Userpilot

DECEMBER 6, 2022

Although customer relationship management shares the same principle of centralization, it focuses on nurturing leads and efficient customer management rather than resource management. Scheduling: Often paired with project planning, scheduling involves determining task timing concerning available resources, budget, and deadlines.

Analytic Tools 83

Analytic Tools Feedback Software Reporting Tools Customer Experience 83

Userpilot

MAY 27, 2024

Product thinking is all about putting yourself in the other person’s (user) shoes. Only by adopting a product-thinking mindset and following it as a process can you get to know your users better. TL;DR Product thinking is the process of identifying problems and coming up with solutions by placing the user in the center.

Research Software 89

Research Software Analytic Tools Feedback Software Data Visualization 89

Userpilot

DECEMBER 13, 2023

TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. Such a strategy helps the team put themselves in the shoes of the users, better understand their needs and pain points , and make the user experience consistently good at all stages of the user journey.

Research Software 79

Research Software Analytic Tools Feedback Software User Testing 79

The Product Coalition

MAY 28, 2022

When I talk about time management, I share with you the methods that worked best for me. I took some time to think about what I wanted my company and my life to look like in five years. If I wanted to achieve X in five years’ time, where would I need to be three years from now? I do the same with planning. And one year?

Framework 136

Framework User Testing Dashboard Customer Experience 136

ProductPlan

APRIL 3, 2021

Great products come from great product teams—not from frameworks. Using the right product framework can help guide a team’s work. Product Frameworks Can Become a Crutch. As a product leader, I encourage my teams to use whichever product frameworks they find helpful. Getting to know your market and users.

Framework 52

Framework Customer Experience Analytic Tools Data Visualization 52

ProductPlan

JANUARY 4, 2023

Feature prioritization is a team sport, as well as understanding framework best practices. Because whichever prioritization framework gets picked needs a carefully planned rollout to stakeholders, here are some framework best practices for a successful implementation. Limit the number of items prioritized at a time.

Framework 52

Framework Onboarding KPIs Customer Experience Customer Feedback 52

The Product Coalition

JUNE 17, 2020

This article is part of a wider guide on how to establish a product discovery framework in your organization. Establishing a product discovery framework from scratch takes cross-team effort, so it’s important to get the right people on board from the start. sometimes those with the loudest opinions? —?so

Product Research 78

Product Research Framework User Testing Customer Feedback 78

The Product Coalition

JUNE 17, 2020

A practical guide for building a robust, scalable, and lean product discovery framework in your organization. So I’ve written a series of articles that I hope can provide you with a concrete and insightful guideline to take away and start implementing. Arguments about customer needs. Sound familiar? but it’s not insurmountable.

Product Research 78

Product Research Framework Customer Feedback Customer Experience 78

AB Tasty

MAY 3, 2024

They find answers to where companies should start, what to prioritize, which methodologies to use, and how to execute a compelling optimization roadmap. Secondly, dive into your customer data by looking at your conversion points. Draw a parallel to where your customers are dropping off and mix them with your qualitative insights.

User Testing 52

User Testing Product Research Testing Customer Feedback 52

AB Tasty

APRIL 25, 2024

They find answers to where companies should start, what to prioritize, which methodologies to use, and how to execute a compelling optimization roadmap. Secondly, dive into your customer data by looking at your conversion points. Draw a parallel to where your customers are dropping off and mix them with your qualitative insights.

User Testing 52

User Testing Product Research Testing Customer Feedback 52

ProductPlan

SEPTEMBER 15, 2021

Many teams fail to understand the importance of a roadmap. They fail to understand how it can help to standardize roadmaps to align your team. There are more features to build, more roadmaps to maintain, and more stakeholders to satisfy. Our roadmaps can improve efficiency, reduce redundant work, and establish best practices.

Roadmap 94

Roadmap Data Visualization Research Software Feedback Software 94

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 217

Data Visualization Product Research User Testing Reporting Tools 217

Sachin Rekhi

JANUARY 26, 2020

I'm a firm believer that Objectives & Key Results (OKRs), the goal-setting framework invented at Intel and popularized by Google and John Doerr , can be a highly effective leadership tool for a team of any size. Great key results are specific, time-bound, measurable, and verifiable. How do you expect this feature will impact users?

