The Product Coalition

JULY 16, 2023

One of the first things I did, for example, was to work with the salespeople on how to sell the product. Only four months after I joined, I gave a presentation in our annual sales kickoff about how to deal with things that our competitors are saying about us.

Strategy 138

Strategy Product Management Product Manager Management 138

Userpilot

OCTOBER 31, 2022

Curating a winning marketing strategy requires complete knowledge of your target audience and how best to reach them. How to collect data and build negative personas. Continue consulting your data to help you fine-tune or update your negative personas. How to identify negative personas with Userpilot. Data is a continuum.

Feedback Software 97

Feedback Software User Testing Research Software Data Visualization 97

Intercom, Inc.

OCTOBER 26, 2021

We make data-informed decisions about when, where, and how to talk to leads. We’ve adopted a strategy of consultative, value-based selling – one that is transparent and informative and meets buyers where they are in the purchasing process. It sounds obvious, but it’s surprisingly rare in practice.

Inbound 160

Inbound Product Research Customer Experience Technical Review 160

Userpilot

MARCH 8, 2022

Melissa Perri – Speaker, consultant, and teacher in Product Management. She’s currently a consultant, speaker, and teacher in product management. The book described the common tendency for organizations to focus on features instead of delivering true value for the users, and discussed: How not to turn into a feature factory.

Technical Advisors 116

Technical Advisors Product Research Analytic Tools User Testing 116

Userpilot

JUNE 13, 2022

The Kalungi blog is focused on educating users about how to implement inbound marketing in their SaaS businesses. Product-Centric vs Customer-Centric: What’s the Difference, and How To Switch to a Customer-Centric Approach? How to Build a B2B SaaS Product Development Strategy Using Data. Product -led growth blog.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Intercom, Inc.

NOVEMBER 20, 2018

It is also important to define a basic sales process, i.e. what the various stages in your pipeline are, and how to move a prospect along the pipeline. For many B2B SaaS companies, inbound marketing represents a cornerstone of all marketing activity. Create compelling content to help generate leads.

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Intercom, Inc.

NOVEMBER 30, 2021

A recent Forrester Consulting study commissioned by Intercom, Drive Conversational Experiences For A Future-Ready Customer Support Strategy , revealed that 54% of teams can’t personalize support with their tech stack and 50% waste time jumping between tools. Lay the right foundations with a powerful all-in-one conversational support tool.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

eG Innovations

FEBRUARY 14, 2023

In the event of Datapath availability issues you may wish to consult the guidance in Troubleshoot Azure Load Balancer resource health, frontend, and backend availability issues | Microsoft Learn Health probe status (%) – Indicates the health-probing status that monitors the application endpoint’s health.

Data Visualization 52

Data Visualization Reporting Tools Outbound Analytic Tools 52

Intercom, Inc.

NOVEMBER 7, 2019

So I spend my time hiring people, developing them into a fit on specific deals and also working on other graph levels such as packaging, pricing, how to go international, etc. How to creatively market a new category. And we also always thought about, “How can we have this physical touch point in this digital world?”

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

Intercom, Inc.

JULY 29, 2021

Ever since he was hired as the Director of EMEA Sales at BrowserStack , a web and mobile testing platform that lets developers test their websites and mobile applications across browsers, operating systems, and mobile devices, he had to completely rethink how to successfully onboard hundreds of salespeople just as everyone was going remote.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

UX Studio

APRIL 6, 2023

This includes UX redesign, UX consulting , UX audit, product discovery, and UX training for teams. They can develop and launch digital platforms, add new features and integrations, and provide technology consulting. These aspects will help you decide whether you need to hire an agency and, if so, how to choose the perfect one.

Research Software 52

Research Software User Testing Product Research Data Visualization 52

UX Studio

APRIL 6, 2023

This includes UX redesign, UX consulting , UX audit, product discovery, and UX training for teams. They can develop and launch digital platforms, add new features and integrations, and provide technology consulting. These aspects will help you decide whether you need to hire an agency and, if so, how to choose the perfect one.

Research Software 52

Research Software User Testing Product Research Data Visualization 52

Intercom, Inc.

FEBRUARY 5, 2019

When done correctly, your sales strategy will help your sales team execute with focus – SMB or enterprise, inbound or outbound, hunting or farming. Act like a consultant and advisor to your prospects. Let’s take inbound sales and outbound sales, for example. Inbound and outbound require vastly different skills and workflows.

Outbound 177

Outbound Strategy Inbound Customer Experience 177

Intercom, Inc.

