Product Talk

JANUARY 17, 2024

Kranthi recently shared a story in the Continuous Discovery Habits community about how continuous discovery , specifically customer interviews , has helped him break away from some of his previous approaches to building a company and focus more on what customers and prospective customers care about most.

Customer Experience 318

Customer Experience User Friction User Testing Customer Feedback 318

The Product Guy

MAY 7, 2020

Hence it is critical that one is aware of the best practises of the role and develops his own philosophy which results into maximum positive leverage for the organization. As I strive towards becoming a product leader, I wanted to understand the best practises in product management and in the process develop my own product philosophy. .

Technical Review 398

Technical Review Product Management Product Manager Onboarding KPIs 398

Reveal

FEBRUARY 20, 2025

Reveal Embedded Analytics We know how difficult it is to create dashboards, especially for web applications. Thats what dashboards are for. They track everything from user behavior to system performance. In fact, Angular dashboards can provide key insights that will eventually allow data-driven decision-making at your company.

Embedded Analytics 59

Embedded Analytics Data Visualization Dashboard Analytic Tools 59

Roman Pichler

MARCH 9, 2021

The Scrum Guide released in November 2020 states that “the product goal describes a future state of the product … [It] is the long-term objective for the Scrum team.” The product owner is accountable for “developing and explicitly communicating the product goal.” The entire Scrum team is “focused on one … product goal” at a time.

Product Goals 400

Product Goals Weak Development Team User Testing Vision 400

Userpilot

FEBRUARY 25, 2025

A high bounce rate might seem like lost interest, but what if users left because they couldnt find what they needed? Thats why you need user session analysis. Beyond the numbers: Understand why context matters Raw user behavioral data can be misleading without context. Tools can track every click and interaction.

Data Visualization 88

Data Visualization User Testing Customer Feedback Customer Experience 88

Intercom, Inc.

JUNE 1, 2021

Over the course of the past year, the customer support landscape has changed for good. As brick-and-mortar businesses closed worldwide, companies and customers alike had to pivot to digital-first ways of doing business. According to recent research, however, many teams aren’t sufficiently equipped to meet these new challenges.

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

The Product Coalition

DECEMBER 23, 2021

“If you think good design is expensive, you should look at the cost of bad design,” Ralf Speth, a former Jaguar Land Rover CEO. The study by the Design Management Institute analyzed the performance of design-led organizations that place influential design decisions at the top as compared to the Standard & Poor’s index over 10 years.

Weak Development Team 187

Weak Development Team UX User Testing Technical Review 187

Userpilot

MAY 30, 2025

One look at your mobile app analytics dashboard, and you just want to shut your eyes and scream in frustration. You aim to extract meaningful insights to improve app performance and user engagement. Ive also included the key metrics I track and recommend for every product team. Will this metric help me identify a problem?

Onboarding KPIs 87

Onboarding KPIs Feedback Software Analytic Tools Research Software 87

Folding Burritos

FEBRUARY 22, 2016

However, just saying No doesn’t necessarily change the fact that stakeholders will keep asking for features all the time. This is a long piece, so take your time or save it for later.). You want the stakeholders’ input, but you need it to be (and need them to think) in terms of problems for you and your team to solve.

Analytic Tools 322

Analytic Tools Reporting Tools Data Visualization User Testing 322

Userpilot

APRIL 22, 2024

A customer sentiment dashboard is a great way to visualize customer feedback and see what users love (or hate) about your product. TL;DR A sentiment analysis dashboard typically integrates information from multiple data sources, such as social media posts, customer reviews, survey responses , and customer service chats.

Data Visualization 100

Data Visualization Dashboard Customer Feedback User Testing 100

The Product Guy

DECEMBER 7, 2017

No, this is not a bad joke. You spend months in discovery carefully understanding the customer, the business needs, the software requirements and how to execute it all. Once you discover what the root problem is, you lead a team to making the solution a reality. As a product manager you prep, plan and execute.

Research Software 317

Research Software Roadmap Product Research Weak Development Team 317

Userpilot

AUGUST 17, 2024

It allows gyms, yoga studios, spas, outdoor centers, and personal trainers to streamline day-to-day operations: admin, finance, and customer care. Additionally, their in-house help center was difficult to maintain, and users had no easy way to report issues from within the product. Why did Zoezi decide to give Userpilot a shot?

