Intercom, Inc.

JANUARY 24, 2019

Mike has been in and around startups for the better part of three decades: as a consultant, as a co-founder and now as the Managing Director of Salesforce Incubator, which propels new startups into the marketplace. He joined me for a chat that ranged from the role of AI to how they choose startups to incubate.

Analytic Tools 151

Analytic Tools Data Visualization User Testing Artificial Inteligence 151

Intercom, Inc.

FEBRUARY 5, 2019

When done correctly, your sales strategy will help your sales team execute with focus – SMB or enterprise, inbound or outbound, hunting or farming. Act like a consultant and advisor to your prospects. Let’s take inbound sales and outbound sales, for example. Inbound and outbound require vastly different skills and workflows.

Outbound 177

Outbound Strategy Inbound Customer Experience 177

Gainsight

FEBRUARY 2, 2024

Technology companies are producing more complex software, which can often overwhelm customers during the onboarding process. Sam Mallikarjunan, Head of Growth at HubSpot, a leader in inbound marketing and sales software, explains that teaching the user in this example to create an email campaign isn’t good enough.

Education 52

Education User Testing Customer Experience Research Software 52

Product Talk

JANUARY 4, 2023

We had tons of inbound leads, the business was growing, and I felt ready for a new challenge. In March 2020, as the world responded to the global pandemic, Hope and I (along with many other consultants) saw a massive pull back on training budgets. I joined a Brazilian tech TV show live on air. So I started writing my book.

Product Research 162

Product Research Software Review Travel Books 162

Intercom, Inc.

JULY 19, 2021

How conversational support delivers value across your entire organization. In fact, when we engaged Forrester Consulting, an independent research firm, in April 2021 to explore how channel preferences are changing, they found that preference for messaging-based support has significantly grown since the beginning of the pandemic.

Weak Development Team 129

Weak Development Team Reporting Tools Research Software Feedback Software 129

Intercom, Inc.

OCTOBER 29, 2020

After college, I went to work at the Boston Consulting Group, BCG, which was my first experience in business. And so I worked with a whole bunch of companies in technology and financial services, consumer goods, helping them on things like growth strategy, developing new products, M&A. And I met my husband, Eric, out here.

Feedback Software 209

Feedback Software Research Software User Testing Reporting Tools 209

Atomic Spin PM

JANUARY 16, 2019

Defining “Great People” I would look for two big things: Generalist product developers – I want to work with people who specialize in software product development and who take a generalist approach to technology. This is not the same as specializing in a certain software language/tool/technology. Asking the Right Questions.

Software Review 40

Software Review Weak Development Team Customer Experience Technical Review 40

DISQO

MARCH 6, 2020

Incumbent companies across every industry have been put on notice: technology upstarts are taking over the Fortune 500 list at an accelerating pace. It will win with the customer by doing a series of small bets that give it insight on how to build that long-term customer relationship.”. No one wants to be the next Blockbuster.

User Testing 52

User Testing Product Research Research Software Feedback Software 52

Userpilot

FEBRUARY 25, 2021

Outbound vs. Inbound. TLDR: How Lemlist created a community based on email sequence teardowns, went viral on social media, and now hit 3.5M How Pictochart Improved website performance score from 23 to 95 and Improved best practices score from 54 to 93. Inbound and Outbound Success Stories. Content Marketing.

Research Software 91

Research Software User Testing Outbound Marketing 91

Intercom, Inc.

FEBRUARY 10, 2022

The report highlighted how support teams were adopting conversational support tools to meet rising customer expectations and a flood of inbound queries. It takes strategy, processes, design, technology, and the right people to build an empathetic mindset that impacts customers and employees.

Reporting Tools 211

Reporting Tools Research Software Feedback Software User Testing 211

PMLesson's Ace the PM Interview

NOVEMBER 4, 2019

Q: How would you answer the “Tell me about yourself” question? One of the things I was taught very early on in business school was how to approach this question, and it transformed the way I thought about it. Q: How did you first hear about Exponent? Q: How did Exponent help with your interview process?

Automotive 68

Automotive Product Management Product Manager Technical Review 68