17 SaaS Customer Success Best Practices to Improve Customer Retention
Userpilot
APRIL 22, 2024
Providing educational content to keep users engaged and informed. Encouraging referrals and reviews to expand word-of-mouth. Triggering exit surveys to understand reasons behind churn and improve customer experience. The best customer success tools include Userpilot, ChurnZero, and Gainsight.
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