Gainsight

MARCH 19, 2020

The current situation has foisted millions of people into their first experience working from home. And that’s driven thousands of customer success professionals who were used to seeing their clients and teams every day to learn the ins and outs of “virtual” CS. We presented via audio and slides on a web meeting.

Customer Experience 85

Customer Experience User Testing Customer Feedback Technical Review 85

Roy Madden

SEPTEMBER 29, 2017

At Feedly, we care passionately about the success of our customers. With more than 1,000 organizations relying on Feedly Teams for connecting to the content they need to accelerate research, marketing, and sales, we are growing our customer success team to continue to deliver a 7-star onboarding and support experience.

Development Team Review 41

Development Team Review User Testing Customer Feedback Customer Experience 41

The Product Guy

JUNE 25, 2018

When seeking guidance from a superior, make an effort to present your solution or describe how you are thinking of approaching the situation. Present the context and be specific on your needs and agree on an expected timeline. For Reports: “Seek wisdom, not labor” – Jordan Bergtraum.

Product Management 120

Product Management Product Manager Reporting Tools Technical Review 120

ProductPlan

NOVEMBER 11, 2019

Some will delight and engage the executive team by taking a high-level approach and focusing on goals and strategy. Others dive into the specifics and make engineering teams happy since they’re so detailed. Roadmaps for sales and marketing tout new functionality and minimize the time spent on technical debt and scalability.

Roadmap 72

Roadmap Data Visualization Technical Review User Testing 72

PMLesson's Ace the PM Interview

JULY 12, 2022

Writing an excellent cover letter can: Show that you’re enthusiastic about the job: Even if the employer usually skips right to resumes, they’ll notice that you put in the effort. Include 2-3 paragraphs that spotlight your relevant skills, professional or educational experience, and clear-cut accomplishments.

Technical Review 52

Technical Review Product Management Product Manager Data Visualization 52

Gainsight

AUGUST 31, 2020

It is a stationary bike system built with a large screen at the front, enabling users to live stream or follow on-demand workouts at home. None of her employment at that time was about product management. I liked being that interface between what the company was building and what the customer needs.”

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Feedback Software 52

Mironov Consulting

FEBRUARY 9, 2023

” GTM leaders typically ascribe this situation to lack of attention, poor work ethic, or weak understanding of customers on the part of product management – i.e. personal failures best addressed by replacing or upgrading product staff.  Or   All other issues (and existing commitments) are temporarily forgotten. [2]

Technical Review 93

Technical Review Development Team Review Systems Review Software Review 93

Intercom, Inc.

DECEMBER 2, 2021

For the very first time, we’re releasing Engineer Chats , an internal podcast here at Intercom about all things engineering. If you’re short on time, here are a few quick takeaways: Disambiguation, or the process of narrowing down a wide solution space in each problem, is not just good for ambiguous projects.

Engineering 178

Engineering Presentation Technical Review Systems Review 178

Intercom, Inc.

DECEMBER 9, 2022

In a recent episode, our Director of Machine Learning, Fergal Reid , shed some light on the latest breakthroughs in neural network technology. Our technology interfaces are gradually becoming more conversational, and we’re just starting to see the quality of natural language understanding get good enough to unlock them.

ChatGPT 279

ChatGPT Artificial Inteligence Technical Review Feedback Software 279

The Product Coalition

JUNE 26, 2023

However, the emergence of generative AI presents an opportunity for these enterprises to revisit their AI strategies and plans. Generative AI has the potential to create economic impact within sales, marketing, software engineering & IT, customer operations, and R&D functions across various verticals.

Generative AI 112

Generative AI Customer Communications Technical Review Reporting Tools 112

ProductPlan

JUNE 1, 2023

But are you solving for actual customer problems? The danger, however, lies in mistaking new functionality for actually adding meaningful value to the customer experience. Where are product teams getting their feature ideas? Why do product teams become feature factories?

User Testing 83

User Testing User Friction Development Team Review Reporting Tools 83

Mironov Consulting

DECEMBER 29, 2022

Almost every week, I have a conversation with executives at B2B software companies who don’t see a bright-line distinction between software license revenue and customization/implementation revenue.  Or  But when I do product due diligence for SaaS-focused PE/VC firms, it's the very first thing I look at.  Let’s

Reporting Tools 111

Reporting Tools Data Visualization Software Review Technical Review 111

The Product Cafe

DECEMBER 12, 2023

Have you ever wondered why, despite listening intently to your customers and diligently building the features they ask for, your product still struggles to gain traction? The Product Death Cycle emerges when we build features based on customer feedback but still see low usage. Are You Trapped in the Product Death Cycle?

