The Product Guy

AUGUST 1, 2019

This was a team plagued by poor lead time for feature development and unrealistic expectations, set in part by the inability of the team to provide realistic delivery estimates for features. Without scope discussions, user stories could often run across multiple days making it hard to determine expected delivery. THE EXPERIMENTS.

Weak Development Team 373

Weak Development Team Software Review Technical Review Onboarding KPIs 373

Lenny Rachitsky

FEBRUARY 25, 2025

Basic definitions Strategy has benefited from several excellent foundational frameworks over the years, from Michael Porter’s work to Good Strategy Bad Strategy , Playing to Win , and The Art of War , to name a few. Let’s establish some basic definitions before diving into the details of Strategy Blocks: 1.

Strategy 122

Strategy Technical Review Product Strategy Product Research 122

Roman Pichler

NOVEMBER 2, 2021

A development team does a good job if the following three conditions are fulfilled: First, the group reliably meets the agreed sprint goals and delivers product increments that offer a great user experience and exhibit the desired software quality. At the same time, you are not the boss, and you cannot tell the team members what to do.

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Weak Development Team Development Software Review Technical Review 377

Intercom, Inc.

FEBRUARY 18, 2020

It was almost a year ago when our Customer Success team came up against an issue that all growing teams face: knowledge sharing. Our de-facto ways of working made it difficult for us to learn from one another, especially when it came to socializing best practices for talking to our customers. million a year in lost productivity.

Technical Review 224

Technical Review User Testing Customer Experience Customer Feedback 224

Alchemer Mobile

NOVEMBER 23, 2021

Whether you’re new to the product management field or a seasoned professional, it’s always valuable to learn from your peers’ lived experiences. We recently sat down with four product experts and asked them about their experiences in this field. What have been your favorite ways to connect and get feedback from your customers?

Technical Review 245

Technical Review Feedback Software Product Management Product Manager 245

Intercom, Inc.

APRIL 22, 2021

That question has been on Will Larson ‘s mind for a long time. For those who don’t know him, Will has over 10 years of experience in the likes of Yahoo, Digg, Uber, and Stripe, and he’s currently the CTO of Calm , the mindfulness app that helps millions of people to lower their stress levels and sleep better. Brian: Great.

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

Userpilot

APRIL 16, 2025

Your customer information lives in Salesforce, while your support tickets are in Zendesk, your product usage data in Mixpanel, and your marketing campaigns in HubSpot. Data fragmentation prevents you from delivering the cohesive, personalized experiences your customers expect. But that view only reflects web users.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Roman Pichler

FEBRUARY 11, 2020

Different people have suggested different definitions for the term software platform. If the teams developing the different apps all created their own user-interface layers, there would be considerable code duplication, added development costs, and increased development time. Be Clear on What a Software Platform Is.

Feedback Software 290

Feedback Software Software Review Technical Review Customer Experience 290

Intercom, Inc.

FEBRUARY 3, 2022

And further along the line, customer support started being treated as a cost center – a necessary, but non-profitable part of a business. Today, more and more businesses are realizing the true bottom-line impact of creating great customer experiences. In fact, he says the customer experience has never mattered more.

Customer Experience 223

Customer Experience User Testing Product Research Research Software 223

Userpilot

DECEMBER 18, 2024

Without effective UX analytics that goes beyond collecting data, you’re losing valuable customers. Unfortunately, the research backs this up, with a staggering 90% of users reporting that they stopped using an app due to poor performance. Basically, anything that ruins the user experience.

Data Visualization 105

Data Visualization Analytic Tools Research Software User Testing 105

Roman Pichler

MAY 13, 2024

Listen to the audio version of this article: [link] Product Strategy and Change Strategy means different things to different people, so let me briefly share my definition. It achieves this by stating the product’s target users and customers, the value proposition, the business goals it should meet, and its standout features.

Customer Experience 309

Customer Experience Product Research Technical Review Data Visualization 309

The Product Guy

JUNE 25, 2018

This article highlights a few ways to increase clarity and provide better role definition between a manager and a direct report as it pertains to daily situations involving escalations, blockers, and air cover. Definitions : First let’s go through some quick definitions to make sure we’re speaking the same language.

Product Management 300

Product Management Product Manager Reporting Tools Technical Review 300

The Product Coalition

NOVEMBER 2, 2021

A Technical Exercise In this post, I’ll offer my idea of the sort of technical abilities expected from a product manager. But is a surprisingly small amount of materials about the technical aspect of PM work. The Product Interview?—?A This can be highly useful for hiring managers, as well as for PMs planning their roadmap.

