Intercom, Inc.

NOVEMBER 7, 2019

So I spend my time hiring people, developing them into a fit on specific deals and also working on other graph levels such as packaging, pricing, how to go international, etc. How to creatively market a new category. And we also always thought about, “How can we have this physical touch point in this digital world?”

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

Intercom, Inc.

FEBRUARY 5, 2019

When done correctly, your sales strategy will help your sales team execute with focus – SMB or enterprise, inbound or outbound, hunting or farming. Act like a consultant and advisor to your prospects. Let’s take inbound sales and outbound sales, for example. Act like a consultant and advisor to your prospects.

Outbound 177

Outbound Strategy Inbound Customer Experience 177

Intercom, Inc.

JULY 29, 2021

Ever since he was hired as the Director of EMEA Sales at BrowserStack , a web and mobile testing platform that lets developers test their websites and mobile applications across browsers, operating systems, and mobile devices, he had to completely rethink how to successfully onboard hundreds of salespeople just as everyone was going remote.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

Intercom, Inc.

JANUARY 16, 2019

and many more to talk about how they’ve built sales teams from the ground up. Taken together, their advice is a blueprint for how to build a modern sales team. If you want to understand how to build a great SaaS sales organization, you should read Mark Roberge’s The Sales Acceleration Formula. Decide on top-down vs. bottom-up.

Weak Development Team 156

Weak Development Team Data Visualization Strategy User Testing 156

Intercom, Inc.

JULY 19, 2021

How conversational support delivers value across your entire organization. In fact, when we engaged Forrester Consulting, an independent research firm, in April 2021 to explore how channel preferences are changing, they found that preference for messaging-based support has significantly grown since the beginning of the pandemic.

Weak Development Team 129

Weak Development Team Reporting Tools Research Software Feedback Software 129

Mironov Consulting

DECEMBER 2, 2019

And since we’re unlikely to have anyone internally who’s successfully managed commercial software products through multiple releases, we’ll go outside to hire a seasoned, politically savvy product manager who already knows how to shepherd teams/products from concept to delivery. Get started, uncover issues or barriers, adapt as we do.

User Testing 80

User Testing Customer Experience Outbound Customer Feedback 80

Intercom, Inc.

SEPTEMBER 8, 2021

I helped to build out our EDU org, our non-profit org, our SMB org, our compete programs, our outbound motion, and all of these things are actually all now full functions today at Slack. Do you have any advice for our listeners on how to choose their next role or company? In fact, we’ve just started building our outbound motion.

Weak Development Team 118

Weak Development Team Feedback Software User Testing Customer Experience 118

Intercom, Inc.

NOVEMBER 5, 2019

As you start to scale reps, whether it’s BDRs or SDRs or AEs, do people actually know how to best qualify things? I got off the flight, called them, and literally asked them, “How are you compensated? I’m just kind of blown away and we’ve been trying to figure out how to move faster.”

Research Software 139

Research Software User Testing Analytic Tools Reporting Tools 139

Userpilot

FEBRUARY 25, 2021

Creative email strategies and other outbound hacks, and of course, this playbook wouldn’t be complete without Product-led growth frameworks that have led to double-digit ARR growth rates. Outbound vs. Inbound. How Pictochart Improved website performance score from 23 to 95 and Improved best practices score from 54 to 93.

Research Software 91

Research Software User Testing Outbound Marketing 91

Intercom, Inc.

APRIL 9, 2020

There’s also a lot of positive feedback from companies around how Intercom is allowing them to support their customers at this time when they can’t meet them face to face, and how they’re using our different features to support large inbound volumes. How to deal with a support surge.

User Testing 245

User Testing Customer Experience Customer Feedback Feedback Software 245

PMLesson's Ace the PM Interview

NOVEMBER 4, 2019

Q: How would you answer the “Tell me about yourself” question? One of the things I was taught very early on in business school was how to approach this question, and it transformed the way I thought about it. Q: How did you first hear about Exponent? Q: How did Exponent help with your interview process?

Automotive 68

Automotive Product Management Product Manager Technical Review 68