Customer Experience 205

Customer Experience User Testing Customer Feedback Weak Development Team 205

Folding Burritos

DECEMBER 7, 2017

As Product Managers, we perfectly understand the need to generate and use customer feedback. This led me to reach out to 14 leading Product Managers and talk with them about how they use customer feedback in their own companies and teams. Feedback is only relevant vs. a goal and user context. Understand where it’s coming from.

User Testing 249

User Testing Customer Feedback Feedback Software Customer Experience 249

Alchemer Mobile

FEBRUARY 2, 2021

They focus all of their time and resources on building a great app. When it comes time to launch, however, they fall into the trap of thinking submitting an app to the app stores is the same as launching an app. Without marketing, even the best apps struggle when it comes to customer acquisition and discovery. It’s marketing.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

The Product Coalition

OCTOBER 21, 2018

Crafted by design, engineered to keep customers close. I believe this constant change is the reason that people have become frustrated with roadmaps, and in some cases have even went so far as to declare the roadmap dead. For many product people, the roadmap is their first taste of business strategy.

User Testing 113

User Testing Roadmap Weak Development Team Customer Feedback 113

Userpilot

DECEMBER 8, 2023

If product managers can consistently apply the scientific method, analyze the effect of multiple variables changing, and gather reliable data about the future direction of the product, they’re in a strong position to improve customer outcomes. There are many different types of product experiments. Let’s make a start!

Product Research 90

Product Research User Testing Data Visualization Onboarding KPIs 90

UX Planet

FEBRUARY 5, 2024

Only 56% of executives recognize the importance of UX design, and a mere 51% of product managers use user insights to shape their product roadmaps. This happens not only when a culture sees research as too time-consuming or expensive. UX research is a time consuming process that slows down product and development timelines.

User Testing 52

User Testing Research Software UX Product Research 52

Intercom, Inc.

JULY 15, 2021

With a Master’s degree in human-computer interaction and over two decades of experience in user research and user experience in companies like Oracle, he now leads the design team across all product offerings at IBM. If you’re short on time, here are a few quick takeaways: Good design is good business.

Research Software 245

Research Software Feedback Software Reporting Tools User Testing 245

Folding Burritos

DECEMBER 7, 2017

As Product Managers, we perfectly understand the need to generate and use customer feedback. This led me to reach out to 14 leading Product Managers and talk with them about how they use customer feedback in their own companies and teams. Feedback is only relevant vs. a goal and user context. Understand where it’s coming from.

User Testing 170

User Testing Customer Feedback Feedback Software Customer Experience 170

BrainMates

MAY 28, 2019

Understanding that product management is not a one person job, SnapComms CEO Chris Leonard and 11 employees, who hailed from customer service, engineering, marketing and sales, attended the Brainmates’ Essentials of Product Management course to start the company product management journey together.

Framework 74

Framework Data Visualization Marketing Reporting Tools 74

The Product Coalition

NOVEMBER 6, 2019

Product Roadmaps are some of the most important product tools. Learn how to create your product roadmap in 2019, including 5 templates you can get inspiration from. Roadmapping is one of the unsung heroes in the product arena. Perfect your roadmapping skills by learning from the examples below! Useful, right?

Roadmap 61

Roadmap Data Visualization Technical Review User Testing 61

The Product Coalition

JULY 23, 2023

Unfortunately, most of the time, the expectation is a feature. For those who did not have the ‘pleasure’ of the COVID virtual experience, imagine having to work out an important disagreement with someone you never met over a video screen in thirty minutes. he said for the third time, varying his attack slightly each time.

Onboarding KPIs 128

Onboarding KPIs Product Research Finance Government 128

UX Planet

MARCH 2, 2024

Our design system standardized the way we create experiences globally Global adoption and implementation of the design system. Each team had its own interpretation of the brand’s digital guidelines to support their business, product, and user needs. Sound familiar? Today, it has transcended beyond being merely a designer tool.

Feedback Software 76

Feedback Software Systems Review CTO Coach Data Visualization 76

Usersnap

JANUARY 18, 2024

These leaders understand that a streamlined NPS tool distills vast customer sentiment into actionable data, guiding strategic decisions. This methodology transforms customer feedback into a competitive lever for business excellence. Question 5: How likely will you recommend our customer support service to a friend or colleague?

Data Visualization 52

Data Visualization Product Research Customer Feedback User Testing 52

Bain Public

JANUARY 10, 2023

The sales team is going to take esoteric features that are being requested by people that are prospects, they're not even actual customers, but their feedback somehow is going to have more value than the actual customers themselves. There is no roadmap so the organisation isn't really geared toward moving a product iteratively.

