Mind the Product

NOVEMBER 30, 2017

A customer can object if their details are being used for direct marketing, or if they have legitimate grounds to object on how their data is being processed. They will have worked with everyone in the organisation – the finance teams, customer support, marketing, tech, and growth. How Will GDPR Affect Your Customers?

Data Visualization 124

Data Visualization Technical Review Reporting Tools Technical Advisors 124

Userpilot

SEPTEMBER 2, 2022

In this article, we’ll look at various customer training tools available on the market. But before then, the features below are a must-have for any customer training software: Contextual in-app guidance. Multimedia content support. Training progress tracking and analytics. Supplemental live training options.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Education 98

Johanna Rothman

SEPTEMBER 28, 2018

The senior manager has P&L (Profit and Loss) responsibility for the entire product line, including Product Management (for this product line), Customer Support, Training, etc. Note that Marketing, Finance, HR, are all part of this product line. And, we had Marketing and Customer Support people close to us.

Weak Development Team 83

Weak Development Team Agile Support Training Finance 83

ProductPlan

APRIL 5, 2022

To make this a home run, you need sales and marketing to come up to bat. Marketing needs to know the value of the new product. The first internal group to train is marketing. Marketing will ultimately craft the actual language for their pitch, but that doesn’t mean you skimp on training.

Product launches 59

Product launches Onboarding KPIs Feedback Software Research Software 59

ProductPlan

APRIL 5, 2022

To make this a home run, you need sales and marketing to come up to bat. Marketing needs to know the value of the new product. The first internal group to train is marketing. Marketing will ultimately craft the actual language for their pitch, but that doesn’t mean you skimp on training.

Product launches 52

Product launches Onboarding KPIs Feedback Software Research Software 52

Gainsight

OCTOBER 31, 2018

And of course, the supposedly causal relationship that’s so accepted it’s almost never discussed: “Our sales target is going up, so obviously we need to hire more reps!”. CSM Is Like Marketing: CSM as a Sales Input. Marketers created a well-defined (though often debated!) The top performing IPOs all have great cultures.”.

User Testing 61

User Testing Customer Experience Product Research Support Training 61

Mironov Consulting

SEPTEMBER 22, 2020

Almost without fail, I find that the “maker” side of software companies (developers, designers, product folks, DevOps, tech writers…) and the “go-to-market” side of software companies (sales, marketing, support, customer success.) The go-to-market organizations really want something to market and sell. Sound Byte.

Technical Advisors 142

Technical Advisors User Testing Weak Development Team Customer Experience 142