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Introducing Core 4: The best way to measure and improve your product velocity

Lenny Rachitsky

Laura Tacho is the CTO at DX , has taught over 1,000 tech leaders through her course on developer productivity metrics , and on the side is an executive coach for engineering leaders. The DevEx framework ties developer experience to three key dimensions: cognitive load, feedback loops, and flow.

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Startup Metrics

TechEmpower - Product Management

Proving your Business Model Works - Build, Define, and Review But how do you prove your numbers? Finally, review the numbers with your partners. If you know of more resources on this topic, or want to talk about anything startup or tech related, we’d love to hear from you. Don’t worry about scaling just yet.

Startups 104
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Quality and consistency: Best practices for building a strong, scalable support experience

Intercom, Inc.

Chris Jewitt is a Customer Success Manager at Klaus , the conversation review tool designed to help modern support teams measure and maintain the quality and consistency of their customer conversations. Balancing technology with a personal touch. As he puts it, “I think that technology should be running the show behind the scenes.

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What Do You Really Need: In-House Team, Outsourcing or a Tech Partner?

The Product Coalition

What Outsourcing Really is: Types and Opportunities When we say “outsourcing”, what we often mean is different levels of involvement, commitment, technical expertise, and responsibility. Let’s review the three key types of outsourcing arrangements and what the differences among them mean to you as a customer.

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Lessons from scaling Uber and Opendoor | Brian Tolkin (Head of Product at Opendoor, ex-Uber)

Lenny Rachitsky

Previously, he was one of the early employees at Uber, where he was instrumental in launching and growing UberPool, UberHop, and UberExpress and started one of the first product operations teams in tech. Product teams are great at building tech that provides scalable solutions to well-understood problems.

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25 must-read product management articles

Roadmunk

Author: First Round Review. Author: First Round Review (or at least someone from there…). The best advice we heard at First Round’s CTO unconference. Author: Still unknown, but First Round Review again. As a PM, you’re surrounded by technical people; hell, you might just be a technical PM.

Article 81
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Making an impact through authenticity and curiosity | Ami Vora (CPO at Faire, ex-WhatsApp, FB, IG)

Lenny Rachitsky

When handling high-stakes product reviews with executives (who are so inundated with information that they can't go deep on all of it, aka "dinosaur brain"), focus on distilling complex information into concise, actionable recommendations.