Crowdsource Customer Experience Vision 
The Product Coalition
NOVEMBER 10, 2020
Generating labeled training data requires a great deal of time, effort, and investment. With over 20 years of hands-on experience creating custom data for the world’s largest technology companies, Lionbridge AI has built the most intuitive data annotation platform on the market.
Intercom, Inc.
JUNE 20, 2018
As Intercom’s customer base moved upmarket, it became increasingly obvious to us in Sales that what worked well in our product for early-stage startups didn’t for larger companies. But we quickly realized that the job of sales at Intercom is two-fold: to drive revenue for the company and be the voice of our customers.
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Alchemer Mobile
FEBRUARY 2, 2021
They focus all of their time and resources on building a great app. When it comes time to launch, however, they fall into the trap of thinking submitting an app to the app stores is the same as launching an app. Without marketing, even the best apps struggle when it comes to customer acquisition and discovery. It’s marketing.
ProductPlan
NOVEMBER 8, 2022
You created your product to help customers solve a problem and align with your organization’s product vision. Your understanding of the problem may have evolved based on observing customers using your product. It should go without saying that you want to get customer feedback. What is crowdsourcing?
The Product Coalition
JUNE 9, 2023
You may facilitate unanimity through a well-grounded, practical, unambiguous vision statement. Careful about the vision, though. In groups created around a specific mission, vision tends to be tighter and easier to follow. In groups created by accretion, a vision could be great for some teams while irrelevant for others.
Gainsight
MAY 13, 2020
Interestingly, when you are a leader in a particular space, like Gainsight is in Customer Success technology, the right path consists of multiple important pillars, all connected and working together. One, we love our customers and dedicate a large percentage of our roadmap towards helping them achieve more with Gainsight.
Gainsight
SEPTEMBER 19, 2022
For Customer Success (CS) teams, creating and managing alignment is essential at all stages of your CS evolution. At the onset, you need to create organization-wide alignment around what customer success will mean and the impact it should make on your business. . What is a customer success handbook?
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