Intercom, Inc.

MARCH 16, 2021

Today, customer expectations are at an all-time high. A proactive customer support approach is the key to regaining control. But this approach not only overwhelms your team, it also means customers frequently have to wait hours or even days to get the help they need. Why proactive support is your first line of defense.

Data Visualization 201

Data Visualization Onboarding KPIs User Friction Outbound 201

Folding Burritos

DECEMBER 7, 2017

As Product Managers, we perfectly understand the need to generate and use customer feedback. This led me to reach out to 14 leading Product Managers and talk with them about how they use customer feedback in their own companies and teams. Feedback is only relevant vs. a goal and user context. Understand where it’s coming from.

User Testing 249

User Testing Customer Feedback Feedback Software Customer Experience 249

Userpilot

DECEMBER 13, 2023

TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. Such a strategy helps the team put themselves in the shoes of the users, better understand their needs and pain points , and make the user experience consistently good at all stages of the user journey.

Research Software 104

Research Software Analytic Tools Feedback Software User Testing 104

Userpilot

NOVEMBER 8, 2023

To create behavioral personas in your own app, start with your existing user personas as a foundation to build from. Once you have defined your main customer segments , the next step is to analyze their path to value. Of course, having the right tooling helps. What is a user behavioral persona?

Data Visualization 105

Data Visualization Analytic Tools Research Software Customer Experience 105

Userpilot

JANUARY 31, 2023

An effective customer activation funnel can be an extremely powerful way to channel new customers through your product and get them to experience value fast. In this article, we’ll explore what customer activation is, how to unlock it within your own product, and the best tactics, techniques, and onboarding tools for the job.

Customer Experience 98

Customer Experience Analytic Tools User Testing Customer Feedback 98

Folding Burritos

DECEMBER 7, 2017

As Product Managers, we perfectly understand the need to generate and use customer feedback. This led me to reach out to 14 leading Product Managers and talk with them about how they use customer feedback in their own companies and teams. Feedback is only relevant vs. a goal and user context. Understand where it’s coming from.

User Testing 170

User Testing Customer Feedback Feedback Software Customer Experience 170

The Product HQ

MAY 10, 2024

More and more products are using more complex forms of technology to provide value to their customers. The Technical Product Management Course offered at Product HQ is a solid choice that helps you master the technical fundamentals of product development. Learning the technical aspects of product management is a tall order.

Research Software 52

Research Software Analytic Tools Customer Experience Product Management 52

Userpilot

JUNE 20, 2023

In Step 4, you seek customer insights and run experiments to assess user interest. Popular validation techniques include online surveys , user interviews and focus groups, and fake door tests. Once you launch the MVP, you can use product usage data and customer feedback to inform further iterations.

User Testing 98

User Testing Product Research Feedback Software Customer Feedback 98

Userpilot

JANUARY 14, 2024

In particular, we look at: What the product manager’s role involves Their main responsibilities Common product management positions Tips on how to advance your PM career Let’s dive in. Many product leaders have a background in development, marketing , sales, customer support , UX design , and data management.

Data Visualization 105

Data Visualization Analytic Tools Research Software Feedback Software 105

Userpilot

JANUARY 9, 2023

As the digital landscape gets increasingly crowded, with more brands fighting for the same customers and target audience, a micromarketing strategy may be just what you need. When done correctly, it drives brand awareness, boosts sales, and customer retention , and, ultimately, stimulates profit growth. So, what is micromarketing?

Research Software 98

Research Software User Testing Strategy Customer Experience 98

Userpilot

NOVEMBER 21, 2023

Product launch checklists help align the efforts of all team members, enhance quality assurance, help mitigate risks, enable the evaluation of the launch, and help you deliver a better customer experience. Brainstorm ideas on how to solve customer problems in an innovative way and validate them. Customer interview template.

Product launches 104

Product launches User Testing Product Research Analytic Tools 104

Userpilot

JULY 22, 2023

TL;DR Land and expand strategies can help you increase LTV, boost retention rates , lower churn rates , and build stronger customer relationships. You need a clear target market, proper positioning, product-market fit, and the right sales process for a land and expand strategy to work. upselling vs cross-selling).

Feedback Software 96

Feedback Software User Testing Strategy Onboarding KPIs 96

The Product HQ

APRIL 20, 2024

This stage requires a high level of empathy from product leaders to identify the challenges that their users face as well as possible, lucrative solutions that work despite the complexities of their customer segment and market. With those prototypes, they then proceed to build the product using the strategy and plan as a guide.