Data Visualization 105

Data Visualization Customer Feedback Customer Experience Analytic Tools 105

UserVoice

JULY 28, 2017

Product management intuition is still a great thing to develop, but statistics and analytics will help you hone your product sense and justify your decisions to stakeholders. The right product metrics give us a read on the health of our product, help us identify strengths and weaknesses, track improvement over time, diagnose problems, etc.

Data Visualization 252

Data Visualization User Testing Customer Experience Reporting Tools 252

Userpilot

MARCH 23, 2025

The competition for customer attention in app stores is intense , to say the least. million apps on Google Play for Android users to choose from and 2 million on the Apple App Store for iOS users, user engagement is being pulled in a million directions (literally). Try to understand what the in-app user journey is like.

Onboarding KPIs 57

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 57

Alchemer Mobile

FEBRUARY 2, 2021

They focus all of their time and resources on building a great app. When it comes time to launch, however, they fall into the trap of thinking submitting an app to the app stores is the same as launching an app. According to an InMobi survey , the number one challenge facing app developers today isn’t design or development.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Userpilot

MAY 18, 2023

UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. TL;DR The user experience (UX) is the sum of a user's thoughts, impressions, and feelings as they interact with specific aspects of your product.

Customer Experience 98

Customer Experience User Testing Analytic Tools Feedback Software 98

Userpilot

FEBRUARY 28, 2023

Wondering how an NPS dashboard can help you track customer loyalty? While Net Promoter Score (NPS) measures customer satisfaction and loyalty, NPS surveys give you valuable customer feedback that you can analyze to gauge user sentiment about your product. This is where the NPS dashboard comes in.

Data Visualization 98

Data Visualization Dashboard Customer Feedback User Testing 98

Mind the Product

FEBRUARY 20, 2020

Consider this article a requirements document: it’s structured into several user stories from the perspective of a hiring manager, for a product manager role. Ultimately, your resume should itself signal that you have the skills required to be a successful product manager on any team. If you’re. Storytelling.

Data Visualization 214

Data Visualization Weak Development Team User Testing Product Research 214

Product Talk

SEPTEMBER 4, 2024

. – Tweet This The product team at Botify knows this all too well. While Chief Product Officer Christophe Frenet initially guided this transition, many members of the team stepped in to facilitate this process. However, Claire adds it wasn’t all bad. But there wasn’t a well-defined product philosophy at Botify at this time.

Product Research 263

Product Research Onboarding KPIs CTO Coach Research Software 263

The Product Coalition

OCTOBER 5, 2020

To unburden their teams, companies like Facebook, Google, and others have turned to product operations, whose job is to help product teams achieve better outcomes. At its core, product operations enables product teams to achieve better outcomes. But fixing broken experiences is important. Key Tasks User issues reports.

Embedded Analytics 178

Embedded Analytics Data Visualization Reporting Tools Weak Development Team 178

Intercom, Inc.

SEPTEMBER 10, 2020

It’s an approach that’s served him well along the road to building the HubSpot sales team, where he was CRO for nine years. That experience led to his bestselling book, The Sales Acceleration Formula. This has created large amounts of data for running teams. . How to spot the leading indicators for customer renewal.

Onboarding KPIs 226

Onboarding KPIs Customer Experience User Testing Weak Development Team 226

Product Innovation Educators

AUGUST 14, 2023

I founded Prodify so my team and I can help companies by sharing knowledge from our previous experiences. It’s not because they’re bad at what they do. What’s the customer value that you’re going to deliver? It’s because it’s just really hard to get right. [9:24]

Technical Review 268

Technical Review User Testing Weak Development Team Vision 268

UserVoice

JULY 28, 2017

What it is: Asana is a versatile task management solution that allows you to manage both personal and team projects. From your dashboard, you’ll be able to see your own tasks and organize them however you’d prefer. There’s also lots of project management templates out there for Google Docs that you could experiment with.

Research Software 215

Research Software Feedback Software Weak Development Team User Testing 215

Intercom, Inc.

JANUARY 31, 2019

As part of the process, we’ve spent a lot of time reviewing who we should be selling to these days, and how we should be selling to these customers. And as the organization grows, the work involved to get teams aligned on who you’re selling to and how you’re selling is not something to be taken for granted either.

Customer Experience 165

Customer Experience Customer Feedback User Testing Weak Development Team 165

Userpilot

MAY 29, 2025

Poor mobile UX design leads to high bounce rates, abandoned carts , and negative app reviews. How do you turn that around and deliver mobile experiences that keep users returning to your platform ? A step-by-step walkthrough of the mobile user experience design process. This article will provide an in-depth guide.

