Intercom, Inc.
JUNE 1, 2021
Over the course of the past year, the customer support landscape has changed for good. And although 69% of respondents say that personalized support experiences are the key to building strong customer relationships, less than half believe that they can deliver those personalized support experiences at scale with their current tech stack.
Intercom, Inc.
APRIL 7, 2020
” To find out, we surveyed 400 support managers, directors, and executives across both B2B and B2C and affected industries like media, healthcare, and technology. Inbound volume is spiking for half of support teams. We also spoke directly to support leaders to understand how they’ve responded to the effects of COVID-19.
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Intercom, Inc.
DECEMBER 28, 2022
We’ve made it to the end of 2022 – 12 months in which everything changed for the tech industry. After booming for the best part of two decades, a number of factors coincided to transform the SaaS landscape and tech more broadly. As we know, we’re in the middle of a tech industry slowdown. Well that was quite the year.
Product Talk
MAY 15, 2024
In each instance, Ellen found a solution that didn’t require too much time or technical know-how to set up. While Orion had started with a B2C focus, they got a lot of inbound interest in the B2B space. While her results were far from perfect, they’re a great reminder that continuous discovery is a journey. You can submit yours here.
Intercom, Inc.
JANUARY 5, 2023
Of course, this doesn’t mean shutting down all your channels, crossing your fingers, and hoping for the best. “Instead of trying to optimize the contact center experience with all sorts of things, they said, ‘Let’s get rid of an inbound phone number.’ ” No inbound chat, no inbound email.
Gainsight
SEPTEMBER 22, 2023
Technology companies, in particular, adopted these points of differentiation to gain market share. HubSpot shot to fame due largely to its laser focus on inbound marketing. The proliferation of technology and low barriers to entry mean that anyone can start a business. What do they have in common?
The Product Coalition
FEBRUARY 22, 2021
Considering how multifaceted and cross-functional Product roles are, it is incredibly easy for Product Managers to get lost in the flurry of inbound requests. Moreover, if you are a Senior Product Manager, you would have the additional responsibility of reviewing their work. Calendar Audit?—?Split Calendar Audit?—?Split
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