Userpilot

JANUARY 16, 2024

Metts & Andy Welfle Userpilot can help you deliver better product experiences at every stage of the user journey. Metts & Andy Welfle Userpilot can help you deliver better product experiences at every stage of the user journey. Understanding user behavior and how to design for optimal user experience.

User Testing 104

User Testing Books Customer Feedback Customer Experience 104

Mind the Product

FEBRUARY 5, 2019

Product experts have tried to tackle this issue but they gloss over the impact a company’s structure and leadership team have on product/market fit. For many consumer packaged goods (CPG) companies, product teams report to marketing, sales, finance, or strategy leads. Who owns Product/Market fit – Marketing, Sales, or Business?

User Testing 142

User Testing Product Marketing Marketing Product Research 142

Product Talk

MARCH 13, 2024

Feature parity across desktop and mobile is rarely what customers need or want. If an organization wants to shift to product teams—teams empowered to drive outcomes —they need to structure their teams such that each team includes the necessary skills and abilities required to build and deliver customer value.

Research Software 294

Research Software Weak Development Team Feedback Software User Testing 294

Alchemer Mobile

MAY 7, 2020

I’m going to take a wild guess and assume that you already understand the importance of mobile in-app feedback. You might already have a Voice of the Customer (VoC) program in place that you’re looking to improve, or perhaps you’re just trying to get started. Now, more than ever, your customers want to be heard.

Feedback Software 147

Feedback Software Analytic Tools Reporting Tools Data Visualization 147

The Product Coalition

AUGUST 6, 2021

One of the main examples of this are the customized software applications that companies are rushing to develop to allow them to better connect with their users. That said, the task becomes easier once you know where and how you ought to hire an engineering consultant. Let’s dive right in. However, this is not the case.

Consulting 157

Consulting Reporting Tools Engineering Research Software 157

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. TL;DR Customer success builds long-lasting relationships, increases customer retention , lifetime value , and advocacy, and informs product development.

Analytic Tools 95

Analytic Tools Feedback Software Research Software Customer Experience 95

The Product Coalition

OCTOBER 13, 2022

Here are 10 great product books on pre-product market fit (pre-PMF)! ?? Learn who to listen to: “The Mum test” (Rob Fitzpatrick) This book will teach you that they’re some people you should never listen to, like your mum. Competitive analysis: “Blue ocean” (Kim, Mauborgne) Don’t get stuck into consulting matrixes.

User Testing 134

User Testing Books Product Marketing Marketing 134

The Product Coalition

MARCH 11, 2023

UX consultant David Hamill explains several points that compromise genuine UX research practices. By Tremis Skeete , for Product Coalition How often have you wondered what your users are really experiencing when they use your digital services? Why is that?

User Testing 120

User Testing Product Research UX Customer Experience 120

UX Studio

MARCH 1, 2024

Our blog post guides you through the maze of AI research tools. We’ll uncover the hurdles of current AI-powered research tools and spotlight the most promising ones to keep an eye on. Let’s dive in and navigate the future of research together! Read on to get a sneak peek at our research team’s conclusions.

Data Visualization 97

Data Visualization Research Software Product Research Analytic Tools 97

UX Studio

SEPTEMBER 3, 2018

UX copywriting and user testing? But you don’t have to start from scratch when it comes to testing content and microcopy. We, at UX studio , collected three methods that provide more insights than general AB testing. What are the limitations of A/B testing? What three methods test UX copy better?

User Testing 110

User Testing Product Research Testing UX 110

The Product Coalition

JULY 31, 2022

If you are on the journey toward product-market fit, you know it’s not easy. Every new product has its own fit to find. One of the hardest challenges of any product and any startup is of course reaching product-market fit. The good news is that product-market fit, like people, and cars, have their own “operating system”.

User Testing 125

User Testing Product Marketing Marketing Customer Experience 125

Userzoom

DECEMBER 17, 2019

Armed with the proper tools, guidance and methods of communication, you should be able to convince anyone within your organisation about the value of user research and the positive impact it will have on the bottom line – without resorting to cattle-prods, lies or locking yourself in the stationery cupboard and having a very loud cry.

