Intercom, Inc.

NOVEMBER 30, 2021

Customer support is more business-critical than ever. But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. Is your tech stack ready?

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Userpilot

OCTOBER 6, 2022

How comprehensive is your SaaS company’s approach to customer communication? According to research conducted by PWC, one in three consumers would walk away from a brand they love after just one bad customer service experience. Implementing self-service support solutions like resource centers.

Customer Communications 97

Customer Communications Feedback Software Research Software Analytic Tools 97

Userpilot

APRIL 16, 2025

Help center software allows you to juggle feature rollouts, bug fixes, and user onboarding without keeping up with endless tickets. By using in-app support solutions for quicker issue resolution, you can maintain smooth experiences without sacrificing precious hours. What are the different types of help center software?

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Intercom, Inc.

MARCH 28, 2022

While customers were already starting to show a clear preference for digital channels such as messaging , COVID-19 amplified this pressure to connect with customers online or risk not connecting with them at all. Technology capabilities were one of the key factors of business success during the height of the COVID-19 pandemic”.

Reporting Tools 228

Reporting Tools Customer Communications Data Visualization User Testing 228

Userpilot

JULY 29, 2024

Looking for the best customer success management software to power up your product growth strategy, but you are overwhelmed with so many options in the market? TL;DR Customer success software refers to tools that help manage customer experiences and drive customers toward their desired outcomes.

Analytic Tools 105

Analytic Tools Feedback Software Reporting Tools Data Visualization 105

Intercom, Inc.

JUNE 10, 2020

Also known as Product Intuition or Product Instinct or Product Taste, it is the idea that you can use your own judgment to (1) accurately predict what your customers need, want and value, and (2) design and ship the right solution for them. For example, at Intercom we build customer communication software.

Research Software 291

Research Software Weak Development Team Reporting Tools Customer Communications 291

Userpilot

NOVEMBER 8, 2022

Customer engagement technology amplifies manual efforts and helps companies serve users faster. Your customers are already enjoying the benefits of tech-driven engagement from other brands and will naturally expect the same from you. Read on to learn more about using technology to drive customer engagement and retention.

Analytic Tools 98

Analytic Tools Feedback Software Customer Communications Customer Experience 98

Userpilot

MAY 7, 2024

Frustrated trying to design interactive software walkthroughs that drive activation? We handpicked a few of the best SaaS walkthrough examples and explained what made them great. TL;DR A software walkthrough is the process of guiding users through the main features and processes of a software product.

Feedback Software 105

Feedback Software Analytic Tools Reporting Tools Customer Communications 105

Userpilot

MARCH 5, 2025

That’s where customer engagement software comes in. The right platform will equip you with the tools to interact effectively, gather valuable feedback, and build lasting customer relationships. Customization options: Can you tailor the platform to match your brand identity and specific needs?

Analytic Tools 52

Analytic Tools Feedback Software Research Software Reporting Tools 52

Userpilot

FEBRUARY 22, 2024

Customer communication skills are a cornerstone of any business. This guide will go over 10 best practices that will help you improve product engagement , nurture customer relationships, and increase retention rates! Personalize customer communications based on user expectations. Nurturing relationships.

Customer Communications 105

Customer Communications Feedback Software Analytic Tools Customer Experience 105

Userpilot

OCTOBER 21, 2022

Looking for customer relationship management examples to inspire your brand? This article shows you eight examples and lessons to learn from each. Toward the end of the article, we highlighted the types of CRM systems and different CRM tools that might be helpful to you. Personalized customer experiences.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Product Talk

JANUARY 31, 2024

Describing the early phase of her discovery journey, Leann says, “Thinking back to where we started, it was in two areas—doing more interviews with our users and focusing on opportunities instead of solutions.” We started continuous discovery in two areas—doing more interviews with our users and focusing on opportunities instead of solutions.

Product Research 311

Product Research Reporting Tools Feedback Software Customer Communications 311

Intercom, Inc.

JUNE 1, 2021

In a commissioned study by Forrester Consulting on behalf of Intercom undertaken in April 2021, Drive Conversational Experiences for a Future-Ready Customer Support Strategy , we learned that only 37% of support leaders and decision-makers are satisfied with their organization’s current digital channels and solutions.

