Intercom, Inc.

AUGUST 21, 2019

Some 84% of people trust online reviews as much as a personal recommendations, reason enough why every business should be concerned with who reviews their product and what they have to say about it. What do we mean by the term “review sites”? Not all review sites are made equal. Peer review sites.

Software Review 172

Software Review Technical Review Reporting Tools Research Software 172

Mind the Product

MARCH 12, 2020

Many other tech companies organize themselves in this way, including Spotify , Atlassian , and Airbnb. Product managers often use skills like strategic thinking, user research, product prioritization / backlog grooming, data analysis, and communication. Maintaining templates, guidelines, how-to references and resources.

Product Research 239

Product Research User Testing Weak Development Team Customer Experience 239

Intercom, Inc.

OCTOBER 12, 2021

As a support leader, you already know how important it is to take care of your customers – but it’s just as important to take care of your support team. Here’s why human support is so crucial for any customer-centric organization, and how it can have a significant impact on your team, your business, and your customers.

Weak Development Team 222

Weak Development Team Customer Experience User Testing Customer Feedback 222

UX Planet

DECEMBER 6, 2024

If there is one thing thats altering the way we create user experience (UX) designs and conduct research in 2024, it is definitely artificial intelligence (AI). From new UX-related technologies and automation to personalization. Its time to find out how you can improve UX without compromising the humanelement.

Feedback Software 89

Feedback Software Research Software Analytic Tools Data Visualization 89

Mind the Product

FEBRUARY 16, 2021

The post Building Accessible Products – Jonathan Hassell on The Product Experience appeared first on Mind the Product. How do we get a great experience of a digital product for every single person using it? The Web Content Accessibility Guidelines (WCAG). * The Product Experience is hosted by Lily Smith and Randy Silver.

Product Research 218

Product Research Customer Experience Feedback Software User Testing 218

Alchemer Mobile

SEPTEMBER 19, 2019

Today, Apple releases the latest version of its most popular operating system, iOS (as well as the re-branded iPadOS), to hundreds of millions of customers worldwide. Apple builds on this foundation with three new changes (two I’ll touch on here and one I’ll cover later) that will likely impact your customer experience.

Technical Review 200

Technical Review Technology Product Marketing Marketing 200

Roman Pichler

APRIL 5, 2022

Contrast this with a sprint review meeting , which might help you determine if users can easily sign up for the product. But for sprint review meetings , you may also want to invite (selected) users and customers to collect their feedback. 2 Involve the Right People. 3 Have the Right Input Available.

Weak Development Team 313

Weak Development Team Product Management Product Manager User Testing 313

BrainMates

OCTOBER 20, 2024

The Customer Service Gap Model By ADRIENNE TAN In competitive markets, delivering superior customer value is a top priority. It’s not just about creating a great product—it’s about ensuring the entire customer journey, from initial interaction to post-purchase support, exceeds expectations.

Data Visualization 52

Data Visualization User Testing Customer Feedback Customer Experience 52

Userpilot

MARCH 9, 2025

What happens when you build a product or service around what you think potential customers want, only for them to buy something else? For starters, it shows you dont know your customers well enough. But worse than that, it leads to lower revenue, failed products, and plummeting customer loyalty. The short answer: yes.

Research Software 83

Research Software User Testing Analytic Tools Feedback Software 83

Alchemer Mobile

FEBRUARY 2, 2021

They focus all of their time and resources on building a great app. When it comes time to launch, however, they fall into the trap of thinking submitting an app to the app stores is the same as launching an app. Without marketing, even the best apps struggle when it comes to customer acquisition and discovery. It’s marketing.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Intercom, Inc.

FEBRUARY 26, 2018

As well as being a critical philosophy behind how we build software, it also represents how I feel about the software industry and technology in general. Interest rates are at all time lows. Basic technology execution is becoming easier too. There are more technology jobs than ever before. Innovative startups.

Research Software 224

Research Software Software Review Technical Review Development Team Review 224

The Product Coalition

MARCH 14, 2023

Know Your Customer (KYC) in mobile app banking is designed to protect financial businesses against crimes like fraud and money laundering. On the user’s side, it’s a process where they need to verify their identity, address, and purpose of using the app. The time to apply. Short attention span.

