Intercom, Inc.

DECEMBER 20, 2022

Throughout the year, we’ve talked with and learned from industry leaders, experts, and innovators about a multitude of topics: from facing the tech slowdown to the dawn of machine learning, from the trends transforming customer support to using human insight to create memorable experiences. Nadine Mansour: Yeah, exactly.

Technical Review 118

Technical Review Software Review Customer Feedback Data Visualization 118

Intercom, Inc.

FEBRUARY 9, 2021

Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. In particular, the pandemic has brought about an unprecedented shift in our reliance on technology that has had a knock-on effect on how customers relate to, and interact with, companies and brands. With empathy. “I

User Testing 222

User Testing Reporting Tools Customer Feedback Customer Experience 222

The Product Coalition

NOVEMBER 7, 2019

What Outsourcing Really is: Types and Opportunities When we say “outsourcing”, what we often mean is different levels of involvement, commitment, technical expertise, and responsibility. Let’s review the three key types of outsourcing arrangements and what the differences among them mean to you as a customer.

Technical Review 60

Technical Review Feedback Software Fractional CTO Weak Development Team 60

The Product Coalition

FEBRUARY 24, 2021

Today’s rapidly evolving tech landscape favors short feedback loops and requires roadmap flexibility to pivot and solve customers’ most pressing problems as they arise. Still, PMs need to do their due diligence when it comes to evaluating and selecting the right API provider.

Research Software 91

Research Software Feedback Software Technical Review Software Review 91

The Product Guy

FEBRUARY 13, 2020

Challenges due to hypergrowth. Onboarding: A huge number of hirings, from C-Level to PMs and Tech lead Process-oriented, not mission, not goals Purpose lost: make new employees impact the team as soon as possible No feedback-loop with new employees. Regarding continuous delivery: Very technical focus (e.g.

Product Research 188

Product Research Onboarding KPIs Reporting Tools Feedback Software 188

Userpilot

MAY 30, 2024

Collect customer feedback via multiple channels (surveys, user interviews, social media reviews, and so on). Ease of use : The tool should be user-friendly and intuitive , even for those without technical expertise. Customer review on G2. Example of closing the feedback loop and making customers feel valued.

Analytic Tools 81

Analytic Tools Feedback Software Data Visualization Research Software 81

Alchemer Mobile

FEBRUARY 2, 2021

To make your job a little easier, we’ve curated a list of resources to the submission processes of the three most popular app stores: Apple App Store Review Guidelines. ESTABLISH A FEEDBACK LOOP FOR YOUR APP. Most importantly, don’t forget to include in-app feedback software in your tech stack. PLAN A BETA RELEASE.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Johanna Rothman

OCTOBER 2, 2023

” It depends on how your lifecycle manages feedback loops and learning, how collaborative the team is, and how much WIP the team has. Each Lifecycle Manages Feedback Loops Differently Brooks wrote the original version of The Mythical Man-Month in 1975, based on the 1960s IBM 360 project. .”

Product Research 93

Product Research Customer Feedback Feedback Loop Feedback Software 93

Userpilot

JANUARY 20, 2024

Once a hypothesis is proven right, generate solution ideas and prioritize them in terms of impact and technical feasibility. Iterate on the feedback if necessary. Userpilot offers advanced analytics and feedback features. For example, you may consider not only the impact of the solution but also its technical feasibility.

Feedback Software 100

Feedback Software Analytic Tools Research Software User Testing 100

TechEmpower - Product Management

JULY 31, 2023

Proving your Business Model Works - Build, Define, and Review But how do you prove your numbers? Finally, review the numbers with your partners. If you know of more resources on this topic, or want to talk about anything startup or tech related, we’d love to hear from you. Don’t worry about scaling just yet.

Startups 104

Startups Product Research Customer Experience User Testing 104

Johanna Rothman

SEPTEMBER 16, 2022

The problem is that the feedback loops are too long because the WIP (Work in Progress) is too high. Managers pressure both the teams for faster blue feedback loops, and pressure the product people for faster red feedback loops. All to create faster green feedback loops.

Product Research 112

Product Research Feedback Loop Feedback Software Technical Review 112

The Product Coalition

MARCH 2, 2018

The Build-Measure-Learn Feedback Loop is a core tenet of the lean startup methodology, popularized by Eric Ries. Products, solutions, and technologies change over time. The highest scoring unmet need in the results was “determine if alternate route should be taken due to unexpected travel conditions.” No solutions.

