Gainsight

JULY 31, 2025

When your Customer Success team starts feeling like Bill Murray in Groundhog Day— reliving the same onboarding questions, delivering the same training sessions, and answering the same support tickets day after day, it’s not an extreme case of déjà vu. Signals You’re Ready to Scale Are your customer webinars at capacity within minutes?

Customer Experience

Userpilot

MAY 27, 2025

The role will lead a team of PMs and be responsible for increasing the daily active usage of the browser through improving user engagement, retention, and activation. Some mostly focused on the users rather than the technical side of things. Someone with no people management experience. Who would be a bad fit for this job?

Analytic Tools

Lenny Rachitsky

JANUARY 21, 2025

Notion and Slack are the CRM and customer support surprises. We’ll include GitLab next time to get a better sense of its use too. And as you’ll see below in the section on switching tools, users aren’t happy about using Teams. Two hypotheses: People do not think highly of the Teams user experience.

Data Visualization

Product Innovation Educators

JANUARY 27, 2025

Companies find something that works and gives them a competitive advantage and then tend to stick with it, limiting meaningful innovation over time. Instead, they learned business “on the street” through direct experience, observation, and an innate ability to solve real-world problems.

Research Software

UX Planet

JUNE 13, 2025

White hat designers In Part 1 of this story, we explored how a lone in-house design generalist can free up time and resources by offloading routine UI maintenance tasks to web engineers. So, what can a newly liberated product design generalist do with all that reclaimed time? So is there a way out?

User Testing

Productside

APRIL 4, 2025

Discussing product leadership and challenges, Orly shares her unconventional path into product, the lessons she learned turning around a failed product, and how she builds high-performing teams in global tech companies. Product Leadership Through Challenges Nicole: That was incredibly boldand it really paid off.

Leadership

Business Acumen Institute

SEPTEMBER 18, 2023

And, the research is done sometimes to the workshops I deliver. There are high potential leadership development programs But if we look a little bit more deeply into the organization, let’s assume all those great high potential people become the future C suite people, who’s gonna move into those next higher level jobs.

Data Visualization

Roman Pichler

JULY 20, 2016

Goal-oriented roadmaps focus on goals or objectives like acquiring customers, increasing engagement, and removing technical debt. The details, including the epics, user stories, scenarios and UI designs, belong in the product backlog and not on your roadmap, as the picture below shows. Remember: Collaboration requires leadership.

Roadmap

Roman Pichler

MARCH 9, 2022

It helps people understand how their work relates to a bigger whole and how their efforts create a positive change. It also allows you, as the person in charge of the product, to understand if dedicating your time and energy to the offering is worthwhile and sustainable. Visioning Workshop Attendees. The vision pulls you.”.

Vision

The Product Guy

AUGUST 1, 2017

Amanda had 18 years of product management experience and was able to clearly foresee the obstacles I might encounter in my new role. This training set can be composed of workshops where I can transfer my product management knowledge (e.g. how to write user stories, stakeholder management, how to define value proposition).

Leadership

Roman Pichler

MAY 8, 2018

Three Types of Leadership. Each role provides a distinct type of leadership. Providing the right product leadership is demanding; it requires a specific skills set and usually your full attention as the person in charge of the product. As the product owner, you lead the product and are responsible for its overall success.

Leadership

Roman Pichler

SEPTEMBER 11, 2023

I view it as an entity that creates tangible value for users and possibly customers as well as the business. Once you’ve identified and selected a specific product, you can take the next step and determine the people who are required to create or progress it and generate the desired user and business benefits.

Reporting Tools

Product Innovation Educators

DECEMBER 4, 2023

How product managers can navigate leadership challenges Today we are talking about four leadership motions that enable increased organizational effectiveness and productivity and alleviate organizational friction, waste, and indecision. Sharing the four leadership motions with us is Janice Fraser.

Leadership

Roman Pichler

JUNE 1, 2020

The first one carries the risk of being a feature broker and offering a product that has a weak value proposition, gives rise to a poor user experience, and consists of a loose collection of features. While this definition includes users and customers, I use the term in this article to refer to the internal business stakeholders.

Weak Development Team

Roman Pichler

JULY 6, 2021

But others find it hard to no longer be actively involved in making product decisions, regularly talking to users, engaging the stakeholders, and working with development teams. Grow Your Leadership Skills. Time management: You have learnt to effectively manage your time, and you are able to practice sustainable pace.

User Testing

Roman Pichler

OCTOBER 5, 2021

This is problematic especially for young products and those that experience a bigger change, like a life cycle extension , as their backlogs tend to be volatile and require frequent and sometimes bigger adjustments. Looking at the backlog, I noticed that it contained only detailed user stories—no epics or other coarse-grained items.

Weak Development Team

Roman Pichler

AUGUST 16, 2022

This does not mean, though, that you must like the other person and that you must be happy and smiley all the time—nor does it mean sugar-coating messages, only telling people what they want to hear, and putting up with issues. At the same time, be frank. First, empathy is the foundation for effective leadership.

Product Management

Roman Pichler

FEBRUARY 19, 2024

Level two increases empowerment by adding the authority to determine the features and user experience the product should offer. At the same time, I believe that it is important to look at things the way they are. Before I discuss the three levels in more detail, let me briefly explain why I wrote this article.

Product Research

Product Talk

MAY 13, 2020

She coaches teams using my Continuous Discovery Habits curriculum and is helping me bring the Continuous Discovery Habits workshop to more companies. A well-defined outcome provides a focal point for the product team and serves as a guiding light for their discovery efforts. Help me in welcoming Hope as an official author. Grow margin.

