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Think of Net Promoter Score (NPS) software as a tool to measure your customers’ feelings about your product, and categorize them based on their level of loyalty (promoters, neutrals, and detractors). It is tailored for product teams who need to send NPS surveys inside their app and analyze it without technical expertise.
Since there was no active grooming or planning session with the engineers, daily standups played the role of requirement review meetings. The team also agreed to initiate a weekly meeting to review and clarify requirements and to estimate the user stories. Long standups.
Many CEOs of software-enabled businesses call us with a similar concern: Are we getting the right results from our software team? Most innovators don’t have a technical background, so it’s hard to evaluate the truth of the situation. The explanation from software leadership is often unsatisfying or unclear.
Our guest is Francesca Cortesi, CPO and consultant for some of Europe’s multi-billion dollar brands and fastest growing businesses. She now runs her own consultancy, helping CEOs scale their companies by transforming product vision into measurable business growth. Role boundaries vary significantly by organization 4.
But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. Download The Ultimate Modern Support Tech Stack guide. Is your tech stack ready?
Intercom has responded by hiring a diversity and inclusion consultant, updating our recruitment strategy and hiring practices to reduce bias, scheduling allyship training for all employees, and amplifying Black voices in our podcast and blog. Think about the impact that racism has already had in tech. Know the scope of the issue.
In today’s competitive business environment, technology is increasingly shaping the strategies that companies develop to try to outdo their competition. One of the main examples of this are the customized software applications that companies are rushing to develop to allow them to better connect with their users. Let’s dive right in.
One of my reviewers for the Modern Management Made Easy books asked a fascinating question: I've never seen this many women in management or in senior leadership positions. Up until the mid-1980s, women comprised about 1/3 of the technical people I worked with. The idea of a codereview or a design review?
Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Amanda Ralph Product Management Consultant. Vikas started his career as software developer with Siemens.
You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. Supporting tech. This is a valid question.
A Technical Exercise In this post, I’ll offer my idea of the sort of technical abilities expected from a product manager. But is a surprisingly small amount of materials about the technical aspect of PM work. The Product Interview?—?A This can be highly useful for hiring managers, as well as for PMs planning their roadmap.
Software development with sustainability in mind is a rising trend in digital spaces. Digital technology has inadvertently become a significant contributor to the growing carbon footprint of the tech industry. As software builders, we are uniquely positioned to influence this environmental trajectory.
Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Amanda Ralph Product Management Consultant. Vikas started his career as software developer with Siemens.
We’d like to share some insights from what we’ve learned so far about software delivery and operations over the past few weeks of working from home during COVID-19 , and how we as an engineering team have adjusted to this unprecedented, unpredictable situation. New situation, new processes?
The career paths for sales engineers (SEs) and solution consultants (SCs) are wide open due to the blend of business and technical skills, sales skills and positioning expertise required to succeed in this role. Are Sales Engineers and Solution Consultants the Same? Are Sales Engineers and Solution Consultants the Same?
Brief description of the problem at a recent client: Person A checked in code that broke an “unrelated” part of the system. I'll call this checking in code in Email that broke Search. They had one piece of feedback: the checkin broke “unrelated” code. Part 1 was about individual work. I admit it.
Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Amanda Ralph Product Management Consultant. Vikas started his career as software developer with Siemens.
It’s important that they have the right skills to spot and evaluate design and technology opportunities and to develop a rough understanding of the likely effort required to implement product decisions. This is best done by having regular, collaborative strategy workshops as well as attending sprint review meetings.
Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Amanda Ralph Product Management Consultant. Vikas started his career as software developer with Siemens.
Lily enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. Lily has spent 13 years in the tech industry working mainly with startups in the SaaS and mobile space. Laura’s got a couple of podcasts of her own: What Is Wrong With UX and Engsplaining.
(I mostly see this proposed by technical leaders who come from non-revenue development organizations – those building software for internal use by companies in another business such as banking or airlines). " Code creators own quality.* become a professional services/custom consulting company.
Lily enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. Lily has spent 13 years in the tech industry working mainly with startups in the SaaS and mobile space. BBC Interviewee interrupted by his children on air.
A longtime consultant, author and teacher, we grabbed him for a chat focusing on some of the lessons contained in his fourth book, How to Lead in Product Management. Lily enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. Quote of the Episode. Who is Rambo ?
fintech firms are using powerful technologies to make financial services digital, accessible, and affordable for a greater number of individuals and businesses. These fintech companies and startups have earned a spot on this list due to their impressive technology and socially conscious approaches to finance.