Roadmap 52

Roadmap Customer Experience Outbound Leadership 52

Mind the Product

MAY 5, 2020

Ahead of the ninth Global Accessibility Awareness Day (GAAD) on May 21st and, at a time where digital products are very much in the spotlight, we’re digging deep into accessibility to better understand how we, as product managers, can improve our digital products. Accessibility Guidelines. Introduction. Complying With the Law.

Reporting Tools 113

Reporting Tools Research Software Product Management Product Manager 113

Ask Benny

JANUARY 25, 2020

How to build a roadmap while staying agile and lean, and why so many product teams do agile wrong. Too many times, the whole agile process becomes “religious” and focuses around the sprint and the sprint rituals instead of what it means to be agile. Too detailed sizing efforts. Long design and specification cycles.

Feedback Software 78

Feedback Software Reporting Tools Research Software Product Research 78

The Product Coalition

DECEMBER 20, 2018

Roadmapping is one of the unsung heroes in the product arena. The principles of creating a Product Roadmap First of all: as PMs, you are assumed to hold an ability to improvise. That said, a Product Roadmap is a good tool to actually anticipate mistakes. Finally, Levels of Effort should be consulted with engineers.

Roadmap 60

Roadmap Data Visualization User Testing Technical Review 60

The Product Coalition

JULY 24, 2020

Check out more insightful sketches by Jono Hey on sketchplanations.com This article is part of a wider guide on how to establish a product discovery framework in your organization. Up until this point in the blog series, the focus has been all about establishing the framework. How price-sensitive are customers for this type of product?

Product Research 78

Product Research User Testing Data Visualization Customer Feedback 78

Modus Create

JULY 21, 2020

We’ll discuss what’s necessary to accomplish when you’re planning to transition to Scaled Agile, including the differences in frameworks, tools, and training options that are critical to success. This allows time to integrate, iron out any bugs, and not delay the dependent team. Frameworks. How do we get there from here?

Agile 134

Agile Data Visualization Reporting Tools Research Software 134

Intercom, Inc.

OCTOBER 9, 2019

But we are also expected to perform a series of System 2 tasks, such as carefully considering a product roadmap, framing user problems, undertaking strategic analysis, and evaluating different possible features. Here are two guidelines to get there. It allows you to free up time for the rest ?– ?the the hard things ?– ?that

Reporting Tools 201

Reporting Tools Product Management Product Manager Research Software 201

Userpilot

DECEMBER 15, 2021

As end-users, we’ve all experienced those moments where we wished our apps were perfectly integrated with each other. Whether it’s to pass data between platforms, get notifications in our Slack/Teams apps, or have workflows with more complex logic, we would all save a lot of time and headache if our apps worked together cohesively.

Customer Experience 85

Customer Experience Data Visualization Customer Feedback Webinar 85

UX Studio: Product Management

FEBRUARY 17, 2019

When setting out to improve products or services, experienced UX teams follow a well-planned scientific process divided into two parts: UX evaluation and user research. Our UX expert review process involves areas such as: Business and user objectives. Customer care data. Usability guidelines compliance. Happier customers.

Data Visualization 75

Data Visualization UX User Testing Research Software 75

Intercom, Inc.

SEPTEMBER 24, 2019

We often spend less time thinking and talking about the impact of design work – that is, what does our work truly achieve and change beyond just the artefact that it delivers. High quality design work: Is valuable to customers and solves the intended problem. Is easy to use and understandable. Is well crafted and polished.

Feedback Software 222

Feedback Software Leadership Framework Software Review 222

Ask Benny

FEBRUARY 26, 2019

How to build a roadmap while staying agile and lean, and why so many product teams do agile wrong. Too many times, the whole agile process becomes “religious” and focuses around the sprint and the sprint rituals instead of what it means to be agile. Too detailed sizing efforts. Long design and specification cycles.

Feedback Software 60

Feedback Software Reporting Tools Research Software Product Research 60

The Product Coalition

JULY 17, 2018

How to build a roadmap while staying agile and lean, and why so many product teams do agile wrong. Too many times, the whole agile process becomes “religious” and focuses around the sprint and the sprint rituals instead of what it means to be agile. Too detailed sizing efforts. Long design and specification cycles.

Feedback Software 60

Feedback Software Reporting Tools Research Software Product Research 60