User Testing 148

User Testing Analytic Tools Research Software Data Visualization 148

The Product Coalition

FEBRUARY 26, 2021

You don’t buy iPhone as a phone, you buy an entry ticket to the Apple experience. Also, to understand what it feels like to use the app from an Apple user perspective. It was my first Apple experience that ended up with purchasing MacBook for personal use. But this story is not about Apple experience.

Customer Experience 131

Customer Experience Technical Review Systems Review Software Review 131

Gainsight

AUGUST 24, 2020

So imagine, if you will, a product-onboarding process for every new customer that’s intuitive, efficient, and easy to scale. In this scenario, it’s not only customers who would enjoy increased productivity and cut costs due to a highly efficient onboarding process. Identify key onboarding flows and map to defined user personas.

Onboarding KPIs 105

Onboarding KPIs Technical Review Data Visualization Feedback Software 105

The Product Coalition

JUNE 21, 2021

But the experiences for many others who rely on tangible interactions with real people?—?they we also face the question of how we will make digital technology truly accessible for everyone, regardless of their physical or cognitive abilities. If your answer is, “All users,” you’ve supported “Digital Inclusion”.

Research Software 158

Research Software Data Visualization Software Review Technical Review 158

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

Intercom, Inc.

JULY 16, 2019

As our business has grown , so too has the potential customer impact of any incident. For example, a relatively common type of incident might be a brief outage of Intercom due to a database failover. Communication : When needed, communication with customers, support, sales and leadership can occur.

Technical Review 215

Technical Review Software Review Document Engineering 215

Product Management University

MARCH 20, 2023

Customer success managers are the owners of your customer accounts. If your organization is looking to create or strengthen its voice of customer (VOC) structure and organize the chaos of talking to customers on all fronts, customer success managers have to play the role of quarterback (American football).

Customer Experience 130

Customer Experience User Testing Customer Feedback Technical Review 130

Usersnap

APRIL 12, 2019

Google’s tech alone didn’t build them into a top company, User Research matters too! Such insight, and their acquisition of such continues broadening, then helps informs competitive user engagement strategies. User loyalty is the natural result. Keep reading for info on Google’s current user research.

User Testing 110

User Testing Research Software Customer Feedback Feedback Software 110

Intercom, Inc.

APRIL 23, 2018

When building your products, the security and privacy of your customers’ data needs to be a top priority. The EU’s General Data Protection Regulation (GDPR) is a major regulatory change that will affect all companies with EU customers or users – and because it applies to companies no matter where they may be, it has a truly global reach.

Weak Development Team 220

Weak Development Team Systems Review Data Visualization User Testing 220

Userpilot

DECEMBER 6, 2022

Marketing Resource Management (MRM) refers to a set of marketing technologies and processes focused on streamlining and centralizing marketing assets, operations, workflows, and information into a single system. Organize project requests, reviews, approvals, communications, and proofing in one system for better efficiency and clarity.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Customer Experience 98

Intercom, Inc.

DECEMBER 21, 2021

And yet, here at Intercom, we have been determined to make the most of these difficult times. “We have accelerated through many years of progress as if we’re living in a time-lapse” Business is increasingly conducted online, and customer communications are undergoing a massive transformation as customer expectations change.

Customer Communications 196

Customer Communications User Testing Research Software Technical Review 196

Userpilot

MAY 22, 2024

Knowing what your customer does at different stages of their relationship with you can help increase engagement, loyalty, and customer retention. You can access this information through the right customer lifecycle management software. It helps increase customer loyalty , brand awareness, conversions, and engagement.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Reporting Tools 105

Intercom, Inc.

DECEMBER 20, 2022

Throughout the year, we’ve talked with and learned from industry leaders, experts, and innovators about a multitude of topics: from facing the tech slowdown to the dawn of machine learning, from the trends transforming customer support to using human insight to create memorable experiences. Yamini Rangan , CEO at Hubspot.

Technical Review 118

Technical Review Software Review Customer Feedback Data Visualization 118

UX Planet

AUGUST 16, 2024

It is a large-scale undertaking that requires major investments in time, budget, and personnel. Whether the project is sparked by an urgent need to transition to the latest tech stack or a calculated rebranding effort, creating a comprehensive website redesign project plan is vital for success.

