Course KPI Outbound 
Intercom, Inc.
NOVEMBER 14, 2018
This KPI is also referred to as Marketing Qualified Leads (MQLs). For our outbound leads – leads generated by our outbound SDRs – we track: Number of accounts contacted: The total number of companies that our outbound SDRs have prospected to. This KPI is also referred to Sales Qualified Leads (SQLs).
Mironov Consulting
FEBRUARY 6, 2020
I’m often asked what KPIs B2B/enterprise product folks should use, or what OKRs they should choose. This is (of course) an unreasonable question, as every product/ business has its own uniqueness. And I entirely reject gross revenue as a company-wide KPI. Yet it’s the first KPI proposed by many exec teams.
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Intercom, Inc.
APRIL 7, 2021
85% of customer service teams now offer proactive help, in the form of things like in-app onboarding , outbound messaging , or notifications. Timely responses and customer happiness are integral to delivering a quality support experience, of course. Chat has passed phone support. Proactive support is on the rise.
Gainsight
DECEMBER 23, 2019
Of course, you wanna always push your employees as far as you can but you don’t wanna stretch them too thin. A million things going on outbound-driven, rapidly changing. Jason: For your customer success [34:27] _, what’s the number one goal or KPI for the company? What’s the uber KPI for the department?
PMLesson's Ace the PM Interview
NOVEMBER 4, 2019
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