The Product Coalition

NOVEMBER 1, 2022

However, people find it hard to identify how tourists spend on travel and other leisure activities in a savvy-tech world. Innovative emerging technologies in tourism have changed business models, so understanding consumer behavior in tourism is essential. Consumer behavior is not a new concept for research.

Research Software 98

Research Software Feedback Software User Testing Travel 98

Mind the Product

MARCH 31, 2020

With more than 25 years of experience between them, they’ve been there since the beginning, seen the evolution of the scene and have some amazing advice to share. How to make good user stories. This episode of The Product Experience is supported by our Mind the Product APAC sponsors. Quote of the Episode. Remote working.

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Customer Experience Product Research Feedback Software Data Visualization 121

Alchemer Mobile

NOVEMBER 25, 2019

How do you know what your customers need and want? In this webinar, Robi Ganguly, CEO and Co-Founder, Apptentive and Ben Johnson, VP Mobile Strategy, Rightpoint will cover the essentials to have in place both pre- and post-launch in order to provide the best customer experience possible.

Feedback Software 147

Feedback Software Research Software User Testing Customer Experience 147

Intercom, Inc.

JULY 11, 2018

The products they hire to solve these problems change all the time. A strong understanding of the outcome customers want , and how they currently get it, is essential for you to succeed in product development. They would look left and right at their competitors and wonder which newspaper had stolen their customers.

Entertainment 205

Entertainment Technical Review Software Review Banking 205

Intercom, Inc.

MARCH 12, 2020

What hasn’t changed is people’s innate desire to be treated as the valued customers they are while having their problem solved. What has changed, however, is the underlying technology that powers these interactions and, ideally, makes them a lot smoother than the bygone days of toxic hold music. Short on time?

Customer Experience 164

Customer Experience User Testing Customer Feedback Feedback Software 164

The Product Coalition

APRIL 27, 2020

Having had experience with multiple products, what are the things you would never do again? Try to come up with The Perfect Solution from the first try and cover all the edge cases Roll out a solution which kind of works, but still requires the user to suffer a bit Listen to theorists and “experts” who did not build anything significant.

Research Software 78

Research Software Reporting Tools Customer Experience Software Review 78

B2B Product Management

SEPTEMBER 29, 2023

They can be physical products, such as raw materials, components, or finished goods, or they can be digital products, such as software, SaaS (software as a service), or data. They can be physical products, such as clothing, electronics, and food, or they can be technology items, for example, digital books, music, Smartphones.

B2C 52

B2C B2B Reporting Tools User Testing 52

UX Studio: Product Management

OCTOBER 2, 2023

They play an essential role in creating fascinating websites that engage users and appealing branding that leaves a lasting impression. To help you find the perfect web design partner more easily, we’ve compiled a list of the top 9 digital design agencies that are leading the way in redefining digital experiences.

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Research Software Data Visualization User Testing Technical Review 65

UX Studio

OCTOBER 4, 2023

Despite its decades-long history, most of it is still in its infancy, but as technology is developing, AI will very soon have its own and well-deserved place at the table – if not already. The trend also landed in UX writing some time ago, and well, it is definitely here to stay.

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Artificial Inteligence UX Research Software Data Visualization 72

Antwak Blog

FEBRUARY 15, 2021

However, with technology being a greater part of everyday life, it is a must to know about cyber risks. If you work in technology or are only starting to learn about the field, these are the best podcasts on the topic of cybersecurity. Typical topics: News on cybersecurity, review of the sector, interviews of experts.

Technical Review 52

Technical Review Research Software Systems Review Software Review 52

Antwak Blog

FEBRUARY 15, 2021

However, with technology being a greater part of everyday life, it is a must to know about cyber risks. If you work in technology or are only starting to learn about the field, these are the best podcasts on the topic of cybersecurity. Typical topics: News on cybersecurity, review of the sector, interviews of experts.

Technical Review 52

Technical Review Research Software Systems Review Software Review 52

Userpilot

MAY 13, 2021

It’s what helps teams build great product experiences. Product intelligence is integrated software that allows teams to use customer data to continuously make smart changes to products. A product either needs to entertain, inspire, or inform customers. Complex behavioral data from complex user experiences.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Business of Software Conference

DECEMBER 14, 2023

As Gail Goodman said in her 2012 BoS talk, ‘ The Long, Slow SaaS Ramp of Death ’, these are all just mirages along the pathway to software company profitability. He connects this story to building a software company. This is particularly true when it comes to how quickly things change in the tech industry.

