The Product Coalition

JULY 28, 2020

The bounce rate is the percentage of users who visit a page on your product (for example, your home page) and then leave it before taking any primary action, such as registration or starting a free demo. Interestingly, the bounce rate tells a lot whether you are close to your product/market fit or not.

User Testing 114

User Testing Product Research Product Marketing Testing 114

Intercom, Inc.

JUNE 10, 2020

I hope this post allows people and teams to safely talk about Product Judgment. If you ever had to face a Manager, Director or Exec as they make bad product decisions and you’re struggling to persuade them otherwise, this post will help you. It takes years to build, and therefore ranges from very weak to very strong.

Research Software 291

Research Software Weak Development Team Reporting Tools Customer Communications 291

The Product Coalition

OCTOBER 20, 2020

It’s understandable that most of us don’t make time for personal development. Who wants to spend time after a hard day of work learning and developing when they could be kicking back with a beer and watching The Crown? A few months ago, I introduced a concept I have developed called the PM, or Product, Quadrants.

Weak Development Team 99

Weak Development Team Development Product Research Technical Review 99

Gainsight

SEPTEMBER 8, 2021

Organizations create Customer Success teams to increase Net Revenue Retention, and we’ve recently published research showing that NRR drives valuation. But, then, organizations find that the baseline impact of simply having a CS team eventually plateaus–your NRR stagnates. It helps that Sales and Marketing figured this out long ago.

Reporting Tools 105

Reporting Tools Data Visualization Analytic Tools Marketing 105

The Product Coalition

MARCH 8, 2024

The important basis is the development of a strategy for short- and long-term digital transformation based on business results rather than technology. Digital transformation helps businesses automate processes, improve efficiency, and innovate faster, allowing them to outmaneuver competitors and capture market share.

Enterprise 124

Enterprise Research Software Feedback Software Strategy 124

The Product Coalition

JUNE 18, 2023

Photo by cottonbro studio on Pexels When I started Infinify, I told the world I am shifting to product consulting. I knew what I really wanted to do, and the way I understood the term ‘product consulting’ described it quite well. The market, however, understood it differently. That’s the whole reason VCs invest in startups.

Naming 130

Naming User Testing Feedback Software Weak Development Team 130

The Product Coalition

AUGUST 23, 2023

To grow our customer base and market share? More than anything, I wanted to maintain the team’s motivation. So I did what every well-trained consultant knows to do — I asked a question. A purpose we could share with the company’s leadership team, customers, and those working on the product. How should I respond?

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Weak Development Team Customer Experience Technical Review Customer Feedback 132

Intercom, Inc.

MARCH 12, 2019

A little over a year ago, I got the opportunity to start a new team within our sales organization – a team of Relationship Managers dedicated to growing our current customers at scale. To do the first, we had to hire, train, and write a playbook – the building blocks of any team. Relentlessly measure impact.

Weak Development Team 171

Weak Development Team Customer Experience User Testing Customer Feedback 171

Intercom, Inc.

NOVEMBER 7, 2019

Creating a new product category also creates a plethora of challenges – from spotting the right market niche to convincing customers that yours is a service they need. Nico joined me on Inside Intercom this week, where we discussed everything from the three stages of company growth to how growing companies can address new markets.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

Atlassian

FEBRUARY 18, 2022

Psychologically safe work environments allow team members to feel that they can safely take calculated risks without fear of repercussions. On the journey to success, how your team members feel about their work environment may be just as important as the skills they bring to the table. 5-Second summary. What is psychological safety?

Weak Development Team 132

Weak Development Team Leadership Consulting Reporting Tools 132

Roman Pichler

APRIL 19, 2017

It’s all too tempting to fall back onto less skilful habits and become impatient, tense and stressed, say something we regret afterwards, or pass on the pressure to the development team. To increase your expertise, strengthen your understanding of the market or domain and the product, as well as your product management savviness.

Leadership 163

Leadership Weak Development Team User Testing Product Research 163

Intercom, Inc.

SEPTEMBER 10, 2020

It’s an approach that’s served him well along the road to building the HubSpot sales team, where he was CRO for nine years. This has created large amounts of data for running teams. . The framework consists of three elements: product-market fit, go-to-market fit, and growth and moat. I think that’s message-market fit.

