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New Course: Mastering Product Management

Sachin Rekhi

For years now loyal readers have been asking me to package up my learnings on product management into a cohesive course on the subject. So in 2020, I took a survey of all the available product management courses out there. There were plenty of courses introducing product management to those new to the role.

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Digital Transformation Strategies for Enterprises: Key Elements

The Product Coalition

Explore digital transformation strategies for enterprises Have you wondered why digital transformation strategies are a necessity? This comprehensive guide empowers you to harness the power of digital transformation strategies, propelling your business toward a thriving future. What are digital transformation strategies?

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Effective customer engagement is business critical – insights from Harvard Business Review Analytic Services

Intercom, Inc.

New research from Harvard Business Review Analytic Services reveals that businesses of all sizes – from small businesses to enterprises – are realizing the business value of personal, efficient customer engagement. In addition, many don’t have the strategies, talent, and culture needed to succeed. But they’re facing big barriers.

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New Course: Finding Product/Market Fit

Sachin Rekhi

But despite doing this, garnering glowing press reviews, and growing to over 100,000 users, we still ultimately failed to find PMF because we were never able to find a viable business model for our product. With this course, we hope to offer an actionable alternative that increases your odds of finding product/market fit on your next venture.

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The Ultimate Conversation Design Course Guide

UX Planet

The idea for a course catalog of conversation design courses has been parked in my drafts for the entire year. This was originally supposed to be titled, “The 2023 guide to conversation design courses,” but here we are, mid-December and I only now summoned up the courage to jot down my thoughts on this massively intimidating subject.

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How to Provide End User Support Effectively? [+ Strategies & Examples]

Userpilot

Technical support. Any help that involves the technical team. Examples of end-user support strategies include: Interactive walkthroughs. Product tutorials You can make videos, interactive demos, online courses, or detailed guides with imagery to explain your product as a whole. Product tutorials. Self-service support.

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My podcast tech stack, workflows, and lessons—plus a giveaway!

Lenny Rachitsky

Two years in, I’ve learned a ton , and the podcast is consistently a top 10 technology podcast globally , with a 5.0 average star rating across nearly 4,000 reviews. First episode vs. last episode To reinforce this lesson, here are the first episodes from some of your favorite tech podcasts. Clearly not A+ on day one.