Product Research

Product Talk

SEPTEMBER 7, 2022

A lot of product teams claim to be focused on their users. They might even have regular steps in their processes that remind them to put their users’ needs first. It’s more about looking for new ways to collect insights from users, uncover underlying assumptions, and explore the opportunity space.

Product Research

Roman Pichler

APRIL 5, 2022

For example, a product strategy workshop might have the objective to identify the key changes required to achieve product-market fit. Contrast this with a sprint review meeting , which might help you determine if users can easily sign up for the product. This can make it harder for people to free up the necessary time and attend them.

Product Management

Product Talk

APRIL 17, 2024

And if you’re trying to guide your teams toward being more empowered and autonomous, this is a process that takes dedicated time and commitment. She regularly shares her learnings and insights on LinkedIn and recently took some time to chat with Teresa for this Product in Practice about her teams’ experience with continuous discovery.

Product Research

The Product Coalition

JULY 2, 2022

Last month I had the privilege of participating in SVPG’s ‘Coach the Coaches’ workshop in Europe. After 3 full days of meaningful discussions, I took the time to reflect and share with you my thoughts and insights. I soon found out that I was going to be the only one from Israel attending the workshop.

Workshop

The Product Coalition

AUGUST 17, 2023

If you’re a workshop leader or meeting facilitator, at some point you’ve probably observed the not-so-fun energies of resistance and aversion among your participants. The truth is, the workshop experience is going to be a waste of time if it isn’t grounded in a well-thought-out design.

Workshop

The Product Coalition

DECEMBER 13, 2022

In a recent poll, many of my fellow facilitators shared that the most challenging part of designing a workshop lies in picking the right methods and activities to apply, then pacing against them. It’s our job to get them from A to B, ideally using the best-fit activities to help solve the problem at hand (and without running out of time).

Workshop

Roman Pichler

APRIL 4, 2023

In the worst case, they are product backlog managers and user story scribes. But there is only so much work someone can cope with, and being overworked for an extended period of time leads to low productivity, mistakes, and health issues. First, the product people don’t have full ownership of their products.

Feedback Software

Roman Pichler

FEBRUARY 9, 2022

What’s more, it’s not uncommon in my experience that product owners have to do their job without the support of a Scrum Master or agile coach. This includes sprint planning , Daily Scrum , sprint review , and sprint retrospective , as well as product strategy and product roadmap workshops. What the Scrum Master Should Do.

Reporting Tools

Mind the Product

JULY 23, 2019

The three magic questions] What are the user and customer behaviours that drive business results? Follow Josh on Twitter , check out his latest book, Outcomes Over Output ( US / UK / DE ), and keep up with his workshops and speaking engagements. The Product Experience is hosted by Lily Smith and Randy Silver.

Customer Experience

Product Innovation Educators

JUNE 12, 2023

She is the Head of Merchant Growth and Monetization for Google’s B2B ecommerce business, where she is leading efforts to build the next $1B+ B2B business for the company. Second is setting up the right funnels for access to users. First, we go out and talk to customers. To help us, Neha Bansal is with us.

User Testing

Roman Pichler

JUNE 4, 2018

Business models also tend to change when companies digitalise their business—customer relationships, pricing models, partner and supplier relationships, cost factors, and other aspects are likely to be affected. This example is representative for many companies in my experience: product roles are often applied ineffectively.

Product Management

Product Management University

JANUARY 18, 2022

The leadership side of product management reaches its pinnacle when you have the complete trust of executives, marketing, sales, engineering, finance, customer success, and customers. Product management leadership comes in two flavors. Understanding Your Target Customers Better Than Everyone Else.

Leadership

Melissa Perri

JULY 23, 2024

At the end of this review, I do a Product Leadership workshop with C-Suite and Product leaders, where I show them what good looks like, and they have a chance to reflect on where they are. Other Times, it's due to a lack of skill set in product leaders. I gather data through surveys about observations.

Weak Development Team

The Product Guy

JUNE 4, 2024

As a product management veteran with over 20 years of leadership experience, I’ve worked with numerous organizations looking to transform their approach to building and delivering products. It’s about influencing a company’s culture to embrace experimentation, learning, and customer-centricity.

Onboarding KPIs

Product Innovation Educators

MAY 25, 2020

The strategies the Disney Head of Innovation used to bring products customers love to life. Last year I was at a product management conference in Orlando and the keynote speaker discussed leadership at Disney. Now he is a keynote speaker and also deliverers workshops and ideation forums to companies around the globe.

User Testing

Mind the Product

MARCH 11, 2020

One of the things we’ve learned from doing this podcast is that it’s important to schedule in time to reflect and to revisit some of the lessons you’ve learned along the way. The three magic questions] What are the user and customer behaviours that drive business results? Quotes of the Episode.

Customer Experience

Mind the Product

AUGUST 13, 2019

Despite up to 96% of all innovation projects failing to make any return on investment and 97% of large businesses believing digital innovation to be critical to their future success , how do organisations find the balance between challenging the status quo and creating innovative products and services time and time again?

Customer Experience

Mironov Consulting

MAY 20, 2019

In addition to my formal coaching of product leaders (Directors, VPs and CPOs who directly manage teams of product managers), I talk with lots of senior individual contributors about the risks and challenges of moving “up the ladder” into product leadership roles. I will spend my time in meetings.” . And this is a valid concern.

Leadership