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

Intercom, Inc.

AUGUST 31, 2021

We’re excited to announce that you can now send transactional messages using Intercom, empowering you to send all your customer messages from one easy-to-use platform. They’re the type of messages your customers need to receive even if they’re unsubscribed from other categories of messages, like promotional ones.

Messaging 218

Messaging User Testing Reporting Tools Feedback Software 218

Intercom, Inc.

JUNE 22, 2022

Customers receive these important notifications with no way to respond or ask questions. That’s why we’ve released Intercom SMS, a true two-way SMS solution that facilitates real conversations between businesses and their customers – building relationships and bringing engagement to the next level.

Reporting Tools 211

Reporting Tools Analytic Tools Research Software Feedback Software 211

Userpilot

APRIL 15, 2024

Left unaddressed, customer communication pain points can cause dissatisfaction and eventual churn. We cover: Types of customer pain points. How to identify customer pain points. Six common customer pain points. Tools that help identify customer pain points: NPS surveys with open-ended questions.

User Friction 105

User Friction Customer Communications Analytic Tools Feedback Software 105

Userpilot

JUNE 24, 2024

Effective customer communication management creates the foundations for building successful customer relationships. But how can you ensure your communication strategies lead to product engagement ? Zendesk : Provides multi-channel support, AI integration, automated workflows, and customer self-service portals.

Customer Communications 59

Customer Communications Analytic Tools Feedback Software Research Software 59

Intercom, Inc.

APRIL 6, 2022

For fast-growing and enterprise organizations, the ability to personalize customer communication in a way that’s scalable is business critical. Tailored, in-context experiences have become table stakes, making the one-size-fits-all approach to customer communication a thing of the past.

Customer Experience 230

Customer Experience User Testing Customer Feedback Customer Communications 230

Intercom, Inc.

SEPTEMBER 9, 2022

In the past five years, we’ve seen neural network technology really take off into its own. In CX, neural networks will likely be used with more traditional machine learning methods to choose actions that provide the best interaction possible with the customer. So, there have been a lot of technological revolutions.

Artificial Inteligence 249

Artificial Inteligence Research Software Analytic Tools Feedback Software 249

Userpilot

MAY 22, 2024

You can access this information through the right customer lifecycle management software. However, it’s not easy to pick a tool among the many suitable options in the market. To help you, we’ve listed the 10 best customer lifecycle management platforms in the market, including key features, user reviews, and pricing.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Reporting Tools 105

The Product Coalition

FEBRUARY 18, 2023

It’s no wonder there are many tools that try to resolve this. But tools alone won’t fix anything and can do the opposite. Putting tools in place could make you feel as if you are making progress in the right direction, but if you just add tools you might be treating the symptoms and not the disease. Here’s why.

Data Visualization 158

Data Visualization Customer Communications Feedback Software User Testing 158

Intercom, Inc.

AUGUST 13, 2020

The rise of review sites, messaging apps, and online forums has flipped the relationship between brands and their customers on its head. Where once brands could control what was said of them, today’s customers are well-placed to talk back and to one another – on any platform. It’s now one of the most cost-effective.

Branding 209

Branding Customer Communications User Testing Data Visualization 209

Userpilot

JULY 19, 2021

The study showed that companies that get customer success right prioritize technologies that improved customer experience. A Customer Engagement Platform (CEP) is an example of a tech solution that can help you achieve a great customer experience. What is a customer engagement platform (CEP)?

Analytic Tools 98

Analytic Tools Research Software Reporting Tools Customer Communications 98

Userpilot

SEPTEMBER 30, 2024

Lastly, combine all this into a detailed profile, highlighting challenges and how your product can address them, like the user persona example below. User persona example. ” Define your unique selling proposition and communicate it with an effective core message How do you make your brand memorable? USP intersection.

Messaging 111

Messaging Research Software User Testing Analytic Tools 111

Userpilot

JULY 29, 2021

Are you looking for customer engagement solutions that can give you an upper hand in creating stronger customer relationships? It can be quite confusing if you don’t know what tactics will improve customer engagement in your product. What is a customer engagement solution? Gamified welcome screen.

