Userpilot

OCTOBER 28, 2024

Ever wonder why some products instantly click with users while others get abandoned faster than New Year’s resolutions? The secret often lies in those crucial first moments – your user onboarding. But here’s the thing: getting users to say “wow” instead of “why?”

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User Testing Customer Feedback Customer Experience Onboarding KPIs 105

The Product Guy

NOVEMBER 25, 2024

a time for reflection, community, and gratitude—values that resonate deeply with the dynamics of product management. The pressure to deliver on time and within scope can sometimes lead to strained relationships or a focus solely on the end goal. It is Thanksgiving season here in the U.S.,

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Leadership Product Management Product Manager Customer Experience 170

Userpilot

NOVEMBER 14, 2024

What if you could boost revenue without having to invest a small fortune in new customer acquisition? While it may sound too good to be true, the reality is that you can achieve this by implementing an effective customer expansion strategy. What is a customer expansion strategy? How to calculate customer expansion revenue?

Data Visualization 105

Data Visualization Customer Experience Analytic Tools Customer Feedback 105

Product Innovation Educators

FEBRUARY 24, 2025

The key message: Focus on solving one problem exceptionally rather than competing on multiple features. Today we’ll learn how to overcome some of those challenges from a product leader with experience at Target, McDonalds, eBay, and Meta, and now as Founder and CEO of Taelor.

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User Testing Research Software Feedback Software Customer Communications 179

Product Talk

APRIL 16, 2025

To deliver high-quality online courses we were patching together several different tools to create a good student experience. Others assumed their users were all experienced developers. Some of the challenges that I encountered had nothing to do with my experience level and were simply inexcusable. This got me curious.

Feedback Software 167

Feedback Software Product Research Customer Experience User Testing 167

Productside

APRIL 2, 2025

PMs are often tasked with aligning stakeholders, guiding engineering teams, and championing the customer. Customers dont care about data structures. Why Storyboarding Works A storyboard is just a sequence of visuals that shows how a user moves from a problem to a solution. As Tom put it: Clarity beats polish every time.

Data Visualization 177

Data Visualization User Testing Product Research Product Management 177

Userpilot

JULY 19, 2025

And what I’ve learned is that, besides getting stakeholder buy-in, you need a solid process to collect high-quality data, organize user segments, and create story-driven personas that are easy to follow. Why do you need user personas? Good personas open the door to following a user-centric product development strategy.

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User Testing Customer Feedback Data Visualization User Friction 87

UX Planet

MAY 1, 2025

After years of digital innovation, many financial apps still drown users in dataand miss what really matters: how people feel about their money. At UXDA, we see a radically different path: by applying neuroscience and neuromarketing, weve found that tapping into users emotional motivations can transform their entire financial journey.

Banking 59

Banking Customer Experience User Testing Data Visualization 59

Product Innovation Educators

MARCH 3, 2025

How AI captures customer needs that human product managers miss Watch on YouTube TLDR In my recent conversation with Carmel Dibner from Applied Marketing Science, we explored how artificial intelligence is transforming Voice of the Customer (VOC) research for product teams.

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Research Software Product Research User Testing Artificial Inteligence 156

Userpilot

OCTOBER 10, 2024

Can you imagine what the ideal SaaS customer onboarding process looks like? When done well, it can be the difference between a user becoming a loyal customer or churning after the first week. The SaaS user onboarding process is the guidance that users go through from the moment they sign up for a software product.

Onboarding KPIs 105

Onboarding KPIs Data Visualization Customer Experience User Testing 105

Lenny Rachitsky

NOVEMBER 19, 2024

For more: Lennybot | Podcast | Hire your next product leader | My favorite Maven courses | Swag Subscribe now Last week’s guest post about tactics for becoming a “super IC” is on track to being my most popular post of all time, so I’m thrilled to bring you a follow-up that’s designed specifically for managers.

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User Testing Customer Feedback Feedback Software Reporting Tools 130

Userpilot

JULY 12, 2025

Understanding your main objective helps tailor the approach to user behavior analysis. Increasing new user activation Boosting feature adoption Improving trial-to-paid conversion How do you currently analyze in-app user behavior? Effective behavioral segmentation allows for timely and relevant user communication.