Onboarding KPIs 226

Onboarding KPIs Customer Experience User Testing Data Visualization 226

The Product Coalition

MARCH 13, 2022

Because over time, the Structured Data group (that I was Head of Product at) developed smarter, AI-based systems, that were meant to replace the back-office work or make it more efficient and create a better product catalog at the same time using things only machines can do. The superpower became a weakness. We all do it all the time.

Feedback Software 155

Feedback Software Demo Data Visualization User Testing 155

DISQO

JUNE 30, 2017

Input from executives is only less common than input from product owners, engineering teams, and the product managers themselves. The challenge for product leaders is that ideas from the C-Suite often lack customer validation and therefore put teams at risk of investing resources in ideas that won’t be successful.

Weak Development Team 53

Weak Development Team Product Research User Testing Customer Feedback 53

The Product Coalition

MARCH 10, 2023

These slogans are examples of hyperbole designed to boost the brand power of product businesses. Using a hyperbole is a powerful marketing tactic, so it shouldn’t surprise us that product professionals also use it to drive certain outcomes — but there is a downside. Remember “American Runs on Dunkin,” by Dunkin Donuts?

Weak Development Team 119

Weak Development Team Reporting Tools Customer Experience Advertising 119

Intercom, Inc.

OCTOBER 26, 2018

Many organizations create customer success teams but there’s no clear definition as to how these teams develop long-term value for both the customer and the business. Some sales teams consider a customer success manager as the post-sale counterpart of an account executive. The role of customer success teams.

Onboarding KPIs 123

Onboarding KPIs Customer Experience Weak Development Team User Testing 123

The Product Coalition

JULY 16, 2023

In my first official product role, which I got to after managing large dev teams and a business-related role, I managed alone a product with a development team of ~40 people. One of the first things I did, for example, was to work with the salespeople on how to sell the product.

Strategy 139

Strategy Product Management Product Manager Management 139

DISQO

JUNE 30, 2017

Input from executives is only less common than input from product owners, engineering teams, and the product managers themselves. The challenge for product leaders is that ideas from the C-Suite often lack customer validation and therefore put teams at risk of investing resources in ideas that won’t be successful.

Weak Development Team 40

Weak Development Team Product Research User Testing Customer Feedback 40

DISQO

JUNE 30, 2017

Input from executives is only less common than input from product owners, engineering teams, and the product managers themselves. The challenge for product leaders is that ideas from the C-Suite often lack customer validation and therefore put teams at risk of investing resources in ideas that won’t be successful.

Weak Development Team 40

Weak Development Team Product Research User Testing Customer Feedback 40

Gainsight

APRIL 14, 2022

Expanding the team is not always the right answer to address scale and impact. Just as you wouldn’t expect to scale without a sales or marketing operations team, you can’t achieve the growth you dream of without a CS Operations team either. They are the driving force of any CS team. Team player. Why CS Ops?

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Weak Development Team 52

Mironov Consulting

JULY 25, 2018

Many infrastructure development teams don’t have a product manager, or have a fractional product owner/analyst working primarily on detailed technical requirements. Said another way, great development teams want to work on great technical problems. Product managers and development teams solve different problems.

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Weak Development Team User Testing Product Management Product Manager 87

The Product Coalition

JANUARY 16, 2022

Understand Your Core Values The product roadmap in a product company (as opposed to a services company, for example) sets the strategic direction of everything going on. For example, you gain nothing from having a new product if the company can’t sell it to the market, so your roadmap must address also the sellability of the product.

Roadmap 153

Roadmap Data Visualization Customer Experience User Testing 153

UX Studio

MARCH 1, 2024

But with so many options flooding the market, it’s easy to feel overwhelmed. Let’s imagine, for example, that AI would relieve us of the tiring task of transcribing hours of interview recordings or that it would sift through huge data sets and generate insights and visualizations within seconds.

Data Visualization 97

Data Visualization Research Software Product Research Analytic Tools 97

The Product Coalition

DECEMBER 11, 2023

So they do all sorts of validations and deep analysis processes: market research, business plan, competitive analysis, and so on. Everyone knows market feedback is a must so that’s where you are going —  working with your customers, listening to them , and implementing a lot of what they say. And guess what? You hope it’s enough.

