Userpilot

SEPTEMBER 18, 2021

Hiring teams look for five key skills during the product marketing interview: communication, collaboration, analytics, and research skills, project management, and prioritization. Focus your answer on: This is your opportunity to demonstrate your ability to communicate effectively. Once you know that, identify actionable solutions.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Research Software Product Marketing 52

Gainsight

FEBRUARY 12, 2019

Over the past few years, we’ve started to see thought leadership on the unique relationship between Product Management and Customer Success. Most recently, it culminated with Gainsight’s rollout of the PX Product Experience Platform. Every user has to go through it to get access to your platform.

Research Software 45

Research Software User Testing Customer Experience Reporting Tools 45

ProductPlan

MARCH 17, 2020

You must elevate these business-critical strategic components of your product leadership role into your schedule on a regular–even daily–basis. In essence, it should not become a feature set, a list of requests or demands from various constituents, or merely a project timeline with details about resources and budgets.

Outbound 74

Outbound Product Management Product Manager Inbound 74

Userpilot

SEPTEMBER 18, 2021

Hiring teams look for five key skills during the product marketing interview: communication, collaboration, analytics, and research skills, project management, and prioritization. Focus your answer on: This is your opportunity to demonstrate your ability to communicate effectively. Once you know that, identify actionable solutions.

Onboarding KPIs 40

Onboarding KPIs Analytic Tools Research Software Product Marketing 40

Intercom, Inc.

MAY 18, 2022

They just might need to invest more fully in tools that help them gain actionable data from consumers who opt in to share this information. Unified customer communications platforms, such as Intercom, are key for creating these meaningful engagements for all teams across sales, marketing and support.

Data Visualization 217

Data Visualization Analytic Tools Feedback Software User Testing 217

Business of Software Conference

FEBRUARY 16, 2021

It’s Mark Littlewood, from Business of Software. attendee from Businesses of Software Conference, both US, Europe and online. And I was a software developer before. So, I had been building all my own software to run these ad networks. And then in 2010, we got our first customer. Transcript. 2:43 Mark: Yeah.

Feedback Software 59

Feedback Software Weak Development Team Customer Communications Customer Experience 59

Intercom, Inc.

NOVEMBER 12, 2018

Depending on the industry, these services can range from call centers to ticket-based helpdesks, from self-serve knowledge bases to increasingly personal types of customer support using tools such as Intercom. Customer support should be personal. Should you utilize modern communication trends such as emojis and gifs?

Feedback Software 245

Feedback Software User Testing Customer Communications Customer Experience 245

Intercom, Inc.

JULY 16, 2019

Almost every software company today has some kind of incident response process to help them navigate major service outages. Communication : When needed, communication with customers, support, sales and leadership can occur. This can be done by the Customer Support team or through informal channels.

Technical Review 215

Technical Review Software Review Document Engineering 215