Userpilot

APRIL 30, 2024

In many ways, he has shaped how successful products are built and how teams can be organized to work toward excellence. He is perhaps most recognized for his influential work as a consultant, writer, and speaker on product management, particularly within the realm of software and technology companies. Who is Marty Cagan?

Analytic Tools 105

Analytic Tools Research Software Feedback Software Books 105

UX Studio

MARCH 1, 2024

Our blog post guides you through the maze of AI research tools. We’ll uncover the hurdles of current AI-powered research tools and spotlight the most promising ones to keep an eye on. Let’s dive in and navigate the future of research together! Read on to get a sneak peek at our research team’s conclusions.

Data Visualization 97

Data Visualization Research Software Product Research Analytic Tools 97

Userzoom

DECEMBER 17, 2019

Armed with the proper tools, guidance and methods of communication, you should be able to convince anyone within your organisation about the value of user research and the positive impact it will have on the bottom line – without resorting to cattle-prods, lies or locking yourself in the stationery cupboard and having a very loud cry.

User Testing 122

User Testing Research Software Product Research Customer Feedback 122

Roman Pichler

JULY 11, 2016

Manage the Product, not the Team. Focus on your job as the product manager or product owner, and manage the product, not the team. But let the ScrumMaster or coach tackle people, process, and organisational issues; let the development team figure out what needs to be done to implement the user stories and other product backlog items.

Weak Development Team 152

Weak Development Team Development Research Software Feedback Software 152

Johanna Rothman

MARCH 5, 2020

This series is about helping a team create a less brittle environment—more resilience. This part is about shortening feedback loops. Neither did the team. They had one piece of feedback: the checkin broke “unrelated” code. It was time to see their feedback loops. See Your Feedback Loops.

Product Research 88

Product Research Feedback Loop User Testing Software Review 88

Userpilot

FEBRUARY 3, 2021

In the mission to solve your users’ most significant pain points, a user journey template can be your greatest asset. Sure, user personas are helpful. But they don’t answer where the sources of friction are coming from as your users explore your product. What Is a User Journey? Also known as: Table of Contents.

Analytic Tools 98

Analytic Tools User Testing Customer Experience Research Software 98

UX Studio

JULY 4, 2018

As a consequence, they open up interesting new territories in UX research, too. VR in UX research can serve as an individual tool to explore user needs and test complex user experiences. We collected some best practices for those looking to learn more about or just getting started with VR user testing.

User Testing 73

User Testing Research Software Product Research Feedback Software 73

Johanna Rothman

OCTOBER 12, 2020

We added another lever of looking for more feedback with iterating over the requirements in the iterative lifecycles in Part 2. Teams have another lever. Teams can get some feedback from one feature set to inform the next set—but that's not a primary lever. Then, the team (or whomever) creates an architecture.

User Testing 112

User Testing Product Research Agile Feedback Loop 112

UX Planet

JANUARY 16, 2024

The last thing you need is to stumble into the abyss of bad branding, a place where countless others have lost their way. SELECT Branding Process by Shakuro Mistake #1: Neglecting market research Market research is the North Star of branding. How to avoid: Recognize the value: market research is an investment, not an expense.

Branding 90

Branding User Testing Product Research Data Visualization 90

The Product Coalition

MARCH 8, 2024

They involve integrating digital technologies and processes into every aspect of your business, from operations to customer interactions. The important basis is the development of a strategy for short- and long-term digital transformation based on business results rather than technology. Use statistics to quantify the impact.

Enterprise 123

Enterprise Research Software Feedback Software Strategy 123

Mind the Product

MARCH 24, 2020

These are situations that are fraught with the possibility for unintended consequences – something Roisi Proven covered in her great episode (and talk) about the Black Mirror Test. Ethical frameworks for product development. The Black Mirror Test. Listen if you’d like to learn more about. Talk to us. Tweet at us!

Product Research 131

Product Research User Testing Testing Customer Experience 131

The Product Coalition

NOVEMBER 30, 2022

But many, many products are developed without knowing from the start that people want the solution, or even care about the problem. Many companies think they know what users or customers care about. They may have even talked to potential customers. They have personas with descriptions. But here’s the thing.

User Testing 134

User Testing Product Research Research Software Customer Experience 134

Mironov Consulting

JUNE 27, 2020

I have a narrow, somewhat puritanical view about product manager conversations with customers and prospects: we should never lie to them. These are complex deals on the customer side with buying committees, unique integration requirements, internal champions for each competing vendor, and reputational risk for choosing the wrong product.