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Technical Review Analytic Tools Software Review User Testing 175

Product Talk

APRIL 16, 2025

To deliver high-quality online courses we were patching together several different tools to create a good student experience. Some of these challenges were due to me being a beginner. I tried to write it for non-technical folks, so that anyone in an organization can advocate for more discovery for API teams. I was new to OAuth.

Feedback Software 165

Feedback Software Product Research Customer Experience User Testing 165

Lenny Rachitsky

MAY 20, 2025

After stepping down a few weeks ago, he’s spending his newfound time crystallizing his most important leadership lessons learned over the past decade. Over time, while the conversation stayed the same, my advice changed significantly. But there is a reason for it, born of hard-won experience.

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Weak Development Team Data Visualization Technical Review Reporting Tools 117

Product Talk

JUNE 19, 2024

But when we use generative AI to replace customer interviews , to generate opportunity solution trees , or to do our thinking for us, we fundamentally misunderstand the purpose of discovery. Tweet This So I want to take some time to review why we do discovery. . My advice in this article may not stand the test of time.

Generative AI 334

Generative AI Product Research Feedback Software Analytic Tools 334

Alchemer Mobile

FEBRUARY 17, 2021

When brands listen to and act on the voice of the customer (often referred to as simply “VoC”), it can completely revolutionize the way their business operates. Definition of the Voice of the Customer (VoC). The voice of the customer includes answers to questions like: What do your customers like? Prevent Churn.

Data Visualization 264

Data Visualization Customer Feedback Customer Experience User Testing 264

Intercom, Inc.

AUGUST 21, 2019

Some 84% of people trust online reviews as much as a personal recommendations, reason enough why every business should be concerned with who reviews their product and what they have to say about it. What do we mean by the term “review sites”? Not all review sites are made equal. Peer review sites.

Software Review 172

Software Review Technical Review Reporting Tools Research Software 172

Roman Pichler

SEPTEMBER 11, 2023

I view it as an entity that creates tangible value for users and possibly customers as well as the business. Once you’ve identified and selected a specific product, you can take the next step and determine the people who are required to create or progress it and generate the desired user and business benefits.

Reporting Tools 388

Reporting Tools User Testing Customer Experience Product Research 388

The Product Coalition

DECEMBER 29, 2022

Food tech is transforming the food industry by using cutting-edge technology to manage production, distribution, and consumption. When discussing food, technology is not the first thing that comes to our minds. Nevertheless, technology has altered every aspect of our life. Explore the article below for more.

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Technical Review Data Visualization Software Review User Testing 158

Intercom, Inc.

OCTOBER 12, 2021

As a support leader, you already know how important it is to take care of your customers – but it’s just as important to take care of your support team. Here’s why human support is so crucial for any customer-centric organization, and how it can have a significant impact on your team, your business, and your customers.

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Weak Development Team Customer Experience User Testing Customer Feedback 223

UX Planet

DECEMBER 6, 2024

If there is one thing thats altering the way we create user experience (UX) designs and conduct research in 2024, it is definitely artificial intelligence (AI). From new UX-related technologies and automation to personalization. Its time to find out how you can improve UX without compromising the humanelement.

Feedback Software 89

Feedback Software Research Software Analytic Tools Data Visualization 89

Intercom, Inc.

APRIL 8, 2020

This is a time of great uncertainty, with everyone suddenly having to adjust to social distancing restrictions and widespread industry upheaval. Our customers are relying on Intercom more than ever, and often in a host of new and unforeseen ways. A time for the tried and tested. What information do we need to figure this out?

Software Review 224

Software Review Customer Experience Systems Review Engineering 224

Userpilot

MAY 30, 2025

They track 47 different key performance indicators (KPIs) in their mobile analytics platform , spend hours debating dashboard numbers, yet can’t predict which users will churn next week The problem here isn’t a lack of data. Analytics forwards starts with understanding user psychology. User journey map on Userpilot.

Analytic Tools 104

Analytic Tools Data Visualization Feedback Software Product Research 104

Melissa Perri

JULY 23, 2024

I review strategies and roadmaps. At the end of this review, I do a Product Leadership workshop with C-Suite and Product leaders, where I show them what good looks like, and they have a chance to reflect on where they are. Other Times, it's due to a lack of skill set in product leaders. Lots of data goes into pinpointing.