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Software Review Weak Development Team User Testing Customer Experience 64

UX Studio: Product Management

JULY 14, 2021

We researched the top design consulting firms’ competency level, experience, and portfolio to define the most reliable design thinking companies you can trust and partner with in 2021. Our UX experts have analyzed the top design and innovation consulting firms to help you save time and make the right decisions faster.

Consulting 86

Consulting Research Software Reporting Tools User Testing 86

Andrew Chen

DECEMBER 10, 2018

Above: New technology has always captivated consumers! In the 70 slide deck below, I cover a couple key concepts: Accelerating technology adoption. The most exciting new technologies coming around the corner, and how to evaluate them for producing new startups. Technology changes, but people stay the same.

User Testing 100

User Testing Startups Technical Review Customer Experience 100

Mind the Product

MARCH 17, 2020

Others have tried, but we’ve yet to find anyone else with her depth of experience (spanning stints as a developer, designer, researcher and product manager), her empathy for both users and stakeholders, her experience as a teacher, and her sense of humour. Has clicking that icon met the user intent of the feature?

Product Research 36

Product Research Research Software Feedback Software Customer Experience 36

Mind the Product

DECEMBER 12, 2017

When we recall past experiences, we are not wired to remember the whole experience with total accuracy. We tend to remember the peak of the experience (whether positive or negative) rather than the end-to-end experience. One great experience can outweigh previous negative ones. Social Media and Brand Reputation.

Data Visualization 127

Data Visualization Reporting Tools Analytic Tools User Testing 127

The Product Coalition

MAY 21, 2020

Which mean your customers know what bad design looks like. Now, we can use it to describe both hardware and software design. While no company has ever gone out of their way to build ugly products, when consumer tech really started taking off in the late-eighties/mid-nineties, what mattered most was that the technology worked.

User Testing 78

User Testing Research Software Data Visualization Feedback Software 78

freshtrax

JULY 23, 2019

The following numbers provide basic information about Japan’s physical landscape and demographics to contextualize how different people may experience life there. million (3 times greater than California’s population). World Population Review, 2019 ) ( Statistics Bureau Japan, 2019 ). World Population Review, 2019 ).

User Testing 88

User Testing Data Visualization Customer Feedback Product Research 88

Gainsight

DECEMBER 22, 2021

I get entertained by random people that I’ll never meet, I learn about interesting topics I’ve never thought about, and I generally feel more connected. Indeed, I saw an article from SaaStr that said in 2021, 46 new “unicorn” tech companies were anointed every month. That’s a pretty good reality check for most of us. Happy Holidays!

Technical Review 52

Technical Review Software Review Entertainment Banking 52

Andrew Chen

DECEMBER 10, 2018

Above: New technology has always captivated consumers! In the 70 slide deck below, I cover a couple key concepts: Accelerating technology adoption. The most exciting new technologies coming around the corner, and how to evaluate them for producing new startups. Technology changes, but people stay the same.

User Testing 40

User Testing Startups Technical Review Customer Experience 40

The Product Coalition

DECEMBER 8, 2019

the craft of product management, creating customer and business value) 2. the craft of product management, creating customer and business value) The secret is out. Creating a great product that creates customer and business value is tough. Product vision, strategy, goal setting User experience. Craft Competence ??

Weak Development Team 93

Weak Development Team Development Analytic Tools User Testing 93

The Product Coalition

AUGUST 4, 2022

Apart from the impressive industry value, the amount of time globally spent on streaming apps last year surpassed 548 billion hours. The industries that rely on video streams to provide their services include retail, entertainment, education, gaming, fitness, and even government. Its market share is projected to reach $534.37

Feedback Software 121

Feedback Software Technical Review Weak Development Team User Testing 121

Gainsight

JULY 7, 2021

Back then, I was still six months away from launching my own SaaS company, but I was already encumbered with the industry and curious about this up-and-coming category called “Customer Success.”. And that they, too, would come full-circle nine years later at Pulse Everywhere 2021 – this time in front of more than 20,000 professionals.

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Feedback Software Customer Experience Technical Review User Testing 45

The Product Coalition

MAY 21, 2018

At that time, the reading was kind of a mind-blowing one, making me reflect about many aspects regarding economy and society in the digital era. The technologies brought by the Third Industrial Revolution are becoming integrated, sophisticated and powerful, creating global networks of economy and relationships. Industry 4.0,

Reporting Tools 60

Reporting Tools Artificial Inteligence Research Software Data Visualization 60

Gainsight

FEBRUARY 2, 2024

The customer success landscape has changed. Technology companies are producing more complex software, which can often overwhelm customers during the onboarding process. As a result, it’s common for these customers to quickly abandon new platforms. In short, customer training leads to customer retention.