User Testing 137

User Testing Customer Experience Weak Development Team Enterprise 137

Intercom, Inc.

MAY 3, 2018

How can we help our users complete their job-to-be-done cheaper, faster or easier? Finding those problems to solve, however, becomes increasingly difficult as you scale – where the volume of feedback, and noise level of the vocal minority, compounds by the day. To this day, Rohini continues to cold-call customers.

User Testing 195

User Testing Customer Feedback Data Visualization Customer Experience 195

Mironov Consulting

SEPTEMBER 22, 2020

Almost without fail, I find that the “maker” side of software companies (developers, designers, product folks, DevOps, tech writers…) and the “go-to-market” side of software companies (sales, marketing, support, customer success.) Some frequent bad outcomes from this confusion: We never finish our MVP. Here’s why….

Technical Advisors 142

Technical Advisors User Testing Weak Development Team Customer Experience 142

The Product Coalition

DECEMBER 11, 2023

But is it really what your customers want? Here’s how to look at it in order to make the right decision for your customers. Layer 1: Your Customers We always try to make things simple for our customers, while preserving the value. That’s the magic of a great user experience. But which one is more important?

Customer Experience 78

Customer Experience User Testing Weak Development Team Research Software 78

Johanna Rothman

NOVEMBER 30, 2020

Steve, a software development manager, thought John was a “10x” developer. “Mind-meld” with the users. Was I willing to support and coach the other people in Steve's group to all become “10x” developers? Did Steve want some sort of team improvement that didn't jibe with reality ?

Weak Development Team 98

Weak Development Team Feedback Software Development Product Research 98

Johanna Rothman

OCTOBER 15, 2020

Which levers does your team need to manage risk in your project? Maybe you need feedback from customers. And, teams can combine any of these options in their own iterative and incremental lifecycle. An agile approach requires a change in culture at the team level, at the portfolio level, and in management.

User Testing 70

User Testing Agile Product Research Weak Development Team 70

The Product Coalition

MAY 26, 2021

AI technology in education develops your learning method properly. It supports teachers or coaches to implement better, acquainted, and customized help to students. Artificial intelligence-based education apps are fulfilling an essential role in developing the process of education and preparation methods.

Artificial Inteligence 194

Artificial Inteligence Education Reporting Tools Feedback Software 194

Mironov Consulting

AUGUST 8, 2017

As a product manager, I think it’s my obligation to bring clarity and precision to discussions… so talking generically about customers or users can be exasperating. So let’s abandon the words ‘customer’ and ‘user’ entirely, and be more explicit about who/what we mean. See personas 4 and 7.”

User Testing 101

User Testing Customer Experience Analytic Tools Research Software 101

Mironov Consulting

NOVEMBER 10, 2016

While sales teams stereotypically rally around contests, talk sports and drink coffee (which is for closers)… development teams may sit silently side-by-side-side most of the day engaging in multiple Slack conversations, taking breaks for air hockey or exchanging giphys , and critiquing each other’s code indents.

Weak Development Team 96

Weak Development Team Development Technical Review Outbound 96

Userpilot

NOVEMBER 21, 2023

If so, you should definitely watch the talk that Jason Knight , a product consultant and advisor, gave at this year’s Product Drive hosted by Userpilot. TL;DR Product managers often don’t get the due recognition for their work and their role is often marginalized by frustrated leadership or other teams.

Technical Review 104

Technical Review User Testing Product Management Product Manager 104

The Product Guy

AUGUST 1, 2019

What do you do when your team is working their socks off and yet they are getting little credit for the work being done, mainly because the team isn’t able to set concrete expectations with the stakeholder? This obviously reflected as a failure to deliver on part of the engineering team. THE CHALLENGE. THE CAUSE.

Weak Development Team 149

Weak Development Team Software Review Technical Review Onboarding KPIs 149

Johanna Rothman

FEBRUARY 27, 2024

For years, managers have been trying to find ways to make software product development faster and easier. AI to take the place of humans in product development. And I don't want to return to the bad old days—I much prefer where we are now. There is one silver bullet for product development—the speed of team learning time.

Product Research 82

Product Research Software Review Feedback Software Feedback Loop 82

Intercom, Inc.

APRIL 5, 2018

If users don’t stick around, they won’t learn and inevitably won’t share Duolingo with their friends. In her five years there, she helped take Duolingo from 3 million users to more than 200 million. In her five years there, she helped take Duolingo from 3 million users to more than 200 million.