Analytic Tools 97

Analytic Tools Data Visualization Research Software Feedback Software 97

Mind the Product

NOVEMBER 12, 2018

If they do, it would likely be a jarring experience. As a Bulgarian friend of mine explained to me, after being asked whether a particular time format would look correct to Bulgarian speakers: “No, but we’re used to it because translations suck in many programs.” It might even put them off the app altogether. They shouldn’t.

Research Software 172

Research Software User Testing Software Review Product Research 172

The Product Coalition

FEBRUARY 22, 2023

Unlike last time, though, the NFT space this time has evolved manifold, with a plethora of new applications waiting to be adopted into the mainstream world. Running an NFT business can also be easier for those not accustomed to deeper technological nuances of Web3, and they can learn them through experience.

Research Software 147

Research Software Technical Review Customer Experience User Testing 147

UX Planet

SEPTEMBER 10, 2024

The effectiveness of a design system cannot be assumed; it must be actively measured and optimized over time. Benefits of high adoption rate : The more teams that adopt the system, the more consistency there will be across your products, leading to a unified user experience and lower design and dev effort.

Analytic Tools 109

Analytic Tools Feedback Software Systems Review Data Visualization 109

Userpilot

JUNE 4, 2024

The right interaction design principles can help you create intuitive, user-friendly product experiences that drive long-term retention. TL;DR Interaction design is the practice of designing digital products and interactive systems with a focus on user behavior. Follow usability guidelines to enhance engagement.

Data Visualization 104

Data Visualization Feedback Software Research Software Analytic Tools 104

The Product Coalition

OCTOBER 8, 2023

Explore the secrets of creating a successful Crypto Prediction and Opinion Platform, and provide users with insights to help them navigate the cryptocurrency market wisely. Crypto prediction platforms provide valuable insights into the volatile world of cryptocurrency markets, aiding users in making informed decisions.

Data Visualization 148

Data Visualization Reporting Tools Feedback Software Customer Feedback 148

The Product Coalition

JANUARY 16, 2022

After reviewing over 50 candidates, 25 phone interviews, and 15 full interviews, I eventually had to choose between a few final contenders. Of course, it would have been ideal to find someone who had had both extensive experience and amazing learning abilities, but there’s a reason unicorns are so rare.

Roadmap 174

Roadmap Data Visualization Customer Experience User Testing 174

Arkenea

OCTOBER 15, 2024

Selecting the right technology stack Factors to consider while choosing the tech stack Why Hire a Healthcare Web Development Company? Customized healthcare websites are a go-to-option because they bring out the uniqueness of a healthcare facility or clinic or a provider. This saves time and energy going through regulations.

Web Development 98

Web Development Web Developers Analytic Tools Technical Review 98

The Product Coalition

OCTOBER 30, 2023

This was the third conversation we were having about the product, an app that served our own company along with external customers. And we all know that internal customers take more work to manage. But I also recognized it was a significant change for stakeholders and customers. I explained this many times.

Roadmap 147

Roadmap Feedback Software Onboarding KPIs User Testing 147

Intercom, Inc.

NOVEMBER 4, 2021

You wouldn’t expect to find a Brand Studio at every tech startup, but then again, we’ve always enjoyed doing things a little bit differently. If you’re short on time, here are a few quick takeaways: When it comes to creative projects, there’s always a risk of overkill. So we like to say that we write with a smile.

Branding 222

Branding Technical Review Customer Experience Enterprise 222

Usersnap

JULY 16, 2021

Google’s tech alone didn’t build them into a top company; User Research matters too! Such insight, and their acquisition of such continues broadening, then helps informs competitive user engagement strategies. User loyalty is the natural result. Keep reading for info on Google’s current user research.

User Testing 84

User Testing Research Software Customer Feedback Product Research 84

Userpilot

DECEMBER 19, 2022

Indeed, customer retention becomes even more important as your business grows and customer acquisition costs soar. Existing customers are high-value, low-effort assets that can serve as primary revenue drivers. This makes customer retention an important performance indicator for any business strategy.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback Product Research 98

Intercom, Inc.

OCTOBER 19, 2022

At Intercom, we believe trust is at the core of every relationship between a business and its customers. We handle the security of your data so that you can focus on acquiring, engaging, and retaining your customers. Before a vendor is procured, our IT, legal, and security teams review their security and data privacy practices in full.

Data Visualization 138

Data Visualization Reporting Tools User Testing Research Software 138