Intercom, Inc.

AUGUST 17, 2021

Using clever features like outbound messages , banners , product tours , and more, you can provide customers with the help they need before they have to contact your team. It reduces inbound conversation volume without sacrificing customer happiness. Take our 11-minute video course to become a pro at proactive support.

Data Visualization 156

Data Visualization Inbound User Friction Customer Experience 156

Intercom, Inc.

OCTOBER 22, 2019

Sales managers looking to stand out among their peers would do well to focus on four things: prioritizing work that will move the needle, making sure the right people are on their team, thinking about initiatives that will improve the business (not just themselves and their reps), and developing a solid decision-making framework. The lesson?

Weak Development Team 123

Weak Development Team Inbound Outbound Framework 123

Intercom, Inc.

OCTOBER 27, 2021

Last year we announced the Conversational Support Funnel – a powerful framework to help your support team to get ahead of known problems with proactive support , automatically answer simple, repetitive queries with self-serve support , and resolve complex issues with a human touch. Boosted conversation ratings.

Data Visualization 138

Data Visualization Reporting Tools Strategy Inbound 138

Intercom, Inc.

JULY 30, 2018

As an Inbound Sales Development Rep, I face the challenge of not having any control over the leads that get passed to me. If you’re an outbound SDR , you may not know if the phone number you have is going to connect you to the right person or if that person you’re calling is in the market for what you’re selling.

Inbound 157

Inbound Strategy Outbound User Testing 157

Intercom, Inc.

NOVEMBER 20, 2018

The “ Jobs to be Done ” framework is a useful resource to help frame the context from their side of the fence. Choose one, ensuring it can easily connect to any data sources you have (be that lead generation forms, or existing data sets) and also ensure that it can integrate with any outbound marketing tools you may have like MailChimp.

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Userpilot

OCTOBER 25, 2022

This includes inbound activities like defining product vision and product strategy, setting product goals, developing the product roadmap , or planning the product launch. The outbound strategic product management responsibilities include market research, product discovery , and the development of differentiation and positioning strategies.

Product Research 84

Product Research User Testing Customer Feedback Research Software 84

Intercom, Inc.

NOVEMBER 7, 2019

Nico: Of course. So of course we use LinkedIn, we use social selling, we use email, we use calls, etc. But we also use new tools such as Intercom to gather intent from inbound leads, or to gather intent from outbound companies that come back to the website. So of course we are doing corporate cards, basically smart cards.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162