Intercom, Inc.

JULY 29, 2021

Kieron: I know you started there in January 2020, just enough time to get settled into the role, understand the product, understand, I suppose, the vision for the future, and then the pandemic hit. Unless, of course, it’s a once-in-a-lifetime offer. Scaling in the midst of a global pandemic. One is Product.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

Intercom, Inc.

NOVEMBER 25, 2019

” Unique activities : Find the differentiators that make sense for you. which is an amazing paper and we’ve kind of evolved it, built on it so that our strategy has elements that are unique to us, of course, like anyone, but the main components are: Number one is that there are unique activities in the strategy. Paul: Yeah.

Product Strategy 187

Product Strategy Strategy Research Software User Testing 187

The Product Coalition

MAY 11, 2022

the Product Manager is a sheepdog…” As a sheepdog, a Product Manager is “right at the nexus of all other teams” where he or she “ leads in defining the product vision , establishing the operational plan to get there, and then executing on it ”. Therefore, Ben and Blair differentiate between customer and user problems.

Enterprise 113

Enterprise User Testing Feedback Software Technical Advisors 113

ProductPlan

MARCH 5, 2021

Here is an excerpt from a Product Manager job description (found on SmartRecruiters) at Square for their Cash App division: Develop innovative, industry-leading features and products that uniquely serve Cash App’s customers – differentiating via design and creativity. but of course, a higher cost comes with the gained knowledge.

User Testing 132

User Testing Product Research Product Management Product Manager 132

Product Management University

FEBRUARY 25, 2020

Of course not. Customer-Facing Vision & Strategy. If you have 20 products, that equates to 20 product visions and 20 product strategies. For example, Portfolio Vision: “Help our customers hire and retain the best people.”. Stay in that mindset for another minute. It’s just not manageable let alone practical!

Marketing 130

Marketing Product Management Product Manager Reporting Tools 130

Amplitude

APRIL 12, 2018

They are the leaders there and with the right amount of effort, you can set up the perfect visualization that helps explain to the executive team, the finance team, the sales team, what was the pattern on some data set over the last 12 months. And yeah, that’s basics, and of course Amplitude does that stuff too. That’s where they stop.

Data Visualization 40

Data Visualization Analytic Tools Reporting Tools Research Software 40

Intercom, Inc.

JULY 21, 2022

Things like media companies, finance companies, retail companies, sales functions, marketing functions, and customer support. Let’s say we found that three projects went off course. The vision? The table has in it all the components of the solution and three columns: “essentials”, “differentiators”, and “not now.”

Download 215

Download Feedback Software Data Visualization Customer Experience 215

ProductPlan

MARCH 5, 2021

Here is an excerpt from a Product Manager job description (found on SmartRecruiters) at Square for their Cash App division: Develop innovative, industry-leading features and products that uniquely serve Cash App’s customers – differentiating via design and creativity. but of course, a higher cost comes with the gained knowledge.

User Testing 98

User Testing Product Research Product Management Product Manager 98

Usersnap

JANUARY 12, 2022

In short, the CPO oversees all aspects of a product’s vision, design, and development. of a Chief Product Officer Obsession with the customer’s problem Business savvy Design focus Data-driven thinking Insatiable curiosity Technical fluency Vision How to Become a CPO? Developing product vision.

Research Software 52

Research Software Feedback Software Analytic Tools Fractional CTO 52

Amplitude

APRIL 12, 2018

They are the leaders there and with the right amount of effort, you can set up the perfect visualization that helps explain to the executive team, the finance team, the sales team, what was the pattern on some data set over the last 12 months. And yeah, that’s basics, and of course Amplitude does that stuff too.

Data Visualization 40

Data Visualization Analytic Tools Reporting Tools Research Software 40

svpg

SEPTEMBER 30, 2016

Of course, most of the Mac user base was not on new PowerMacs, they were on 'regular' Macs -- hardware upgrade cycles were much slower then. This solution clearly differentiated for the sales team, and also ensured quality search results, whether paid or organic. Most of the team were using those new computers because the Word 6.0

Reporting Tools 160

Reporting Tools Analytic Tools Customer Experience Technical Review 160

Intercom, Inc.

AUGUST 1, 2019

I was interested in starting a company from scratch, and I had actually managed the corporate card at SoFi, as the VP of finance. What made you trust the founder’s vision and make that jump? The differentiated insight was that everybody in a startup is searching “How do I set up payroll for a startup?”

Strategy 36

Strategy Data Visualization Analytic Tools Startups 36

Intercom, Inc.

JANUARY 20, 2022

In today’s episode of Intercom on Product, Paul Adams , our SVP of Product, and I reflect on our own shortcomings as we scale – and the makings of a much-needed course correction. And that’s totally fine, of course. And then, after all that, you get to decide where you want to differentiate. It’s liberating.

Feedback Software 249

Feedback Software Reporting Tools Product Research Data Visualization 249

Roadmunk

AUGUST 10, 2017

And for a PM, differentiation becomes more critical. The data you focus on seems to be a key differentiator in SaaS product management. Cast the vision, build the version. Since metrics are a big differentiator in SaaS product management, what would you say is the top metric for a SaaS PM? Switching has become easier.

Research Software 73

Research Software Product Management Product Manager Data Visualization 73

Intercom, Inc.

OCTOBER 29, 2020

Of course, that’s a little bit trickier now, but the whole idea is to hear their comments on your product, but also watch what they do and not just listen to what they say – that is, watching what they do in the context of everything else they’ve got going on in their world because all of us operate in a deeply interconnected world.

Feedback Software 209

Feedback Software Research Software User Testing Reporting Tools 209

Intercom, Inc.

FEBRUARY 11, 2021

Ask yourself where your area of innovation is, what’s the thing that differentiates you from other companies. By laying out the differentiating features down to the nitty-gritty, the UI, the workflows, it’s easy to plot out if they should be unique or just strong table stakes. Whoever does it fastest will win. ” Des: I agree.

Feedback Software 129

Feedback Software Reporting Tools User Testing Differentiation 129

Mixpanel

FEBRUARY 23, 2021

Over the course of our conversations, we were pointed to several measurement frameworks for finding product-market fit, with differences depending on the product category, and industry. Also, you will find the customers that you paid for may not be good quality customers, or that you’re not making something differentiated enough.”

User Testing 130

User Testing Onboarding KPIs Product Research Startups 130

Gainsight

DECEMBER 23, 2019

Of course, you wanna always push your employees as far as you can but you don’t wanna stretch them too thin. But at the end of the day, if you don’t lay out the vision and then break those down to objectives to be accomplished by the team, it’ll be a very difficult challenge to get there. AO: Release type issues.

Customer Experience 52

Customer Experience Onboarding KPIs User Friction Data Visualization 52

Intercom, Inc.

MARCH 29, 2022

Over the course of the event, we explored our vision and beliefs for the future of customer engagement and communications, and heard from Intercom leaders like CEO Karen Peacock, Co-founder and Chief Strategy Officer Des Traynor, and Chief Product Officer Paul Adams, as well as some of our amazing customers. Wayne Stewart: Yes.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Business of Software Conference

OCTOBER 23, 2019

The finance guy wanted to make sure we were investing our investors’ money wisely. But as soon as you start to tip over to 4/5/6 things that you’re asking them to do at the same time you actually get less out of them in the same period of time so if you want to get a lot more done in the course of the year.

Customer Experience 61

Customer Experience User Testing Onboarding KPIs Research Software 61