Research Software 52

Research Software Feedback Software Analytic Tools Customer Experience 52

Userpilot

AUGUST 10, 2023

Behavioral targeting and automation is a rapidly evolving space that brings several key benefits: to name a few, you can boost customer engagement, drive loyalty , and increase retention. This helps because it’s a way of directly appealing to customers based on where they’re at in a journey (i.e. Drive customer loyalty.

Analytic Tools 98

Analytic Tools Feedback Software Marketing Product Marketing 98

Product Talk

MARCH 1, 2023

I realize that many product people have never worked in a product trio , don’t have access to customers, aren’t given time to test their ideas, and are working in what Marty Cagan calls “features teams” or “delivery teams.” It keeps us focused and ensures that we create value for the business while meeting customer needs.

Product Research 195

Product Research Data Visualization Customer Feedback Weak Development Team 195

Product Talk

SEPTEMBER 6, 2023

I think there’s a whole bunch of stuff around trends, where we’re now saying, “If we’re going to make good decisions about what to build, let’s include the customer in the process. It’s just, how do we make better decisions about what to build, and include the customer in the process? Lots of that.

Product Research 241

Product Research User Testing ChatGPT Research Software 241

Userpilot

APRIL 12, 2022

The AARRR funnel, also known as the pirate metrics framework, is a set of metrics you can use to track and impact critical user behavior to bring about product-led growth. Businesses all around the world have used this framework to track their growth and to learn what stage of the funnel requires attention. What is AARRR?

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 98

Userpilot

SEPTEMBER 29, 2023

They'll choose the development framework you use, conduct software development activities (i.e. Product design team: Your user-centered design experts will gather early feedback about product concepts and help solve an existing customer problem. Your MVP should tackle your user's main pain points.

User Testing 105

User Testing Feedback Software Research Software Product Research 105

Userpilot

OCTOBER 25, 2022

Product managers conduct primary and secondary market and customer research to find the target market and identify opportunities that existing products don’t satisfy. Market research, differentiation, and positioning are necessary to prepare for the product launch. Measuring user sentiment with NPS surveys is easy.

Product Research 98

Product Research User Testing Customer Feedback Research Software 98

Userpilot

AUGUST 21, 2023

Looking for the right answers can give you a deeper understanding of how well applicants understand the product management role and whether or not they’re the ideal fit for the position. Can you talk to me about how your background has prepared you for this position? Explain your prioritization framework. Leadership.

User Testing 98

User Testing Research Software Feedback Software Product Research 98

Userpilot

JULY 18, 2023

The product manager’s responsibilities include conducting market and customer research using primary and secondary sources like interviews, surveys , or industry publications. When the product is ready, PMs use customer feedback and product analytics to track product performance and inform its future innovation.

Data Visualization 98

Data Visualization Product Research User Testing Onboarding KPIs 98

The Product Coalition

NOVEMBER 9, 2020

We got access to work completed by Andrew Chen & Brian Balfour , took a few courses from the Reforge series and started developing our growth loops. Analysis first- Best ideas come from a good understanding of the business and the customers. Not being too sure what a growth team was, we started anyway.

Development Team Review 101

Development Team Review Weak Development Team Customer Experience Data Visualization 101

Userpilot

NOVEMBER 5, 2022

The build trap is a situation when the team focuses on shipping features that don’t drive value for the customer and for the business. Strategy is a framework that allows teams to make informed and independent decisions. To choose the right options, you need to conduct user research and experiments. Let’s get right into it.

Research Software 98

Research Software Feedback Software Product Research User Testing 98

Userpilot

FEBRUARY 24, 2023

TL;DR Feedback loops consist of actions that involve collecting feedback and acting on it to solve customer pain points and add value to the product. Positive feedback loops confirm you’re doing the right thing while negative feedback loops are a chance to solve issues and improve the user experience.

Product Research 98

Product Research Feedback Loop Feedback Software User Testing 98

The Product Coalition

MARCH 11, 2021

Gousto’s approach to solving customer problems to create massive business value has radically changed in the last two years. We blocked signups, we blocked resubscriptions, and we blocked unsubscribed customers from ordering one-off boxes. I felt incredibly lucky to be at a company that had been positively affected by Covid-19.

