article thumbnail

Top 5 Courses for Design Managers

UX Planet

The courses listed below (both free and paid) will help you master essential tools, become a better leader, and get the very best from the UX professionals you work with. You’ll learn How to hire for, position, and empower a UX team effectively. How management of UX professionals directly affects ROI—both positively and negatively.

article thumbnail

Decision time: Our new product decision-making framework

Intercom, Inc.

And it’s the quality of those decisions – and the speed at which you can make them – that will dictate how fast you can bring value to customers and realize positive impact for your business. We’ve recently unveiled a new “product decision framework” at Intercom, which will help us continue to scale along with our ambitions.

Framework 260
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Product Management University Launches The Customer Outcome Framework for Product Management, Product Marketing, Sales and Customer Success

Product Management University

Today, Product Management University announced the availability of its Customer Outcome Framework for B2B. The Customer Outcome Framework The Customer Outcome Framework employs a top-down view of the customer, their highest-priority business outcomes, and the obstacles standing in the way of those outcomes.

Framework 246
article thumbnail

The Ultimate Conversation Design Course Guide

UX Planet

The idea for a course catalog of conversation design courses has been parked in my drafts for the entire year. This was originally supposed to be titled, “The 2023 guide to conversation design courses,” but here we are, mid-December and I only now summoned up the courage to jot down my thoughts on this massively intimidating subject.

article thumbnail

New Feature Validation Framework For Product Managers

Userpilot

Why do product managers need a new feature validation framework? TL;DR Product managers need a new feature validation framework to ensure that they meet user needs or drive organizational goals and avert product failure. Your new feature validation framework should consist of at least 3 techniques. How can you build one?

article thumbnail

F.E².A.R?—?The Four Towers?—?Applying the Framework

The Product Coalition

Applying the Framework 17-mile drive, California?—?Photo I will use a real-world example where the application of this methodology has helped in determining the next course of action. I will use a real-world example where the application of this methodology has helped in determining the next course of action. The Four Towers?—?

Framework 117
article thumbnail

10 Best Customer Success Courses and Training Programs for Customer Success Managers

Userpilot

Whether you’re looking to train your team to engage customers or make a career leap as a customer success manager (CSM), different types of customer success courses and certifications are the closest to the formal education you can get. How to get a job in customer success course, by Practical CSM. Mapping the customer success journey.