Course Inbound Strategy Technical Review 
Intercom, Inc.
JUNE 1, 2021
Over the course of the past year, the customer support landscape has changed for good. And although 69% of respondents say that personalized support experiences are the key to building strong customer relationships, less than half believe that they can deliver those personalized support experiences at scale with their current tech stack.
Intercom, Inc.
DECEMBER 28, 2022
We’ve made it to the end of 2022 – 12 months in which everything changed for the tech industry. After booming for the best part of two decades, a number of factors coincided to transform the SaaS landscape and tech more broadly. As we know, we’re in the middle of a tech industry slowdown. Well that was quite the year.
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Intercom, Inc.
JANUARY 5, 2023
Of course, this doesn’t mean shutting down all your channels, crossing your fingers, and hoping for the best. By determining these costs, you can draw useful insights for strategies to tackle them. ” No inbound chat, no inbound email. Getting rid of friction. We then interviewed the company to find out more details.
The Product Coalition
FEBRUARY 22, 2021
Considering how multifaceted and cross-functional Product roles are, it is incredibly easy for Product Managers to get lost in the flurry of inbound requests. Moreover, if you are a Senior Product Manager, you would have the additional responsibility of reviewing their work. Calendar Audit?—?Split Calendar Audit?—?Split
Gainsight
SEPTEMBER 22, 2023
Technology companies, in particular, adopted these points of differentiation to gain market share. HubSpot shot to fame due largely to its laser focus on inbound marketing. The proliferation of technology and low barriers to entry mean that anyone can start a business. What do they have in common?
ProductPlan
MARCH 17, 2020
How can you take responsibility for the vision and shape the future of your product when you don’t control strategy at the corporate level?”. Developing a Product Strategy. Before we go any further discussing the activities of a strategic product manager, let’s review the key parts of developing and implementing a product strategy.
Intercom, Inc.
MAY 8, 2019
During the course of her time there, she’s seen HubSpot grow from a small, plucky startup into a billion dollar household name. We’ve gone from the enthusiastic disruption of traditional gatekeepers (like newspapers, radio and broadcast television) to falling into line behind less than a handful of new tech giants.
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