Analytic Tools 72

Analytic Tools Data Visualization Feedback Software Research Software 72

The Product Manager Coach Blog

JANUARY 14, 2025

Despite her years of experience, Jane realized something critical: even seasoned PMs need a plan to establish credibility in a new environment. How to Get Started: Audit the Product Backlog: Pinpoint low-effort, high-value opportunities to drive quick results. But within a month, she felt like she was treading water.

Data Visualization 93

Data Visualization Customer Feedback Strategy User Friction 93

Userpilot

DECEMBER 18, 2024

Without effective UX analytics that goes beyond collecting data, you’re losing valuable customers. Unfortunately, the research backs this up, with a staggering 90% of users reporting that they stopped using an app due to poor performance. Basically, anything that ruins the user experience. What is UX analytics?

Data Visualization 105

Data Visualization Analytic Tools Research Software User Testing 105

Userpilot

NOVEMBER 27, 2024

Wouldn’t it be great to see all user interactions with your product as they happen? Think about all the insights you could gather to improve the user experience. Session recordings are digital recordings of user interactions with a website or app. However, session replay analytics tools don’t record users’ screens.

Data Visualization 105

Data Visualization Analytic Tools Definition Customer Feedback 105

Userpilot

JUNE 2, 2025

They trade short-term savings for long-term pain: no analytics, poor timing control, and zero personalization. This leads to errors like sending a product update notification at 1 AM or showing the wrong message to the wrong user segment. One swipe, and your user is back in the app. Your app users have rhythms.

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Analytic Tools Data Visualization Onboarding KPIs User Testing 100

Userpilot

NOVEMBER 29, 2024

Many companies invest heavily in acquiring new customers, yet still struggle with growth. Customers leave as fast as new ones come in. We’re everywhere at once – crafting product vision , digging into customer research, and somehow keeping engineering, marketing, and sales teams all moving in the same direction.

Onboarding KPIs 105

Onboarding KPIs User Testing Customer Experience Analytic Tools 105

Userpilot

JULY 24, 2025

What’s your biggest challenge with new user activation? A solid customer lifecycle strategy starts with a strong onboarding experience. Getting users to their “aha!” Guiding different user segments effectively. Understanding where new users get stuck. What are the customer lifecycle stages?

Analytic Tools 66

Analytic Tools Feedback Software Data Visualization User Testing 66

Userpilot

MAY 17, 2025

Youll hear the same generic list: improve onboarding, send push notifications, or show in-app messages. Did the user discover a core feature? In this post, Ill break down 8 strategies that move the needle, with real examples from apps that have figured it out. Example: Lifesum Lifesum does this exceptionally well.

Feedback Software 76

Feedback Software User Testing Strategy Customer Experience 76

Intercom, Inc.

JULY 11, 2025

When millions of conversations flow through your platform daily, reliability isn’t just a technical metric – it’s the foundation of customer trust. These metrics cut through the noise of complex monitoring dashboards and provide immediate clarity on customer impact. We act immediately. Think of it as a pulse check.

Reporting Tools 104

Reporting Tools Weak Development Team Customer Experience Messaging 104

Userpilot

JULY 14, 2025

Your user signs up on the web but ignores the onboarding flow and never returns. Or they never install the mobile app and miss half the product experience. Or you send them a follow-up email, but it misses the mark, mentioning features the user never tried out.

Analytic Tools 104

Analytic Tools Feedback Software Data Visualization User Testing 104

Product Talk

FEBRUARY 5, 2025

Rather than talking about discovery as one amorphous concept, she encourages product people to think about specific actions they can take to help them chip away at discovery, like talking to customers every week or identifying their assumptions. Trust me when I say I understand the time crunch. Its like your one-on-one.

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Product Research User Testing Customer Experience Framework 224

Userpilot

APRIL 16, 2025

Your customer information lives in Salesforce, while your support tickets are in Zendesk, your product usage data in Mixpanel, and your marketing campaigns in HubSpot. Data fragmentation prevents you from delivering the cohesive, personalized experiences your customers expect. But that view only reflects web users.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

JULY 17, 2025

Understanding your main goal helps in finding the right lifecycle email marketing examples and strategies. Onboarding and activating new users Driving adoption of key features Improving trial-to-paid conversion rates Announcing new features effectively How are you currently trying to solve this? Manual email campaigns (e.g.,

Onboarding KPIs 93

Onboarding KPIs Data Visualization User Testing Marketing 93

UX Planet

JANUARY 15, 2025

User engagement metrics measure how actively and effectively users interact with a platform, product, or service. These metrics help businesses evaluate user interest, satisfaction, and retention. This article explores key user engagement metrics and offers practical tips for improving themetrics. Image by gainsight.