User Testing 122

User Testing Research Software Product Research Customer Feedback 122

Mind the Product

OCTOBER 30, 2019

He joined us on the podcast to talk about how to create focus around what matters to your users by using different testing methodologies – a topic he and Alex Osterwalder cover in their book, Testing Business Ideas. Testing business ideas. Testing Business Ideas, by David Bland and Alex Osterwalder: US , UK , DE.

Product Research 127

Product Research User Testing Customer Experience Testing 127

Centercode

AUGUST 7, 2020

You need thorough test coverage before release — that is, you need to see how your product’s features and functions perform with real customers in their actual environments. Here’s how running your beta tests with Centercode improves opportunity costs based on your role in the product development process.

User Testing 78

User Testing Product Research Reporting Tools Testing 78

Johanna Rothman

JUNE 21, 2023

In product development, we often use the words, “user” and “customer” interchangeably. I wonder if it’s time to stop talking about “customers” altogether. Users use the product. When the User is also the Buyer, as in a mass-market product, they might ask you for features.

User Testing 90

User Testing Customer Feedback Customer Experience Differentiation 90

Johanna Rothman

JUNE 19, 2023

And yet a third unsolicited offer to make my consulting business much more successful by allowing AI to write content for me. (Me!!) Worse, I'm pretty sure there's only one thing that the people behind these offers have in common: they succeed at separating would-be consultants or business people from their hard-earned money.

Consulting 96

Consulting User Testing Messaging Engineering 96

The Product Coalition

DECEMBER 11, 2023

The journey to product-market fit might seem random, but it actually has a well defined high-level structure. Here is part two of the guide that will help you find your way to product-market fit. Photo by Quang Nguyen Vinh on Pexels When I first started my consulting business , I attended a sales coaching workshop.

User Testing 78

User Testing Product Marketing Marketing Customer Experience 78

ProductPlan

JANUARY 21, 2021

Market validation involves a series of customer interviews with people in your target market, and it almost always takes place before you’ve made a significant investment in your product/concept. 10 Ways to Rapidly Test Your Startup Idea. I’m talking about answering a few key questions that you can go out and test.

User Testing 126

User Testing Startups Product Research Testing 126

UX Studio: Product Management

JULY 14, 2021

UX studio is one of the global innovation design consulting firms focusing on UX design, research, and strategic consulting. We researched the top design consulting firms’ competency level, experience, and portfolio to define the most reliable design thinking companies you can trust and partner with in 2021.

Consulting 86

Consulting Research Software Reporting Tools User Testing 86

Mind the Product

APRIL 6, 2021

For most of us, the way that we conduct user research has been different during a year of lockdowns. Not so much for Anna Lee Anda, UX Research Manager at Zendesk — as someone with a global customer base, she’s been working with these techniques for ages. Remote research. Recruiting across regions.

Product Research 116

Product Research User Testing Research Software Customer Experience 116

Userpilot

MARCH 29, 2024

This article reveals the major causes of funnel leaks at each customer journey stage and how to fix them. TL;DR A conversion funnel leak is a point in the customer journey where potential customers drop out of the process before taking the desired action. Poor product-market fit. Slow response to customer queries.

Data Visualization 105

Data Visualization User Testing Analytic Tools Feedback Software 105

UX Studio

JULY 4, 2018

As a consequence, they open up interesting new territories in UX research, too. VR in UX research can serve as an individual tool to explore user needs and test complex user experiences. We collected some best practices for those looking to learn more about or just getting started with VR user testing.

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User Testing Research Software Product Research Feedback Software 73

UX Studio: Product Management

DECEMBER 7, 2022

Including UX research in any UX project is crucial for all businesses with any digital platform. This is great news, but finding the best UX research agency can be challenging for companies in need. To help you find the right match we collected the best UX research consultancies you can work with. . Competitor Analysis.

User Testing 52

User Testing Research Software Product Research UX 52

ProductPlan

JANUARY 21, 2021

Market validation involves a series of customer interviews with people in your target market, and it almost always takes place before you’ve made a significant investment in your product/concept. 10 Ways to Rapidly Test Your Startup Idea. I’m talking about answering a few key questions that you can go out and test.