Data Visualization 85

Data Visualization Analytic Tools Feedback Software Research Software 85

Userpilot

MAY 17, 2025

In fact, 52% of users have abandoned a mobile app due to poor localization , and over 60% of B2B buyers say theyll choose a localized product over a more expensive one in a foreign language. The idea of localization is to create a homogeneous experience that cuts across cultures, and word-for-word translations dont do justice to that.

Analytic Tools 65

Analytic Tools Feedback Software Research Software Data Visualization 65

Userpilot

MARCH 30, 2025

Things seem great initially, but soon enough, you see your analytics dashboard showing a constant decline. Many product teams know this feeling: mobile user retention is dropping, even after big updates and splashy feature releases. Why is your mobile app user retention declining? How do you calculate user retention?

Analytic Tools 52

Analytic Tools Feedback Software Customer Experience User Testing 52

Intercom, Inc.

MAY 3, 2018

How can we help our users complete their job-to-be-done cheaper, faster or easier? Not to mention changes to workflows affecting an increasingly large amount of users. I hosted Rohini on our podcast to talk about everything from prioritization and product roadmaps to the nitty-gritty techniques for parsing customer feedback.

User Testing 195

User Testing Customer Feedback Customer Experience Data Visualization 195

Userpilot

MARCH 25, 2024

What will you give to reduce customer attrition rate and drive business growth? While acquiring new customers is important, it’s more expensive than customer retention. TL;DR Customer attrition or customer churn is the loss of a customer(s) by a business. Reduce churn with proactive customer service.

User Testing 104

User Testing Customer Experience Customer Feedback Data Visualization 104

Userpilot

DECEMBER 6, 2022

Although customer relationship management shares the same principle of centralization, it focuses on nurturing leads and efficient customer management rather than resource management. Asana – a project management tool that helps you cut tasks into smaller sizes, assign them to relevant teams and individuals, and track progress.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Customer Experience 98

Arkenea

APRIL 10, 2025

In a fastmoving digital economy, many organizations leverage outsourced software product development to accelerate innovation, control costs, and tap into global expertise. Rather than building and maintaining a large inhouse team, businesses partner with specialized vendors to handle design, development, testing, and deployment.

Analytic Tools 52

Analytic Tools Research Software Reporting Tools Software Review 52

Userpilot

AUGUST 30, 2024

The solution might lie in your ability to create a comprehensive user experience map. A well-crafted user experience map can be your secret weapon for understanding customers, identifying pain points, and boosting product engagement. You can do this by conducting user interviews and surveys. Let’s begin!

Data Visualization 104

Data Visualization Customer Experience User Experience Analytic Tools 104

Userpilot

APRIL 18, 2023

What are the right questions to ask your customers to understand user sentiment ? It’s crucial to listen to the voice of the customer and let their feedback guide your company’s growth and sustainability. And to do that, you must ask the right customer satisfaction survey questions. Likert scale questions 2.

Customer Feedback 98

Customer Feedback User Testing Customer Satisfaction Customer Experience 98

Userpilot

AUGUST 30, 2024

Customer insights enable SaaS teams to understand them better and build products that satisfy their genuine needs. From the article, you’ll learn about different kinds of customer insights (from product analytics and only) and the benefits of gathering them. Let’s dive right in! Book the demo to find out how!

Data Visualization 105

Data Visualization Customer Feedback User Testing Analytic Tools 105

Userpilot

JULY 29, 2024

Looking for the best customer success management software to power up your product growth strategy, but you are overwhelmed with so many options in the market? TL;DR Customer success software refers to tools that help manage customer experiences and drive customers toward their desired outcomes.

Analytic Tools 105

Analytic Tools Feedback Software Reporting Tools Data Visualization 105

Userpilot

JULY 14, 2024

Are you overwhelmed by the sheer volume of customer data and unsure how to analyze it effectively? Customer segmentation analysis allows you to break down your users into distinct groups and gain valuable insights into them. – Needs-based — what your users are looking to solve with your product.

Data Visualization 109

Data Visualization Analytic Tools Reporting Tools Research Software 109

UX Planet

FEBRUARY 5, 2025

Conversely, if the user experience heavily relies on a graphic user interface, the larger the gap for the product designer toaddress. Often, the differences between these approaches are difficult to prove until they are implemented, delivered to customers, and their real-world usage is observed.

Technical Advisors 80

Technical Advisors Analytic Tools Feedback Software Reporting Tools 80