Guest post by Rebecca Monfries, Head of Delivery at Terem Technologies, and Nathan Bruce, Lead Business Analyst at Terem Technologies. During Definition you want to focus on moving past the discovery concepts, making detailed choices (about tech, design and requirements) and obtaining enough clarity to start developing solutions.
Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Amanda Ralph Product Management Consultant. Vikas started his career as software developer with Siemens.
Now, we’re putting all our product management software on the table to give you an inside look at our tech stack within three categories: analytics, product development, and communication. We’ve built the best analytics solution around, so, naturally, it’s a core part of our product management tech stack. Communication.
We’re not designers (except when we are) or engineers (unless we can code) or anything actually, y’know, useful. Lily enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. The Product Experience is hosted by Lily Smith and Randy Silver.
Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Amanda Ralph Product Management Consultant. Vikas started his career as software developer with Siemens.
Lily enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. Lily has spent 13 years in the tech industry working mainly with startups in the SaaS and mobile space. Sebastian’s Product Coaching Framework piece at Mind The Product. Suggest a guest to us here.
Lily enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. Lily has spent 13 years in the tech industry working mainly with startups in the SaaS and mobile space. Kim Scott’s book, Radical Candor. Email sponsor@mindtheproduct.com for more information.
Software-as-a-service (SaaS) models, which operate on a subscription basis and are centralized and situated on a remote cloud network, are increasingly popular with businesses for a variety of factors, including flexibility and affordability. Saas startups that provide software as a service have a good delivery model. What Is Saas? — Brief
When I worked as a product management consultant clients would often talk about “needing a product roadmap ASAP”. I once ran an infrastructure platform that needed six to nine months of paying down technical debt, and let me tell you: seeing those goals get crossed off, one at a time, was what kept us going during the dark days.
Lily enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. Lily has spent 13 years in the tech industry working mainly with startups in the SaaS and mobile space. . ‘Gresham’s Law’ at Britannica.
Lily enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. Lily has spent 13 years in the tech industry working mainly with startups in the SaaS and mobile space. Robin Dunbar’s Social Circles feature in The Guardian.
Almost every week, I have a conversation with executives at B2B software companies who don’t see a bright-line distinction between software license revenue and customization/implementation revenue. Or What do I mean by software product vs software services ? A billable). Building
He doesn’t have a technical background and currently works in a different domain. He’s become passionate about technology and wants to make a career switch. They spent a few years in another job, maybe as an analyst or consultant. It shouldn’t be a prerequisite for product management jobs either. John doesn’t have that.
I used the image from Capitalizing Software During an Agile Transformation as a way to think about the feedback loop realities in a serial approach.). I recommended various ideas with “testing” in their names (TDD, BDD, ATDD). I suggested that first, you see your feedback loops. (I We need managers to help build resilience.
Teams don't refactor as they proceed and they get bloated code. Those features need more tests and more review. Now, their technical debt has come due. The post See and Resolve Team Dependencies, Part 3: Some Component Teams, Some Feature Teams appeared first on Johanna Rothman, Management Consultant.
It's time for performance reviews. The performance review problem helps them realize the source of this disconnect: How can we focus on aperson's solo contributions to the work when we want to encourage and retain collaboration? First two jobs: software developer plus project management responsibilities. Became a consultant.
But more often, it’s a client who is not ready to develop software. But this is not a question for development, but for consultants. I understand badly how the product has to work It’s okay if an entrepreneur doesn’t have a technical view that’s enough to understand how the future product has to work. you don’t need it.
2] software product companies should almost never make changes for a single customer , no matter how big the deal. But But many GTM folks come from software services companies whose bread and butter is building exactly what one client will pay for. The Can Tech Support help us focus?
Decision-making had become nearly impossible because no one saw the bigger picture , and cross-functional projects were more about navigating through outdated technology than delivering value. Tech organizations are complex by nature, and you will always need to make some trade-offs. Moreover, a perfect answer almost never exists.
Respect their UX/UI and technology decisions and their right to determine how much work can be done. Developing a successful digital product requires more than technical knowledge. This will not only lead to better technical decisions and a better product. Assume that the team members want to do their best. Be honest and open.
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