JANUARY 16, 2019

and many more to talk about how they’ve built sales teams from the ground up. Taken together, their advice is a blueprint for how to build a modern sales team. If you want to understand how to build a great SaaS sales organization, you should read Mark Roberge’s The Sales Acceleration Formula. Decide on top-down vs. bottom-up.

Weak Development Team 156

Weak Development Team Data Visualization Strategy User Testing 156

Userpilot

AUGUST 14, 2023

How to build a growth marketing strategy? It encourages prospects to engage with your brand and boosts the content’s search engine ranking to draw more inbound traffic. Users may not be aware of these features or how to use them. Retention: Users keep making repeat purchases after their initial subscription payment.

Onboarding KPIs 98

Onboarding KPIs Strategy Marketing User Testing 98

Gainsight

FEBRUARY 2, 2024

For instance, business-to-business (B2B) software companies are also looking at customer training not just as a way to teach people how to use their product, but also as a way for their customers to be more successful at work. ” One-on-One Consulting Most customer training efforts begin as one-on-one consulting.

Education 52

Education User Testing Customer Experience Research Software 52

Intercom, Inc.

JANUARY 24, 2019

Mike has been in and around startups for the better part of three decades: as a consultant, as a co-founder and now as the Managing Director of Salesforce Incubator, which propels new startups into the marketplace. He joined me for a chat that ranged from the role of AI to how they choose startups to incubate. Thank you very much.

Analytic Tools 151

Analytic Tools Data Visualization User Testing Artificial Inteligence 151

Intercom, Inc.

OCTOBER 16, 2019

At this level, your customer acquisition strategy needs to primarily be an organic one, based on inbound marketing, such as creating quality content that educates the market and attracts prospects to your site. If your application is a self-service one, focus on content and inbound marketing as your primary source of leads.

Strategy 195

Strategy Customer Experience Inbound User Testing 195

Product Talk

JANUARY 4, 2023

We had tons of inbound leads, the business was growing, and I felt ready for a new challenge. In March 2020, as the world responded to the global pandemic, Hope and I (along with many other consultants) saw a massive pull back on training budgets. Hope Gurion joined my coaching team and was helping me work through my waiting list.

Product Research 161

Product Research Software Review Travel Books 161

Intercom, Inc.

JANUARY 31, 2019

What are the first steps you’re taking to understand how to position it? ” Geoffrey: As a consultant, are there particular mistakes or challenges people are coming to you with when it comes to positioning? Then we also look at inbound as a separate function.

Customer Experience 165

Customer Experience Customer Feedback User Testing Weak Development Team 165

Userpilot

JUNE 22, 2022

The model was born out of years of research, practical and consulting experience, during which Nir worked with companies to help them develop products that capture users’ widespread attention. Hubspot offers free inbound marketing training. This is how the company manages to attract the attention of potential clients.

Research Software 59

Research Software Feedback Software Customer Experience User Testing 59

Intercom, Inc.

DECEMBER 11, 2018

For Lauren Ritchie, Senior Design Consultant, that also meant treating their customer experience in the same way. Lauren says, “Before we were fielding inbound requests just using email and phone, but with chat we’ve opened up a completely new channel for sales.

B2C 126

B2C Customer Experience User Testing Product Research 126

Intercom, Inc.

JULY 19, 2021

How conversational support delivers value across your entire organization. In fact, when we engaged Forrester Consulting, an independent research firm, in April 2021 to explore how channel preferences are changing, they found that preference for messaging-based support has significantly grown since the beginning of the pandemic.

Weak Development Team 129

Weak Development Team Reporting Tools Research Software Feedback Software 129

Intercom, Inc.

OCTOBER 29, 2020

After college, I went to work at the Boston Consulting Group, BCG, which was my first experience in business. And at that time, I was mostly building PowerPoint decks” After business school, I did more work in strategy consulting and realized I love building things. I love building products, building teams, building companies.

Feedback Software 209

Feedback Software Research Software Reporting Tools User Testing 209

Intercom, Inc.

MAY 10, 2018

Figuring out how to grow your business – how you acquire new customers, how you retain them, and how you engage them – is such an important topic for entrepreneurs. Adam: Shifting focus from your consulting and advisory roles, you spent the better part of three years in-house at Uber. Adam: What drew you back?

