Department of Product

MARCH 28, 2022

It is extremely difficult (and probably not advisable) to attempt to stay on top of all trends. It’s impossible for one person to do. And not all trends matter. For product people, we’re mostly interested in trends which impact the 3 core skill areas of product management: Technology Business Design So let’s tackle each of these separately.

Technical Review 52

Technical Review Technical Advisors Reporting Tools Data Visualization 52

Usersnap

JUNE 15, 2023

Stay informed about industry trends. So, I’d advise you to With Usersnap, you can smartly manage feedback from both internal and external stakeholders in one place. Let’s say one of your customers (or many) requested a feature to incorporate meal tracking and nutrition information within your platform.

Feedback Software 52

Feedback Software User Testing Research Software Analytic Tools 52

The Product Coalition

OCTOBER 21, 2019

As a project manager at an IT company working with many non-technical startup founders, our clients, I often get to resolve a variety of interesting issues that relate to technology and communication. They had spent a lot of time choosing the technological stack and discussing technical solutions with outside consultants.

Technical Review 60

Technical Review Technical Advisors Research Software Agile 60

Userpilot

JULY 9, 2021

The Lean Product Playbook by Dan Olsen is a practical guide on implementing the Lean Product methodology based on years of Olsen’s consulting work. Since then Lena has worked on multiple entrepreneurial projects, consulted in product management, and self-published the book The Making of Product Managers. 5 out of 5. 4 global ratings.

Books 98

Books Research Software Feedback Software Analytic Tools 98

Intercom, Inc.

JANUARY 5, 2023

Delayed orders, faulty services, missing information, you name it – every time a customer reaches out, it tells you something about the friction they’ve experienced. I tried to correct the error of my ways from an early consulting career by joining a startup company in the customer service IVR service bureau field. Bill: Oh, did it?

Customer Experience 138

Customer Experience Customer Feedback Feedback Software User Testing 138

Userpilot

JANUARY 24, 2022

To prevent this problem, it’s advisable to fill any empty states with demo content. Examples might be: If your product requires a complicated technical integration before it can add value. Next, consult your product analytics tool. Sounds like less of a Wow Moment and more of a feeling of overwhelm! What was your mission?

Analytic Tools 95

Analytic Tools Research Software Data Visualization Customer Experience 95

UX Studio

JANUARY 24, 2024

But I also advise designers not to oversee the business side of the relationship. I was a consultant, not part of the company. He said he refused to have his mental health drained by a constant software switching and information hopping and the slowness. So I was quite surprised, I must say. So absolutely.

Research Software 63

Research Software Feedback Software UX User Testing 63

Bain Public

MAY 29, 2020

FUN FACT: It is actually thanks to the coaching service for innovative and technological SMBs (PMEit) administered by MAIN that we’ve been able to work with some of our incredible clients, Wastack , LiveScale , Blaise Transit and Enkidoo , and provide them with product management, consultancy and coaching support.

CTO Coach 52

CTO Coach Research Software Startups Feedback Software 52

Mind the Product

MAY 29, 2018

Brant previously authored The Entrepreneur’s Guide to Customer Development, the first purpose-written book to discuss Lean Startup and Customer Development concepts and he is the Co-Founder of Moves the Needle, which has advised the innovation practices of such leading companies as GE, Intuit, Capital One, ING and Cisco.

Technical Cofounder 76

Technical Cofounder Fractional CTO CTO Coach User Testing 76

Gainsight

OCTOBER 1, 2021

Others were consultative, or they advised about technical needs. CS Ops leaders consume information at great volumes and look from every perspective to ensure nothing is missed. . This combined ops team could be structurally under the Chief Operations Officer (COO) or Chief Information Officer (CIO).

Reporting Tools 52

Reporting Tools Technical Advisors User Testing Construction 52

Mind the Product

NOVEMBER 30, 2017

TalkTalk was fined £400,000 in 2016 for failing to have appropriate technical and organisational measures in place to secure its customers’ personal data, and for keeping their personal data for longer than necessary. An existing employee can serve as the DPO, or you are also allowed to get an external consultant in to cover this role.

Data Visualization 84

Data Visualization Technical Review Reporting Tools Technical Advisors 84

Intercom, Inc.

JANUARY 14, 2021

Support tickets, chat threads, and conversations have plenty of information waiting to be distilled. Information from the front lines is critical when helping product decision-makers prioritize what to build next. The best way to know your customers is through feedback. Use it to make better product decisions.

Feedback Software 225

Feedback Software Research Software Analytic Tools Product Strategy 225

Gainsight

APRIL 18, 2022

Ian believes that his journey of understanding rapid growth and change evolution comes from a deep background working as a consultant and within various companies like Sybase and Red Hat. At Red Hat, he transitioned a technical support team into a customer-focused team. Ian soon put his thoughts into practice.

Data Visualization 52

Data Visualization Technical Advisors Analytic Tools Customer Experience 52

Mind the Product

JULY 10, 2017

For example, a local startup team I consult for are developing their web app in-house while outsourcing their mobile development team of 12 to Poland. I would recommend this model if you have no technical or product management background. A low-hanging fruit for outsourcing is anything that can largely be done in isolation.

Weak Development Team 107

Weak Development Team User Testing Technical Advisors Product Research 107

eG Innovations

JULY 2, 2021

For additional information, you might like to read Barry Schiffer’s blog on this functionality [link] or the documentation on Remote Control Actions [link]. The documentation is here [link] (navigate via the left-hand index) and there is more information here: [link] (yes, we need to update the name ).

Analytic Tools 105

Analytic Tools Reporting Tools Data Visualization Customer Experience 105

Business of Software Conference

NOVEMBER 26, 2018

We didn’t feel that this was particularly useful information even if it could be good for the ego. He then explained how to use this information to understand his users better and how to build things that make the right ones happy. And I would not advise using this approach if you’re in that 15 to 20 percent range.

User Testing 103

User Testing Engineering Product Marketing Feedback Software 103