Product Research 52

Product Research User Testing Customer Feedback Customer Experience 52

The Product Coalition

JUNE 24, 2021

In this article, we want to tell you about what happened behind the scenes, including the deck we presented to the Benchmark team. These long form conversations allowed us to get to know Benchmark and, at the same time, allowed Benchmark to get to know us as founders as well as our plans for Airbyte.

Feedback Software 93

Feedback Software Software Review User Testing Development Team Review 93

PMLesson's Ace the PM Interview

JUNE 10, 2020

As Peter Thiel, founder of the data analytics company Palantir Technologies, once said, "'big data' really means 'dumb data.'" That is, until it's analyzed, organized, and presented by a data scientist. For example, a company like Amazon collects an enormous amount of customer data.

Data Visualization 52

Data Visualization Artificial Inteligence Analytic Tools Research Software 52

ProductPlan

NOVEMBER 19, 2021

Customer interviews? Who will we want to include in our cross-functional product team? How should we arrange the strategy, brainstorming, and planning meetings for this team? What mechanism will we use to review and weigh priorities on what to build? The steps include the following: Building your cross-functional team.

Research Software 52

Research Software Analytic Tools Systems Review Development Team Review 52

UX Studio: Product Management

MARCH 31, 2019

This article will guide you on how to spot the best user experience team to hire. Some UX agencies in San Francisco have real industry legends running them and can present hilariously prestigious clients. I’m going to talk about choosing a team that will deliver you a great digital product experience.

UX 65

UX User Testing Technical Review Development Team Review 65

ProductPlan

MARCH 7, 2019

One of the few times a product manager really gets to take center stage and show the fruits of their labor is when they’re presenting the product roadmap. Roadmap presentations are the culmination of weeks, months, or possibly years of work. Not reading the room.

Roadmap 65

Roadmap Technical Review Development Team Review Presentation 65

Business of Software Conference

NOVEMBER 26, 2018

Video, Slides, Transcript and Rahul’s blog about this follow… Understanding Customers. One of the themes that emerged over the course of the conference was the importance of understanding the needs of customers and the metrics you can use to better understand and act on their real, rather than stated, needs.

User Testing 103

User Testing Engineering Product Marketing Feedback Software 103

UX Studio

MARCH 4, 2019

Web designer vs web developer – as a UX designer, I counter this match daily. But truly, the phrases don’t stop here, we have visual designers, front-end developers, back-end developers, UX designers (like me), et cetera. A developer friend of mine met with a client a couple of months ago. User expectations.

Web Development 46

Web Development Web Developers Development Team Review Weak Development Team 46

Intercom, Inc.

JULY 23, 2020

Though technology has allowed us to work remotely for quite some time, companies have debated whether it’s truly best for business. We caught up for a chat that ranged from how to stand out in a crowded marketplace to why it’s a bad idea to judge your product’s success simply based on how much time people are spending in it.

Research Software 199

Research Software Feedback Software Reporting Tools Technical Review 199

Intercom, Inc.

MARCH 29, 2022

We were joined by more than 2,500 customers, partners, and others who wanted to learn more about our product, goals, and the path ahead. We’re sharing the entire recording of New at Intercom – if you didn’t make it, or just want to experience it all over again, here’s your opportunity.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Intercom, Inc.

JULY 5, 2018

Previously, however, he ran sales productivity for teams at Google, Salesforce and Box. His time at the latter culminated in the title of Chief Storyteller, where he rewrote the script for how Box sales team talked to and about their customers. Short on time? But customers want to know about themselves.

Technical Review 171

Technical Review Development Team Review Customer Experience User Testing 171

Intercom, Inc.

JULY 5, 2018

Previously, however, he ran sales productivity for teams at Google, Salesforce and Box. His time a the latter culminated in the title of Chief Storyteller, where he rewrote the script for how Box sales team talked to and about their customers. Short on time? But customers want to know about themselves.

Technical Review 163

Technical Review Development Team Review Customer Experience User Testing 163

Product Talk

FEBRUARY 10, 2021

Meet your co-presenters, product discovery coaches Teresa Torres and Hope Gurion. Teresa: For those of you that are Product Talk readers, Melissa writes our Product in Practice series where we’re sharing stories about teams doing great discovery work, so you may have seen her name there. Let’s go ahead and dive in.

Product Research 290

Product Research Data Visualization Research Software Analytic Tools 290