User Testing 105

User Testing Startups Product Research Testing 105

The Product Coalition

AUGUST 6, 2020

As a Senior Solutions Consultant at Mixpanel , I speak with a lot of different organizations across sectors?—?and Frequently asked question: Which marketing channels are driving the most engaged users? Understanding the user journey is vitally important for both product managers and marketeers.

Data Visualization 105

Data Visualization Analytic Tools Consulting User Testing 105

Modus Create

OCTOBER 6, 2020

I have a confession to make: as a growth-oriented product manager, I tend to gravitate towards A/B testing whenever I can. A/B testing lets us see what customers actually do rather than what they say – which can be a pitfall when using other research methods. When to Use A/B Testing. I’m admittedly biased.

User Testing 96

User Testing Product Research Testing Customer Experience 96

Userzoom

MARCH 27, 2018

Learn about best practices for accessibility testing from two leading companies in their industries. Lots of companies want to conduct accessibility evaluations by conducting usability testing for people with disabilities. Before running an accessibility test, you can make sure your site meets fundamental accessibility guidelines.

User Testing 73

User Testing Product Research Research Software Feedback Software 73

Usersnap

NOVEMBER 4, 2021

With so many SaaS options out there and new ones rolling out every day, it’s important to consider that customers may be likely to feel bombarded with that much information (head-exploding territory at times). When they give you user feedback, take it seriously! For customers, it’s the user experience.

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User Testing Feedback Software Customer Feedback Customer Experience 52

Mind the Product

MARCH 24, 2020

These are situations that are fraught with the possibility for unintended consequences – something Roisi Proven covered in her great episode (and talk) about the Black Mirror Test. The Black Mirror Test. Listen if you’d like to learn more about. Ethical frameworks for product development. Links mentioned in this episode.

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Product Research User Testing Testing Customer Experience 130

Product Talk

APRIL 8, 2020

For this post, we spoke with a product team from Simply Business about some of the major lessons they’ve learned since adopting continuous discovery habits like interviewing their customers, questioning their assumptions , and using the opportunity solution tree to guide their work. What does the company do and who are your main customers?

Product Research 264

Product Research User Testing Research Software Data Visualization 264

Usersnap

SEPTEMBER 12, 2023

If you are providing more value to your customers, then let your product be appreciated at the price it deserves. We hope to inspire you to be more hands-on and persistent in pricing research and experiments. What is pricing research? Pricing research is an act of investigation and validation of the market demand and supply.

Product Research 52

Product Research User Testing Research Software Feedback Software 52

Johanna Rothman

OCTOBER 12, 2020

We added another lever of looking for more feedback with iterating over the requirements in the iterative lifecycles in Part 2. Teams can get some feedback from one feature set to inform the next set—but that's not a primary lever. Staged Delivery has feedback loops, too. What Lifecycle or Agile Approach Fits Your Context?

User Testing 112

User Testing Product Research Agile Feedback Loop 112

Userpilot

OCTOBER 24, 2023

Resurrected users aren’t only easier to generate than new customers. They can also increase customer lifetime value, boost user engagement, and help you unlock your business MRR. TL;DR Resurrected users are individuals who were previously inactive but are now re-engaged as a result of a targeted retention strategy.

Customer Experience 101

Customer Experience User Testing Customer Feedback Onboarding KPIs 101

Mind the Product

JULY 30, 2019

Roisi Proven is a true product person: she has a penchant for imagining the worst, which she’s turned into a superpower to put all of her product decisions through a rigorous ethics test. The Black Mirror Test. The post The Black Mirror Test – Roisi Proven on The Product Experience appeared first on Mind the Product.

Product Research 119

Product Research Customer Experience User Testing Testing 119

Userpilot

FEBRUARY 3, 2021

In the mission to solve your users’ most significant pain points, a user journey template can be your greatest asset. Sure, user personas are helpful. But they don’t answer where the sources of friction are coming from as your users explore your product. What Is a User Journey? Also known as: Table of Contents.

Analytic Tools 98

Analytic Tools User Testing Customer Experience Research Software 98

Centercode

APRIL 2, 2019

Test strategy is critical to the success of any testing effort – but where do you start? How you involve real users in beta testing? In our interview with Adam Satterfield , director of Testing and Quality at Anthem, we dive deeper into these questions and the importance of test strategy on the whole.

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User Testing Agile Product Research Testing 74