Product Research 60

Product Research Feedback Loop Feedback Software User Testing 60

Johanna Rothman

FEBRUARY 27, 2024

That's because they don't have unplanned feedback loops as in the image on the left. That means integrating code review and testing as part of the team's collaboration. That learning helps to reduce the team's feedback loops, and it speeds the product development. Asking for help is just the first step.

Product Research 82

Product Research Software Review Feedback Software Feedback Loop 82

Alchemer Mobile

AUGUST 27, 2020

You don’t need a technical degree to be a strong PM. The product management profession requires varying degrees of technical skill, but it’s not one-size-fits-all and certainly does not require an engineering-based degree. do not interface with developers in a technical way). Go beyond NPS as a core KPI.

User Testing 246

User Testing Product Research Feedback Software Data Visualization 246

Johanna Rothman

OCTOBER 20, 2020

Until we finished work and released increments of value more often, as in the Incremental lifecycles , we couldn't use short feedback loops. Those short feedback loops allow us to use double-loop learning. What do we need to achieve those feedback loops? Some way to review the code and tests.

User Testing 66

User Testing Software Review Agile Product Research 66

Product Talk

AUGUST 4, 2021

During our coaching session, we reviewed their work and iterated on it as needed. This gave me a great feedback loop to measure the efficacy of my content. So I added another feedback loop. A handful of them had been through my coaching program , as I wanted them to give feedback on what I was leaving out.

Product Research 261

Product Research Books User Testing Research Software 261

Alchemer Mobile

AUGUST 24, 2021

But once you have restructured your marketing budget to give your mobile apps their due resources, you need to plan how that budget will be used. It is also important to establish a feedback loop with consumers to monitor and understand the changes in attitudes regarding your app and other competing apps.

Analytic Tools 290

Analytic Tools Feedback Software Marketing Strategy 290

Agile Velocity

APRIL 1, 2024

Frequent iterations and feedback loops ensure that the product evolves in alignment with customer needs. Continuous integration, testing, and review processes are integrated into the development cycle, ensuring high-quality outcomes at every stage. Quality is a cornerstone of Agile practices.

Feedback Software 69

Feedback Software Agile Product Research Customer Satisfaction 69

Split

MARCH 20, 2024

Without dependable deployment processes, teams face greater technical debt, production issues and risk of downtime, and delays in unlocking business value from code. With established release review procedures, code progresses to staging and production only after passing predefined quality checks and acceptance tests.

Release Management 52

Release Management Reporting Tools Analytic Tools Feedback Software 52

Userpilot

AUGUST 29, 2022

Customers are actively sharing their thoughts on social media and review sites, making these places valuable sources of customer feedback. It involves using modern technology, such as artificial intelligence, machine learning, and natural language processing, to understand the emotional undertone behind a body of text.

Feedback Software 78

Feedback Software Customer Experience Customer Feedback Product Research 78

Agile Velocity

SEPTEMBER 12, 2023

Change Management: Managing change, especially at a larger scale, can be complex in a hybrid environment due to the varied pace of adaptation among teams. This dual approach allows organizations to address the technical and human elements of Agile adoption, leading to more successful and sustainable transformations.

Agile 79

Agile Feedback Software Product Research Strategy 79

Alchemer Mobile

JUNE 14, 2022

An article in the Harvard Business Review introduced Net Promoter Score (NPS) surveys to the business world nearly twenty year ago. Over the past two decades, advancement in digital technology and our understanding of customer behavior have changed many aspects of the corporate approach to customer loyalty and emotion. NPS versus NPS+.

Product Research 246

Product Research Feedback Software User Friction Customer Experience 246

Userpilot

MARCH 23, 2023

The key difference is that customer churn measures the number of customers a business lost, whereas revenue churn measures the revenue lost due to customer churn. Include an always-on feedback widget in your knowledge base so customers can report technical issues when they occur. #6: This is called closing the feedback loop.

Feedback Software 87

Feedback Software Research Software User Testing Customer Experience 87

Agile Velocity

MAY 3, 2024

Implement Feedback Loops : Feedback loops are the lifeblood of Agile Transformation. Establish mechanisms for collecting feedback from teams, stakeholders, and customers regularly. Use this feedback to identify bottlenecks, address issues, and refine processes iteratively.

Agile 92

Agile Data Visualization Feedback Software Reporting Tools 92

Modus Create

MAY 12, 2022

Which tech stack do you choose and when? So, we decided to build smaller scopes for each project phase and create a workflow based on short feedback loops. The focus was on an MVP that creates value for our users and the technologies that can support us in delivering the required outcomes. . That’s where Ionic comes in.

