Intercom, Inc.

JULY 13, 2021

Invision’s Design Team Maturity Report and the book Org Design for Design Orgs also grounded us with visions of what healthy, high-performing teams can do. As we redeveloped our job levels, we consistently sought out feedback from our designers, peer leaders, and cross-functional partners. Invent the future of interaction design.

Product Research 271

Product Research Customer Communications Feedback Software Reporting Tools 271

BrainMates

FEBRUARY 26, 2019

Experienced Product Managers (working on SaaS products) will find this post more useful than Product Marketers.). Having played both roles immensely helps us build a long-term product and business vision. Both have to build the customer’s view of the world. Both roles thrive on customer/industry feedback (explicit and implicit).

Product Marketing 75

Product Marketing Feedback Software User Testing Marketing 75

Alchemer Mobile

FEBRUARY 2, 2021

Unfortunately, “If you build it, they will come” does not hold true when it comes to the mobile app launch. This famous line from Field of Dreams is all too representative of how many app publishers face the ‘inessentiality’ of mobile marketing. They focus all of their time and resources on building a great app. It’s marketing.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Intercom, Inc.

APRIL 6, 2022

For fast-growing and enterprise organizations, the ability to personalize customer communication in a way that’s scalable is business critical. In fact, studies show that not only do customers expect great experiences when interacting with companies, they’re willing to pay more for them. Here are some of their takeaways.

Customer Experience 230

Customer Experience User Testing Customer Feedback Customer Communications 230

Mind the Product

MAY 22, 2017

As product managers, we instinctively know that planning things out in advance is impossible, because our work depends on a constant stream of testing, data and feedback. They want you to know exactly what to take to market, they want customers to know exactly what they’re getting and they don’t want any surprises along the way.

Roadmap 155

Roadmap User Testing Data Visualization Customer Communications 155

Intercom, Inc.

OCTOBER 13, 2020

We are at the start of a revolution in customer communication, powered by machine learning and artificial intelligence. At Intercom, we have taken advantage of these technologies relatively early. Our Custom Bots and Resolution Bot already work for thousands of businesses every day. We can’t just build for the good path.

Artificial Inteligence 281

Artificial Inteligence Customer Communications Research Software Feedback Software 281

Product Talk

JANUARY 31, 2024

Describing the early phase of her discovery journey, Leann says, “Thinking back to where we started, it was in two areas—doing more interviews with our users and focusing on opportunities instead of solutions.” We’ve gotten great feedback on that. People are genuinely happy to help,” says Leann.

Product Research 221

Product Research Reporting Tools Feedback Software Customer Communications 221

ProductPlan

JUNE 1, 2023

But are you solving for actual customer problems? The danger, however, lies in mistaking new functionality for actually adding meaningful value to the customer experience. Feedback from sales and support is the source 26% of the time, and the competition inspires new features for 16% of respondents.

User Testing 93

User Testing User Friction Development Team Review Reporting Tools 93

Intercom, Inc.

AUGUST 26, 2021

A decade ago, a small group of friends — our co-founders Eoghan McCabe , Des Traynor , David Barrett , and Ciaran Lee — realized that the impersonal, transactional way of doing online business just wasn’t cutting it for customers anymore. Karen Peacock: So Intercom is and will be the modern customer communication platform.

Feedback Software 223

Feedback Software Analytic Tools Customer Communications Data Visualization 223

The Product Coalition

AUGUST 8, 2017

Enterprise software is in the middle of a design-led revolution. Software no longer requires you to ‘find’ what you’re looking for as design patterns are reaching higher levels of maturity. Intuitive interfaces have entered our enterprise lives, much more striking in similarity to their consumer app cousins. Everywhere.

Enterprise 60

Enterprise User Testing Research Software Feedback Software 60

Intercom, Inc.

MARCH 29, 2022

We were joined by more than 2,500 customers, partners, and others who wanted to learn more about our product, goals, and the path ahead. Des Traynor laid out the six unique beliefs that guide our vision, mission, and roadmap here at Intercom. We’re fresh from our first virtual global event, New at Intercom. Enjoy this time.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Intercom, Inc.

FEBRUARY 11, 2021

On the other, no customer will sign up for a product if there isn’t a solid foundation on which to innovate on. The most important thing to get teams excited about building basic features is to walk them through the big picture, let them know where their work fits and how it will help the company achieve its vision. Paul: Yeah.

Feedback Software 129

Feedback Software Reporting Tools User Testing Customer Communications 129

Userpilot

MARCH 29, 2021

Intercom is a multi-faceted tool with a lot of features and use cases ranging from user onboarding (product tours), chatbots (engagement), and customer support. Intercom is a swiss-army-penknife type of tool that can be used to solve many different problems. Are you looking for a support tool? Engagement tool?

Data Visualization 64

Data Visualization Reporting Tools Analytic Tools Research Software 64

Gainsight

MAY 18, 2023

Every year at Pulse , we recognize industry leaders who have made significant contributions to the field of Customer Success (CS), driving innovation and transforming the way businesses engage with their customers. They don’t just think about success for a few customers, they set out to accomplish success for all customers.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52