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User Testing Customer Experience Research Software Product Research 106

Userpilot

APRIL 30, 2025

If youve recently launched a mobile app and want to increase app users, its going to be an uphill battle. Because most mobile apps lose 77% of their users within 3 days! Sure, you could blame onboarding or a clunky user interface. In this article, Ill tell you how to: Increase user acquisition with ASO and referral programs.

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Feedback Software Analytic Tools Data Visualization User Testing 66

UX Planet

DECEMBER 6, 2024

If there is one thing thats altering the way we create user experience (UX) designs and conduct research in 2024, it is definitely artificial intelligence (AI). Well start with an overview and explore how AI can take on tasks such as analyzing user data and automated prototyping to help professionals connect with users on a humanlevel.

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Feedback Software Research Software Analytic Tools Data Visualization 85

Userpilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Collect customer data to calculate complex formulas for tracking metrics, monitor customer health scores, and resolve support tickets while continuously trying to improve retention and expansion.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Lenny Rachitsky

NOVEMBER 12, 2024

Throughout his more than 10-year career, Tal has actively chosen to stay an IC and, over that time, has honed a set of productivity practices that give him tremendous leverage and impact—beyond what many traditionally believe ICs can achieve. In other words, he’s become a “super-IC.” With everyone watching.

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Product Research Reporting Tools Product Management Product Manager 112

BrainMates

OCTOBER 20, 2024

The Customer Service Gap Model By ADRIENNE TAN In competitive markets, delivering superior customer value is a top priority. It’s not just about creating a great product—it’s about ensuring the entire customer journey, from initial interaction to post-purchase support, exceeds expectations.

Data Visualization 52

Data Visualization User Testing Customer Feedback Customer Experience 52

UX Planet

JANUARY 12, 2025

Tips and Insights to Create Intuitive, User-Centered DataTables Data tables provide a structured way to organize and manage information, making it easier to analyze and visualize data effectively. Well-designed tables enable users to access, analyze, and act on critical information quickly and accurately.

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Data Visualization User Testing Customer Experience Customer Feedback 111

UX Planet

MARCH 3, 2025

In this guide, well explore various website types, their goals, key design considerations, and real-world examples to help you craft memorable experiences. SaaS (Software as a Service)Websites Purpose: SaaS websites aim to convert visitors into users by showcasing the products value, features, andpricing.

Reporting Tools 55

Reporting Tools Magazine Software Review Customer Experience 55

Product Management University

MARCH 2, 2025

Sure, there are customer and prospect scenarios where great demo skills are highly beneficial for product managers, but most product manager demos are to internal audiences. It connects the product to desired customer outcomes and pain points and builds excitement across the organization. A great demo tells a story that resonates.

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Demo User Friction Product Management Product Manager 130

Product Talk

DECEMBER 18, 2024

Every single person that contributes to building a product, all of the makers in the room, we need to care about our customers, we need to make sure that what we’re building is going to work for them, and I want to introduce some ideas that will help you do that. What I saw was they were talking to customers periodically.

Product Research 246

Product Research Research Software Analytic Tools Feedback Software 246

UX Planet

JANUARY 22, 2025

In an era defined by relentless innovation and unprecedented customer expectations, the nature of financial services marketing has changed. Todays customers expect financial brands to deliver deeply personalized, seamless digital experiences at every touchpoint, consistently reinforcing what they stand for.

Reporting Tools 98

Reporting Tools Feedback Software Finance Branding 98

Userpilot

APRIL 16, 2025

According to a recent survey, 80% of consumers are more likely to patronize a company that provides a tailored experience. A mobile app conversion rate (CVR) tracks the percentage of your app's users who took a desired action, such as: Downloading your app. Subscribing to your product ( converting from a trial user ).

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Feedback Software Analytic Tools User Testing Data Visualization 66