Centercode

JULY 25, 2025

Delta is the next generation of beta testing, leveraging Centercode technology to automate time consuming tasks while increasing user engagement and test results. Qualitative Methods Interviews : Talk to 5 to 10 users in each segment. Observation sessions : Watch users complete tasks in their own environments.

User Testing

UX Planet

MAY 27, 2025

Banks that fail to deliver excellent mobile experiences risk losing billions in potential customers. According to a McKinsey report (2022), companies using AI-driven personalization have seen up to a 15% boost in customer engagement and a 1020% increase in cross-sell revenue. According to Quanti research , by the end of 2024, 3.6

Finance

Lenny Rachitsky

MAY 6, 2025

For more from Jacob, check out his free LinkedIn profile analysis tool , which just went live on Product Hunt today, his interview preparation report service, and his individual consulting services at ThinkWarwick Global. Expand to industry forums, customer reviews, and first-degree connections. You can also find him on LinkedIn and X.

Development Team Review

Centercode

JUNE 11, 2025

Delta is the next generation of beta testing, leveraging Centercode technology to automate time consuming tasks while increasing user engagement and test results. You uncovered valuable customer insights. This challenge came up often during a recent Customer Validation Brain Trust. This guide has all the answers.

User Testing

UX Planet

JUNE 13, 2025

It allows you to share the burden of routine work (especially if engineers aren’t stepping in), while also combining your efforts and knowledge to help shift the design focus from UI execution toward customer experience and more strategic roles. Whether it’s product management or customer experience, neither is a final destination here.

User Testing

Arkenea

JUNE 27, 2025

Steps to Developing a Healthcare SaaS Software Features of Custom Healthcare SaaS Application Benefits of SaaS in the Healthcare Sector How to Gain Competitive Advantage in the Healthcare SaaS Space? Most people prefer physically visiting clinics, taking opinions, and consulting face-to-face. What are the customer’s pain points?

Research Software

Mind the Product

OCTOBER 27, 2016

It’s a common-sense approach, but customer attitudes are shifting significantly, which means there’s a growing need for both teams to get each other’s backs in order to effectively deliver a seamless customer experience. It’s becoming a less and less reliable model for how customers actually engage with brands and businesses.

Customer Experience

Product Talk

AUGUST 21, 2024

Whenever I introduce the topic of customer interviews (the foundational element of continuous discovery ), I get a lot of questions about who counts as a customer. Tweet This Ask Teresa: Who counts as a customer? Customers can vary depending on your company and product. Tweet This Let’s look at a few common scenarios.

User Friction

Intercom, Inc.

FEBRUARY 25, 2021

Most businesses design customer experiences from the inside out, based on what is best for the company, when they should be doing the exact opposite. Few people are as passionate about customer experience as Annette, the founder and CEO of consulting firm CX Journey Inc. How to put the “customer” in “customer experience”.

Customer Experience

The Product Guy

DECEMBER 6, 2018

After every discussion with customers, sales, service, leadership and my colleagues, I was left with a laundry list of problems that needed my attention. As a product manager, my goal is to ensure customer satisfaction, long term success of my product and contributing to the success of my organization.

Reporting Tools

The Product Guy

MAY 30, 2019

Hypotheses are only useful if we test them (with customers), to validate or discard them. As an example, our problem statement could be: Customers encounter a series of friction points when embarking on a shopping journey in a large supermarket. By better meeting customers’ needs, we expect to drive our outcomes forward.

User Testing

The Product Guy

AUGUST 10, 2017

Guest Post by: David Parmelee, Digital Strategy Consultant. As Marc Wendell described in a Product Mentor video, the foundation of success in both product management and user experience (UX) is solving a problem for a specific user. That unearths sets of real-life goals and pain points.

User Testing

Intercom, Inc.

NOVEMBER 30, 2021

Customer support is more business-critical than ever. But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. The future of support is here.

Technical Review

The Product Guy

SEPTEMBER 12, 2017

Guest Post by: David Parmelee, Digital Strategy Consultant. A user researcher or other UX practitioner may group users by patterns in their behavior, both inside and outside your product. User personas stand in for users throughout the design of your product. Why bring this up? Using personas to drive engagement.

Research Software

Product Talk

SEPTEMBER 20, 2023

And while opportunity solution trees have become increasingly common among product teams, there’s still plenty of room for customization, both in the way you set up your trees and the tools you use to build them. It felt like 10+ years of experience, from customer development to Jobs Theory all in one actionable package.

Data Visualization

The Product Coalition

AUGUST 25, 2020

As brands realize the paramount importance of innovation and digital disruptions, the popularity of digital transformation services and IT consulting is increasing. Consequently, each of these business types may need the help of a reliable technology partner and strategic consultant. Win-Pro Consultancy Min.

Research Software

Product Innovation Educators

JUNE 12, 2023

Before joining Google, Neha worked as a Management Consultant at Essex Product Consulting, where she helped organizations build products. Second is setting up the right funnels for access to users. First, we go out and talk to customers. 15:34] How have you gotten product managers to spend time with customers?

User Testing

Product Innovation Educators

OCTOBER 24, 2022

A digital customer experience coupled with rapid physical product creation – insights for product managers. Both my co-founder Brian and I experienced pain points when we were buying engagement rings. We’re building a new digital product that’s the first of its kind for custom jewelry design online.

User Friction

Intercom, Inc.