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Weak Development Team Product Research Research Software Feedback Software 250

Mind the Product

AUGUST 5, 2020

The post Service Design and Product – Andy Budd on The Product Experience appeared first on Mind the Product. A founder of Clearleft, a member of Adobe’s Design Circle, and a prolific Twitter user, he has some definite opinions on the matter. Creating a better customer experience. Twitter user?

Customer Experience 189

Customer Experience Product Research User Testing Feedback Software 189

Lenny Rachitsky

JANUARY 14, 2025

Laura and her team spend every working hour researching, designing, and experimenting with ways to measure and improve team velocity (while avoiding burnout). Laura Tacho is the CTO at DX , has taught over 1,000 tech leaders through her course on developer productivity metrics , and on the side is an executive coach for engineering leaders.

Product Research 132

Product Research Research Software Data Visualization Reporting Tools 132

Roman Pichler

APRIL 5, 2022

Contrast this with a sprint review meeting , which might help you determine if users can easily sign up for the product. But for sprint review meetings , you may also want to invite (selected) users and customers to collect their feedback. 2 Involve the Right People. 3 Have the Right Input Available.

Product Management 317

Product Management Weak Development Team Product Manager User Testing 317

UX Planet

MARCH 9, 2025

No matter how good your original product is, you will likely decide to redesign it at some point in time. It recommended to focus on two important points: Purpose: Clearly state the purpose of the redesignwhy the business should invest time and money in it and what it will help the business achieve. UX audit checklist prepared by Maze.

Product Research 115

Product Research Research Software Feedback Software User Testing 115

Alchemer Mobile

NOVEMBER 9, 2022

I don’t have enough time in my day. If you feel like you have too much to do, it might be time to restructure your to-do lists in order to adjust the priorities of your responsibilities. Not enough time in the day. LifeHacker has endless tips and practices to experiment with. My team is too small. We hear ya.

User Testing 246

User Testing Feedback Software Technical Review Product Management 246

Product Talk

FEBRUARY 2, 2022

Engineers will hear different insights during your customer interviews. This is because they have a depth of knowledge of what’s possible technically. But this only works when it’s coupled with a depth of knowledge of the customer’s context. We so easily fall back to asking them to just deliver what we asked for.”. Tweet This.

Product Research 305

Product Research User Testing Engineering Testing 305

Intercom, Inc.

MAY 22, 2019

If you wanted to know your customers’ gripes and praises in the past, you had to assemble a series of questions anticipating their possible answer. It’s all part of a customer-centric philosophy that emphasizes empathy and self-awareness over a staid corporate vision. Short on time? But there’s a better way now.

Feedback Software 199

Feedback Software User Testing Analytic Tools Research Software 199

Johanna Rothman

NOVEMBER 16, 2020

One of my reviewers for the Modern Management Made Easy books asked a fascinating question: I've never seen this many women in management or in senior leadership positions. Do these stories reflect your experience? Yes, the stories reflect my experience. The idea of a code review or a design review?

Technical Review 122

Technical Review Research Software Software Review Systems Review 122

Product Management Lessons from the Trenches

DECEMBER 17, 2018

your users want to just tell your app what they want and have your app deliver on the request. And since switching costs are near-zero, if your app doesn’t make it easy for them to get what they want, your users will leave you for another one. and derive enough structure for a machine to know what to do with.

Technical Review 30

Technical Review Feedback Software User Testing Artificial Inteligence 30

The Product Coalition

APRIL 20, 2023

In the next five years, around 48% are interested in employing AR and other metaverse technology to shop. In addition, 38% of marketers reported employing augmented reality to engage customers online and in-store. Is it time to embrace augmented reality applications for your business’s commerce strategy? Check it out.

Technical Review 148

Technical Review Reporting Tools Vision Software Review 148

UX Planet

JANUARY 22, 2025

Problem Brief Over a span of 4 weeks, we tested Civians platform and created design solutions to improve the overall user experience of the dashboard. Drafting an interview protocol While drafting our script, we created a scenario for users where in they had to perform and answer a mix of tasks and questions.

Data Visualization 98

Data Visualization Research Software Feedback Software Reporting Tools 98

Alchemer Mobile

JULY 30, 2019

Twice a month, Apptentive sends out a newsletter highlighting some of the biggest news stories related to customer experience trends, VOC, mobile marketing, app development, and product management. Marketers Can Operationalize Customer Feedback (Whether You ‘Own’ It or Not). 3. How to Build Mobile Apps Customers Really Want.

Customer Experience 138

Customer Experience User Testing Feedback Software Customer Feedback 138