.

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The Ultimate List of Product Management Resources: Books, Blogs, and More

Gainsight

In the spirit of “Staying Thirsty” we’ve compiled this list of books, blogs, Slack communities, and podcasts for product-obsessed people that want to develop themselves in and out of the office. Download three podcast episodes at the beginning of every week. ShapeUp —Basecamp [Free Download]. all-consulting. all-feedback.

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