Remove Consulting Remove Outbound Remove Strategy Remove Technical Review
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The ultimate customer support tech stack for 2022

Intercom, Inc.

But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. Download The Ultimate Modern Support Tech Stack guide. Is your tech stack ready?

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CPO of Zuora, Chris Battles Shares How to Bridge into the Field of Product

Gainsight

Chris revealed that as CPO, he sees his role as having accountabilities for ALL the product strategy, product roadmap, and product execution. He believes his job entails everything outbound through product marketing into the field organization. It’s a classic story of what management consultants do,” Chris said. “I

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Motivating Development Teams

Mironov Consulting

But the symptoms aren’t so obvious to the outbound (and extroverted) part of the company. Motivation and engagement look different on the tech side of the room: the outbound team often can’t tell whether Engineering is emotionally engaged. Periodically, walk through the product-level roadmap and broad product strategy.

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Your Audience’s Real Roadmap Questions

Mironov Consulting

These discussions often get very technical or theoretical: treating roadmapping as a purely intellectual exercise, where our secret ambition is for the world to admire our brilliant algorithms and decision criteria. So I assume that roadmap reviews will surface deeper concerns like…. “Why aren’t we getting more done?”

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BrowserStack’s Mark Rudden on hypergrowth in a global pandemic

Intercom, Inc.

We recently sat down with Mark to chat about onboarding in a hypergrowth environment, how that strategy played as the pandemic unfolded, and why taking care of your team is actually the best way to take great care of your customers. And because I’d sold bicycles to most of the tech companies in Dublin, I had some good contacts.

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8 steps to craft a winning sales strategy, according to industry leaders

Intercom, Inc.

Developing a sales strategy is one of the core activities every business will have to undertake. A well defined sales strategy is your path to meaningful, sustainable growth. When done correctly, your sales strategy will help your sales team execute with focus – SMB or enterprise, inbound or outbound, hunting or farming.

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Empathy -- Lead with your EARS and not with your MOUTH

Bain Public

In some organizations, the strategy/decision making (roadmap) happens without product management. Organizations don’t always wants product managers to align product (or technology) initiatives with the business strategy. Go ahead and repeat your strategy, give people the information they need and fine-tune.