Product Research 132

Product Research User Testing Customer Experience Data Visualization 132

Product Talk

MARCH 3, 2021

Customer journey maps, story mapping, impact mapping—there are lots of ways to externalize your thinking. Principle 1: Encourage Teams to Discover Opportunities through Continuous Customer Touch Points. Discovering opportunities through continuous customer touch points is one of the guiding principles of continuous discovery.

Product Research 165

Product Research User Testing User Friction Research Software 165

Userpilot

JUNE 19, 2023

To conduct user flow analysis in your own product, there’s a handy framework to work from. Of course, none of this is possible without the right tool for the job. User journeys are a much broader term, representing a holistic view of the complete customer experience (i.e., What is a user flow analysis?

Data Visualization 98

Data Visualization Analytic Tools User Testing Customer Experience 98

Userpilot

MARCH 8, 2022

The book described the common tendency for organizations to focus on features instead of delivering true value for the users, and discussed: How not to turn into a feature factory. An iterative product framework for identifying and pursuing the right opportunities to create value. Your users will thank you one day.

Technical Advisors 116

Technical Advisors Product Research Analytic Tools User Testing 116

Product Talk

AUGUST 2, 2023

In my book, Continuous Discovery Habits , I define continuous discovery as at a minimum weekly touchpoints with customers by the team that’s building the product where they conduct small research activities in pursuit of a desired product outcome. It’s an opportunity to positively impact our customers.

Product Research 197

Product Research User Testing Research Software Feedback Software 197

UX Studio: Product Management

JULY 29, 2021

Of course, the amount of choices you have depends on the boundaries of your imagination, but let’s break them down into three big categories: working for a big company, working for a startup, and going freelance. Especially as you progress towards more influential positions. Let’s envision your UX career for a moment.

Research Software 110

Research Software User Testing Product Research UX 110

Userpilot

OCTOBER 27, 2022

How can it help product managers build products that drive value for their customers? Iterative development and testing are one of the key principles of Agile software development frameworks. This is the reason why in Agile frameworks like Scrum, software development and testing happen in parallel. What is iterative testing?

User Testing 98

User Testing Product Research Feedback Software Testing 98

PMLesson's Ace the PM Interview

FEBRUARY 7, 2022

Talk to Users & Customers ?? Your First 30, 60, 90 Days as a PM Checklist Common Mistakes Made in Early Days as a PM Talk to Users & Customers: Understand Their Pain Points Abstract by Oleg Shcherba Your first order of business as a new product manager should be talking to customers!

User Testing 52

User Testing Onboarding KPIs User Friction Weak Development Team 52

ProductPlan

SEPTEMBER 10, 2021

As we get more comfortable, we keep doing it to get the same positive outcome. Of course, we build habits in every aspect of our life. You need to trust that you’re staying on course toward that idealized version of yourself. Using too many (or too few) prioritization frameworks. This isn’t the best use of your time.

Weak Development Team 52

Weak Development Team Roadmap Development Framework 52

Userpilot

NOVEMBER 21, 2022

Before the release, the product launch manager is involved in market and customer research. Its objective is to uncover unsolved user problems and solutions that would be worth exploring. After the launch, it’s their job to let users know about the changes through release notes. Market and customer research.

Product launches 98

Product launches Product Research User Testing Research Software 98

The Product Coalition

DECEMBER 21, 2018

The Customer is NOT Always Right A transcript of my talk at SaaS North, Ottawa, 2018 Hi everyone, I’m Hannah Chaplin, the CEO at Receptive. In all the years I’ve been involved in producing software and SaaS products, customer feedback is still a really hot topic and one on which you still see lot of conflicting advice?

User Testing 60

User Testing Feedback Software Customer Feedback Customer Experience 60

Product Talk

APRIL 10, 2019

Before I coached this product team at SEEK , their product manager had already taken my Continuous Interviewing and Rapid Prototyping courses. The team already valued user research and user experience design. It was often up to us to decide our destiny, but we lacked a framework to approach this in a structured manner.

Product Research 137

Product Research User Testing Data Visualization Reporting Tools 137

Roadmunk

OCTOBER 26, 2017

The ebook explores the Burndown framework that Drift’s product team has adopted for product development. Think of Burndown as a more iterative and flexible version of agile that’s heavily influenced by user feedback. So to begin, I’d love to understand a little bit about the Burndown framework. But what is Burndown?

Framework 40

Framework Data Visualization User Testing Reporting Tools 40