Education 52

Education User Testing Customer Experience Research Software 52

Mixpanel

MAY 5, 2021

Teams are praised whenever they release a new feature (or product) to their customers. Prior to this position, Neil was VP of Engineering, after working as a Software Engineer and leading Infrastructure Engineering. ’ To change this culturally, you really need to work hard at emphasizing quality throughout the user experience.”

Technical Review 144

Technical Review Analytic Tools Customer Experience Software Review 144

Userpilot

SEPTEMBER 4, 2023

However, many firms fail at successful implementation due to common pitfalls. Key metrics like revenue growth, customer acquisition costs, and net promoter score can indicate the success of a blue ocean strategy. With globalization and advancing technology, products and services are becoming commoditized faster than ever.

Analytic Tools 90

Analytic Tools Data Visualization Feedback Software User Testing 90

Userpilot

SEPTEMBER 4, 2023

However, many firms fail at successful implementation due to common pitfalls. Key metrics like revenue growth, customer acquisition costs, and net promoter score can indicate the success of a blue ocean strategy. With globalization and advancing technology, products and services are becoming commoditized faster than ever.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software User Testing 52

The Product Coalition

FEBRUARY 26, 2021

You don’t buy iPhone as a phone, you buy an entry ticket to the Apple experience. Also, to understand what it feels like to use the app from an Apple user perspective. It was my first Apple experience that ended up with purchasing MacBook for personal use. But this story is not about Apple experience.

Customer Experience 102

Customer Experience Technical Review Systems Review Software Review 102

Sachin Rekhi

JULY 29, 2015

Over the last month I've spent time optimizing the financial services, apps, and tools that I use on a regular basis. While I was initially excited about Simple when it launched as an online bank built like a true Silicon Valley startup, I ultimately didn't find the features or experience all that compelling.

Reporting Tools 60

Reporting Tools Data Visualization Research Software Feedback Software 60

Mironov Consulting

SEPTEMBER 23, 2023

I’ve written a lot about the huge organizational and technical gulf between services companies and product companies.  (See  Success is measured in total number of customers (versus a few huge contracts) and sales velocity (how fast we can close the next 50 or 500 deals).

Reporting Tools 80

Reporting Tools Data Visualization Analytic Tools Feedback Software 80

ProductPlan

SEPTEMBER 8, 2021

As a result, we’ve come to depend on Amazon to lighten the load, deliver convenience, entertainment, and satisfaction in just one click. The field marked its last groundbreaking innovation around the time of Guttenberg circa 1436. Amazon is a multinational technology company known worldwide as a mega e-commerce marketplace.

Product Strategy 64

Product Strategy User Testing Strategy Technical Review 64

The Product Coalition

NOVEMBER 27, 2023

Vertical software is appealing to investors not only because of its appealing business model, but also because of its potential to change traditionally labor-intensive industries. Textura: This vertical SaaS is payment management software. The energy software business is expanding, with energy demand expected to rise by 48% by 2040.

Research Software 132

Research Software Feedback Software Reporting Tools User Testing 132

Amplitude

JUNE 11, 2018

We’ll now dive into the core games of customer engagement strategy and lay out how product managers should frame the value of their product, the goals of their user experience design, and their growth strategy around the specific game their team is playing. Defining your Customer Engagement Strategy: Which game are you playing?

Customer Experience 86

Customer Experience User Testing Customer Feedback Strategy 86

UX Planet

FEBRUARY 13, 2024

TikTok , the most downloaded app of all time, broke a lot of design rules. Or at least — it's true most of the time based on their reputation. Just like users influence the products they use based on user research and user-centered design. Its concept, however, originates from musical.ly Just like housing.

Research Software 71

Research Software Customer Experience User Testing Systems Review 71

Intercom, Inc.

AUGUST 9, 2018

On the heels of launching Intercom’s newest feature, Custom Bots , I hosted Lili on our podcast. We talked about how bots and humans can work better together, when and how to give your chatbot a personality, and how the earliest chat experiences still inform what we build today. Short on time? The future of AI is bright.

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Research Software User Testing Data Visualization Customer Experience 145