FEBRUARY 10, 2022

Customer support has never been a walk in the park. To keep up with these changes, last year we released our first Intercom Customer Support Trends Report. To keep up with these changes, last year we released our first Intercom Customer Support Trends Report. Shawn Carter , Customer Care Team lead at Aircall.

Reporting Tools

Product Innovation Educators

DECEMBER 6, 2021

He is Howard Tiersky, author of the Wall Street Journal bestselling book Winning Digital Customers: The Antidote to Irrelevance. He founded FROM, a digital transformation agency, which has won over 100 awards for user experience design, including for their work redesigning the Avis app which is now ranked by J.D.

Customer Experience

Product Talk

JUNE 5, 2024

They make decisions that work for the business, that are usable and desirable by the customer, and that are feasible to build in the designated time. They interview customers together. Instead, we might disagree on what we think the customer wants or needs. How does collaboration work in a product trio? Be careful, however.

Product Research

The Product Coalition

MARCH 24, 2021

Innovators have to build first reference customers in the mainstream market to prove having a promising business model and a compelling offering. Starting with a niche market ensures focusing on a very specific customer problem and probably little to no competition. As we do not have yet data available from live customers?—?or

User Testing

The Product Guy

MARCH 16, 2018

What are your customers’ needs? Focus on core customers and their needs – It sounds so simple and trite but I learned that customers and their needs can be quickly forgotten or deferred as operational activities, organizational changes, cross-functional agendas and other distractions arise on a day-to-day basis.

Product Strategy

Intercom, Inc.

MARCH 14, 2019

These days, progressive, modern marketers like you and me are always hearing about customer centric marketing. We know that it’s customers, not brands, who hold the power. Leela knows that slapping “customer centric” in your mission statement is rarely enough. 6 ways to create a customer-centric culture.

Product Research

Product Innovation Educators

FEBRUARY 15, 2021

I know I have put my focus in one area and neglected other aspects of the user experience—for example, the functional experience with the product, while perhaps ignoring the onboarding aspect or the customer support aspect. Elizabeth is the founder of Product Mindset, a product consultancy focused on FTUX and onboarding. .

Customer Experience

Product Talk

APRIL 11, 2018

We need to discover what needs, pain points, desires, wants—or what I call opportunities—impact that outcome. We want to question if this is the best thing we can do to create value for our customers and our business. If you hear more than one customer share a need or pain point, add it to your tree.

Product Research

Intercom, Inc.

AUGUST 24, 2021

But at these pivotal moments, it’s just as important to prioritize your customer support strategy as it is to plan your product roadmap or your next big marketing campaign. With that in mind, here are three questions to ask when you want your customer support to grow with you – and some best practices to ensure it does.

User Testing

Product Talk

MARCH 1, 2023

I realize that many product people have never worked in a product trio , don’t have access to customers, aren’t given time to test their ideas, and are working in what Marty Cagan calls “features teams” or “delivery teams.” It keeps us focused and ensures that we create value for the business while meeting customer needs. said “Never.”

Product Research

Product Innovation Educators

SEPTEMBER 2, 2024

It guides product managers through the complex landscape of what customers need, want, and how they behave. It’s important because it helps uncover what customers need and want, even if they don’t know it themselves. These sessions could reveal unexpected pain points in current tools and spark ideas for innovative features.

User Testing

The Product Coalition

NOVEMBER 11, 2021

By bringing your choices back to the original problem statement, and keeping the users’ pain points at the forefront of your decision making, you can be more certain you are making the right choices for your product User Personas ?—?ensuring You will likely outline the current user journey and the future state (a.k.a.

Definition

UX Studio: Product Management

JULY 14, 2021

UX studio is one of the global innovation design consulting firms focusing on UX design, research, and strategic consulting. We researched the top design consulting firms’ competency level, experience, and portfolio to define the most reliable design thinking companies you can trust and partner with in 2021. UX studio .

Consulting

Userpilot

MAY 8, 2024

Common types of customer needs include functionality, price, usability , performance, and support. To conduct an analysis, start by first defining the objective for your user needs analysis. Then, split your audience into various customer personas so you can analyze each of them individually. Let’s take a closer look.

Customer Feedback

Mind the Product

JANUARY 4, 2018

But when it comes to customer loyalty, millennials are different. So for anyone who wants to connect with millennials, or is even just thinking about how they can build a better digital product, here are some tips to help your brand through User Experience (UX) design. Having empathy with the user is a hot topic.

User Testing

Intercom, Inc.

AUGUST 18, 2021

There’s a good reason that the seemingly simple Net Promoter Score (NPS) has become a ubiquitous, revered statistic in modern business – this single number is viewed as a measure of customer loyalty, a way to benchmark competitive performance, and has been proven to correlate with revenue growth (hence the popularity).

Product Research

Intercom, Inc.

AUGUST 17, 2021

For years, customer support was seen as a cost center, not a value driver – a necessary response to inevitable customer questions or frustrations. But now that customer experience has become a critical differentiator for modern consumers, this reactive approach to customer support is no longer good enough.

Data Visualization

Indicative

JULY 14, 2020

To answer this question, you need an analytics solution that captures and visualizes user journeys. Who are your best customers? Enter Customer Analytics. Google Analytics vs. Customer Analytics: an Overview. To create this framework, you will likely need to work with an analytics consultant and/or technical specialist.

Data Visualization

The Product Coalition

OCTOBER 4, 2022

It starts from understanding who your customers are, what are the pain points of the customers, coming up with solutions to resolve those pain points, and finally implementing those solutions. At the time Basecamp was a consultancy firm specializing in designing websites for multiple clients.

Research Software