User Testing 224

User Testing Customer Experience Onboarding KPIs Customer Feedback 224

Business of Software Conference

JANUARY 28, 2019

He’ll be talking about how to scale and onboard sales teams effectively. This is how a call usually goes if someone goes Paul, we met at such conference and you’re the sales guy and I want to talk to you because I think it’s time we move to spin selling. Find out more about BoS Europe 2019 here.

Research Software 40

Research Software Feedback Software Magazine Customer Experience 40

Business of Software Conference

JULY 26, 2016

How To Build Great Company Culture. Mikey Trafton: How To Manage Your Badass Team. Tania Katan: Creative Trespassing – How To Sneak More Creativity Into Your Work & Get More Done. Claire Suellentrop: Get Out Of The Echo Chamber: How To Use JTBD To Perfect Your Product’s Messaging. BoS Playlists.

Weak Development Team 70

Weak Development Team Data Visualization Customer Feedback User Testing 70

Atomic Spin PM

JANUARY 16, 2019

Engaged, experienced consultants – Custom software projects are filled with tradeoffs and value decisions. How does the experience on your team break down? How many people have less than two years, two to five years, five to ten years, or over ten years of experience? of is employees. Great people. Experience. Disagreements?

Software Review 40

Software Review Weak Development Team Customer Experience Technical Review 40

Intercom, Inc.

NOVEMBER 5, 2019

As you start to scale reps, whether it’s BDRs or SDRs or AEs, do people actually know how to best qualify things? I got off the flight, called them, and literally asked them, “How are you compensated? I’m just kind of blown away and we’ve been trying to figure out how to move faster.”

Research Software 139

Research Software User Testing Analytic Tools Reporting Tools 139

Intercom, Inc.

SEPTEMBER 8, 2021

Do you have any advice for our listeners on how to choose their next role or company? Maggie: Actually, what’s funny is that the team at Webflow is nearly a carbon copy of how it was structured at Slack in 2015 or 2016. So I like to think about how to make things easier for account executives, SDRs, our cross-functional partners.

Weak Development Team 118

Weak Development Team Feedback Software User Testing Customer Experience 118

DISQO

MARCH 6, 2020

It will win with the customer by doing a series of small bets that give it insight on how to build that long-term customer relationship.”. This works really well if research teams have the resources and bandwidth to handle and prioritize all the inbound questions and hypotheses. Combining experimentation with market research.

User Testing 52

User Testing Product Research Research Software Feedback Software 52

Intercom, Inc.

APRIL 9, 2020

There’s also a lot of positive feedback from companies around how Intercom is allowing them to support their customers at this time when they can’t meet them face to face, and how they’re using our different features to support large inbound volumes. How to deal with a support surge.

User Testing 245

User Testing Customer Experience Customer Feedback Feedback Software 245

Mironov Consulting

DECEMBER 2, 2019

And since we’re unlikely to have anyone internally who’s successfully managed commercial software products through multiple releases, we’ll go outside to hire a seasoned, politically savvy product manager who already knows how to shepherd teams/products from concept to delivery.

User Testing 80

User Testing Customer Experience Outbound Customer Feedback 80

Andrew Chen

MAY 14, 2018

Figuring out how to grow your business – how you acquire new customers, how you retain them, and how you engage them – is such an important topic for entrepreneurs. Adam: Shifting focus from your consulting and advisory roles, you spent the better part of three years in-house at Uber. Adam: What drew you back?

User Testing 71

User Testing Customer Experience Onboarding KPIs Data Visualization 71

Userpilot

FEBRUARY 25, 2021

Outbound vs. Inbound. TLDR: How Lemlist created a community based on email sequence teardowns, went viral on social media, and now hit 3.5M How Pictochart Improved website performance score from 23 to 95 and Improved best practices score from 54 to 93. Inbound and Outbound Success Stories. Content Marketing.

Research Software 88

Research Software User Testing Outbound Marketing 88

Business of Software Conference

JANUARY 16, 2020

In this BoS Talk April shows you how important positioning is to your product and how you can be doing yourself a great injustice just by positioning incorrectly. April Dunford (Founder/CEO, Ambient Strategy) – Positioning for Growth: How To Make Complex Products Obviously Awesome from Business of Software Conference.

Positioning 108

Positioning Analytic Tools Reporting Tools Research Software 108

Intercom, Inc.

FEBRUARY 10, 2022

The report highlighted how support teams were adopting conversational support tools to meet rising customer expectations and a flood of inbound queries. Research from PWC a few years ago called Tech At Work shows that about 75% of leaders don’t consult their employees when they buy technological solutions.

Reporting Tools 211

Reporting Tools Research Software Feedback Software User Testing 211