Feedback Software 98

Feedback Software Research Software User Testing Product Research 98

Mind the Product

MAY 30, 2019

While it presents slightly more of a challenge than for apps and web pages, APIs and back-end services can also be demo-ed effectively (I have previously used a combination of slide decks and Postman, an API tool, to demo a back-end service to non-technical stakeholders). Demos Help us to Build Better Products.

Demo 166

Demo Feedback Software Technical Review Product Research 166

Userpilot

SEPTEMBER 3, 2022

Feedback analysis helps you understand customers better, remove friction points, improve user experience , and boost loyalty. Common feedback sources are onboarding surveys, user interviews, NPS surveys , CSAT surveys, public reviews, and social media mentions. What is a customer feedback analysis? Public reviews.

Feedback Software 88

Feedback Software Customer Feedback User Testing Data Visualization 88

Split

APRIL 24, 2024

These include infrastructure costs for the physical space needed for additional servers, energy costs for powering and cooling the hardware, training costs for staff members, the cost of connectivity, and downtime costs due to system outages or bugs that can disrupt the testing process.

Feedback Software 59

Feedback Software Software Review User Testing Product Research 59

Userpilot

JANUARY 31, 2022

The different specialization categories: core product manager, growth product manager, technical product manager, platform product manager, and innovation product manager. Technical Product Manager. Technical Product Manager. Are there commonalities in technology that help your company build solutions faster, and.

Research Software 88

Research Software Analytic Tools Feedback Software Product Research 88

Intercom, Inc.

DECEMBER 9, 2022

In a recent episode, our Director of Machine Learning, Fergal Reid , shed some light on the latest breakthroughs in neural network technology. Our technology interfaces are gradually becoming more conversational, and we’re just starting to see the quality of natural language understanding get good enough to unlock them.

ChatGPT 279

ChatGPT Artificial Inteligence Technical Review Feedback Software 279

Johanna Rothman

JULY 22, 2021

In addition, you might need these product strategies too: Product architecture, to shepherd the technical value of a product. As a guideline, I like to review the strategy every 6-12 months. Let's review. See Multiple Short Feedback Loops Support Innovation.) We use a variety of feedback loops. (In

Differentiation 133

Differentiation Product Research Roadmap Strategy 133

Intercom, Inc.

NOVEMBER 24, 2020

Chris Jewitt is a Customer Success Manager at Klaus , the conversation review tool designed to help modern support teams measure and maintain the quality and consistency of their customer conversations. Balancing technology with a personal touch. As he puts it, “I think that technology should be running the show behind the scenes.

Feedback Software 118

Feedback Software Customer Experience User Testing Technical Review 118

Mixpanel

NOVEMBER 15, 2021

Today, we announced a $200M Series C investment from Bain Capital Tech Opportunities, marking a transformative period for us. We’ve arrived at this moment due to the collective vision, effort, and trust of each and every employee, customer, and partner we’ve been lucky enough to have on our team.

Analytic Tools 144

Analytic Tools Data Visualization Customer Experience Product Research 144

Userpilot

JANUARY 10, 2024

Help resolve technical issues : During this implementation, the manager also has to help resolve any bugs, errors, and other issues that may arise. Implement onboarding tools : Onboarding managers need to have the technical expertise to work with onboarding tools. Collecting feedback isn’t enough, though.

Feedback Software 78

Feedback Software Analytic Tools Product Research User Testing 78

Userpilot

JULY 30, 2021

The different types of product managers include the traditional product manager, the product owner, the growth product manager, the technical product manager, and the platform product manager. It’s important for the product manager to create an effective feedback loop for incoming ideas from the organization. Product Manager.

Feedback Software 98

Feedback Software Research Software Reporting Tools Product Research 98

Userpilot

MARCH 31, 2023

Close the feedback loop by letting your customers know what your next step will be. Use simple and clear survey questions that avoid bias To get accurate and reliable user feedback , survey questions should be easy to understand and answer. Avoid using jargon or technical terms that may confuse the survey respondents.

Product Research 81

Product Research Customer Experience User Testing Customer Feedback 81

Valerian Tech

JULY 27, 2023

This iterative feedback loop ensures that the end product meets customer expectations and delivers value. Regular retrospectives and feedback loops provide opportunities to reflect on processes, identify areas for enhancement, and experiment with changes.

Agile 52

Agile Feedback Software Product Research Customer Feedback 52