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Customer Communications 98

Intercom, Inc.

MAY 18, 2022

They just might need to invest more fully in tools that help them gain actionable data from consumers who opt in to share this information. Unified customer communications platforms, such as Intercom, are key for creating these meaningful engagements for all teams across sales, marketing and support.

Data Visualization 217

Data Visualization Analytic Tools Feedback Software User Testing 217

Userpilot

APRIL 17, 2024

Want to understand what customers think and how they behave in your product ? If so, you need to invest in the right customer insight tools. These tools are perfect for providing valuable customer insights to make product improvements and optimize your customer experience. Read on to learn more.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Reporting Tools 103

Usersnap

AUGUST 31, 2019

We’re glad to see more and more big companies putting customer feedback at high priority, so today we want to share the top 10 customer feedback examples with you to help you get started in your own feedback process. What to take note on these customer feedback examples. And your own!) What do I mean by this?

User Testing 95

User Testing Feedback Software Customer Feedback Data Visualization 95

The Product Coalition

JUNE 26, 2023

Generative AI has the potential to create economic impact within sales, marketing, software engineering & IT, customer operations, and R&D functions across various verticals. If your AI journey has already been successful, then it’s time to harness the power of new tools for an even broader impact. Why Accelerate Now?

Generative AI 146

Generative AI Customer Communications Reporting Tools Technical Review 146

Usersnap

SEPTEMBER 1, 2022

One of the best ways to drive better customer experience than using sentiment analysis tools. Below, we describe what an online sentiment analysis tool is and how businesses can benefit from using them. Tools like this can also help if you struggle to find how to respond to positive reviews effectively.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Research Software 98

Gainsight

JANUARY 8, 2025

When they see email communication capabilities in both your Marketing Automation Platform (MAP) and Customer Success Platform (CSP) , theyre bound to ask, Why do we need both? Its a valid questionbut the answer lies in understanding and reconciling the distinct roles each tool plays in the buyer and customer journey.

Customer Communications 52

Customer Communications Reporting Tools Data Visualization Customer Feedback 52

Alchemer Mobile

SEPTEMBER 3, 2021

This happens when a customer deletes your app or leaves a negative review in the app store. Either way, it’s a negative experience for both the brand and the customer, with no easily solvable solution. The customer can’t reach you in-app. Providing a way for customers to reach you in-app mitigates this risk.

Feedback Software 227

Feedback Software Messaging User Testing Customer Communications 227

Intercom, Inc.

JANUARY 28, 2020

Nowadays, digital solutions like CRMs have made it easier for sales teams to manage their pipelines online but that doesn’t always result in the best experience for the end buyer. . A centralized solution. For us, that solution is Intercom. Personalized support at every stage. Lead generation.

Customer Communications 138

Customer Communications Inbound Customer Experience Outbound 138

Intercom, Inc.

JUNE 7, 2022

Live chat – especially when it’s part of a modern customer communications platform that helps you make the most of every engagement – is a powerful addition to your sales tech stack. Capture customer data that helps you to personalize your sales outreach and improve the customer experience.

Inbound 245

Inbound Customer Communications Research Software Data Visualization 245

Alchemer Mobile

FEBRUARY 2, 2021

Landing pages can be set up with no cost or hassle with a tool like Squarespace or Wix. Once your landing page is live, you can start collecting leads, offer a preview of your app press and early adopters, and integrate with an analytics or A/B testing tool to test variations of your messaging strategy. Register your domain (e.g.,

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Userpilot

AUGUST 14, 2024

Value-Driven Features : Focuses on delivering features that provide clear, actionable solutions to users. In short, this product-led growth approach ensures that every design decision adds value and ease of use for customers. Canva is a good example, displaying content in a user-friendly manner with simple navigation.

User Testing 105

User Testing Product Research Customer Experience Onboarding KPIs 105

Indicative

JANUARY 13, 2021

The Customer Data Platform market is no exception. That growth represents thousands of companies making investments in customer data and all the opportunities it can open, all the decisions it can drive, and more. Below, we cover everything you need to know about CDP platforms, including: What a CDP is. What Is Not a CDP?

Analytic Tools 80

Analytic Tools Research Software Customer Communications Data Visualization 80