Customer Experience 223

Customer Experience User Testing Customer Feedback Analytic Tools 223

Intercom, Inc.

MAY 13, 2021

Few people have more experience with this move than Linda Lin , Director of Customer Success at the revenue intelligence platform Gong. Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm.

User Testing 177

User Testing Customer Feedback Customer Experience Strategy 177

Mironov Consulting

MAY 16, 2020

A topic that’s come up several times recently in my product leader coaching sessions: how much to delegate to the (individual contributor) product managers on our teams – including different ways of building product skills and balancing personal empowerment against good results.

Weak Development Team 145

Weak Development Team Product Research User Testing Customer Experience 145

Mironov Consulting

DECEMBER 17, 2023

  The upside (for the sales team) is huge, and the cost (for product/engineering/support) is diffuse.    This is a fundamental but entirely wrong assumption of project-based software staffing : that once it’s tested and delivered and installed, we can wash our hands of this thing and move onto the next thing.

Customer Communications 117

Customer Communications Reporting Tools Artificial Inteligence User Testing 117

Product Innovation Educators

SEPTEMBER 25, 2023

Water flossers have been on the market since the 60s, and research shows they are more effective than string floss if done correctly. That was a problem we ran into in the development. We had to develop into the UX a way to let people know the floss is over and they should stop. And it’s difficult to do correctly.

User Testing 119

User Testing Product Research Customer Experience Customer Feedback 119

Roman Pichler

APRIL 19, 2017

It’s all too tempting to fall back onto less skilful habits and become impatient, tense and stressed, say something we regret afterwards, or pass on the pressure to the development team. Nothing beats meeting real users. Additionally, keep an eye on market developments, new trends and technologies, and the competition.

Leadership 165

Leadership Weak Development Team User Testing Product Research 165

Userpilot

JULY 9, 2021

Product-Led Onboarding by Ramli John and Wes Bush is a new book about how to implement user onboarding for the ultimate customer retention. Product Mastery by Geoff Watts teaches you how to be a successful product owner within agile software development practices with the use of case studies.

Books 98

Books Research Software Feedback Software Analytic Tools 98

DISQO

JUNE 30, 2017

Input from executives is only less common than input from product owners, engineering teams, and the product managers themselves. Meanwhile, input from customers lies towards the bottom of the list. Tami Reiss is a Product Lead at Justworks and a former consultant at Pivotal Labs who’s advised companies including JPMorgan and Humana.

Weak Development Team 53

Weak Development Team Product Research User Testing Customer Feedback 53

Mironov Consulting

FEBRUARY 28, 2024

An essential role of CPOs and other product leaders that’s never listed in the job description is giving organizational 'air cover' to product managers to postpone almost all new requests — so that their teams can finish work already underway.    Lately, I’m calling this permission to stay focused.

Reporting Tools 105

Reporting Tools Software Review Technical Review Weak Development Team 105

Mind the Product

JULY 24, 2019

Whether you’re working on a consumer app in Singapore, a SaaS product in San Francisco, or a challenger bank in London, we all struggle with the same challenges – and we can learn how to deal with them by coming together as a community. Before we can understand our customers, we have to understand ourselves. Could we build it?

Research Software 99

Research Software Feedback Software User Testing Product Research 99

Userpilot

JANUARY 19, 2021

Customer engagement plays a critical role in your company’s growth and depends on your customer experience. As Steve Jobs once said: “ You have to start with customer experience and work your way back toward the technology, not the other way around. ”. What is Customer Engagement? How to Measure Customer Engagement?

Analytic Tools 98

Analytic Tools Feedback Software Research Software Customer Experience 98

Userpilot

NOVEMBER 15, 2021

In this blog post, we’re going to break down the pros and cons of using UserGuiding as an onboarding and engagement tool for SaaS and give you the best alternatives that may fit your specific needs and use cases. UserGuiding is a no-code tool for user onboarding. User onboarding. Let's get started! What is UserGuiding?

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Onboarding KPIs 98

Intercom, Inc.

MARCH 12, 2019

A little over a year ago, I got the opportunity to start a new team within our sales organization – a team of Relationship Managers dedicated to growing our current customers at scale. To do the first, we had to hire, train, and write a playbook – the building blocks of any team. Relentlessly measure impact.

Weak Development Team 171

Weak Development Team Customer Experience User Testing Customer Feedback 171