Startups 78

Startups User Testing Customer Experience Roadmap 78

Mironov Consulting

AUGUST 29, 2023

 Renting (licensing) means we can put more of our own effort into market differentiators. We want to invest our always-scarce development efforts in work that truly matters to our customers, or where only we can do what’s necessary.  So

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Engineering 52

Actuation Consulting

MARCH 12, 2018

Last week we considered the benefits and use of the SWOT Matrix that mapped out Strengths, Weaknesses, Opportunities, and Threats. You can use the information that emerges from this matrix to develop options for addressing issues that were revealed through SWOT. Next week, we’ll consider the development of the Product Concept.

Weak Development Team 40

Weak Development Team Consulting Strategy Books 40

The Product Coalition

DECEMBER 11, 2023

Another example is product-led growth, which combines lower prices with a self-service approach. I’ve included examples to help you out. In one of my early career roles, I was brought into the company as a development team leader with a very specific task they wanted me to lead. But do they really need this ?

Customer Experience 78

Customer Experience User Testing Weak Development Team Research Software 78

The Product Coalition

MARCH 23, 2022

I apply this lens to a startup that develops solutions in the health-tech market. While this article focuses on startups in B2B markets, we can extend it to B2C and B2B2C, while some considerations might be different. Microsoft, for example, depends on manufacturers (Dell/HP) and retailers (Best buy) to sell its software.

Startups 128

Startups Fractional CTO Technical Review Software Review 128

Mironov Consulting

SEPTEMBER 15, 2019

We’ve known forever that we (product managers) must include our developers and designers in the earliest stages of problem definition and solution ideation. Piping in real users’ voices and challenges motivates the whole team. Less appreciation of commercial software development pressures. We versus They.

Data Visualization 90

Data Visualization Analytic Tools Research Software Weak Development Team 90

Userpilot

NOVEMBER 21, 2023

If so, you should definitely watch the talk that Jason Knight , a product consultant and advisor, gave at this year’s Product Drive hosted by Userpilot. TL;DR Product managers often don’t get the due recognition for their work and their role is often marginalized by frustrated leadership or other teams.

Technical Review 89

Technical Review User Testing Product Management Product Manager 89

Product Talk

SEPTEMBER 9, 2020

While I tend to focus on helping teams, Petra’s work centers around helping product leaders—the people who manage product managers. She has a big focus on people development, helping product managers and product leaders get better at their craft. I was a technical consultant back then, traveling to a lot of clients all over Europe.

Feedback Software 187

Feedback Software User Testing Product Research Research Software 187

Mironov Consulting

DECEMBER 5, 2023

  We could conceivably do this by raising prices; opening new geographic markets; expanding the current product line; building and launching a new e-commerce business alongside our enterprise CRM business; getting the ticket concession for Taylor Swift’s next tour; or inventing cold fusion to save the planet. ” What To Do?

Data Visualization 78

Data Visualization Strategy Artificial Inteligence Weak Development Team 78

Mind the Product

JULY 10, 2017

Let’s establish this right upfront: nothing beats a well-managed full-time in-house team of local developers. Are there enough skilled developers at your location? Can you afford local market rates? You need especially to make sure the in-person communication of both teams doesn’t get lost.

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Weak Development Team User Testing Technical Advisors Product Research 105

ProductPlan

JUNE 11, 2019

While this can occasionally be blamed on poor execution, it is often simply a result of poor goal setting. But why do product teams have such a hard time creating the right goals to achieve our objectives? No matter how smart you are, how much experience you have, and how much subject matter expertise your team possesses.

Roadmap 85

Roadmap Weak Development Team User Testing Product Research 85

Mixpanel

DECEMBER 7, 2021

Good product teams know their users inside and out. They get to know all of this by using data as a strategic asset—because good product teams are made up of good product analysts. Does this mean every product team should be packed with data science degrees? Asking developers to pull data isn’t an efficient use of their time.

Data Visualization 106

Data Visualization Reporting Tools Analytic Tools Product Research 106

The Product Coalition

NOVEMBER 2, 2021

My take on it: while I love ex-developer PMs, and find that their teams often execute better, this is by no means a requirement. However, if a non-techy PM meets a non-businessy team lead, things can go sideways pretty quickly. while the user name does have a unique id, the team and content do not. Why is this important?

Technical Review 136

Technical Review Analytic Tools Software Review User Testing 136

UX Studio: Product Management

JULY 5, 2021

As a client, you invest your time, energy, and limited resources into your digital product development. As a design agency that works with NYC companies , we have developed an effective remote collaboration process that helps us stay in touch with our partners despite time zone differences. Is there anything we can help you with?

Research Software 81

Research Software Analytic Tools Feedback Software User Testing 81