Userpilot

NOVEMBER 30, 2023

How do product managers identify market gaps? TL;DR Market gaps are the disparities between what customers need and want , and what the market can deliver. A market gap can be caused by missing functionality or poor user experience. Let’s get into it! What are market gaps? What could lead to market gaps?

User Testing 98

User Testing Data Visualization Feedback Software Research Software 98

Usersnap

JULY 16, 2021

Google’s tech alone didn’t build them into a top company; User Research matters too! Such insight, and their acquisition of such continues broadening, then helps informs competitive user engagement strategies. User loyalty is the natural result. Keep reading for info on Google’s current user research.

User Testing 84

User Testing Research Software Customer Feedback Feedback Software 84

Usersnap

APRIL 12, 2019

Google’s tech alone didn’t build them into a top company, User Research matters too! Such insight, and their acquisition of such continues broadening, then helps informs competitive user engagement strategies. User loyalty is the natural result. Keep reading for info on Google’s current user research.

User Testing 110

User Testing Research Software Customer Feedback Feedback Software 110

Alchemer Mobile

APRIL 21, 2020

This information is critical for most product managers and mobile marketers to optimize the mobile customer experience. We published six new research reports today – each industry-specific guide reveals exclusive benchmark data gathered from more than 800 mobile apps with 5,000+ active users.

Finance 147

Finance Travel Research Software User Testing 147

Userpilot

JUNE 8, 2022

How can you tell if your product is resonating with users? How do you get feedback on what new features to build next? Being up to date with customer feedback is more important than ever as it gives you direct insights into what people think and feel, without you pushing them to say it. What is brand monitoring?

Customer Feedback 105

Customer Feedback User Testing Feedback Software Branding 105

The Product Coalition

NOVEMBER 1, 2022

Digital transformation has an impact on consumer behavior in tourism. Digitalization has transformed the way people live, work, and travel. Moreover, digital transformation has diversely defined consumer behavior in tourism. Moreover, digital transformation has diversely defined consumer behavior in tourism.

Research Software 98

Research Software Feedback Software User Testing Travel 98

The Product HQ

APRIL 20, 2024

Looking to become a SaaS product manager? The need for SaaS product managers is skyrocketing with each passing year. Businesses need SaaS product managers to oversee their product development efforts and ensure that they are a success. How to Become SaaS Product Manager? Then you’ve made the right choice.

Research Software 52

Research Software Feedback Software Analytic Tools Customer Experience 52

Alchemer Mobile

APRIL 25, 2019

What if you could get a daily pulse on how your customers feel and how that changes over. What if you could watch how customer sentiment changes in real-time following. It could be the driving force in making data-driven product roadmap decisions and having a comprehensive view of customer sentiment.

Travel 211

Travel Feedback Software Data Visualization Reporting Tools 211

Product Talk

FEBRUARY 28, 2024

The idea was that her trio would test out the concepts from Continuous Discovery Habits and then guide the broader product organization at Going to adopt the habits. They didn’t have enough time and felt rushed. They had too much time and struggled to make progress. This would be a much shorter blog post if that were the case!

Product Research 237

Product Research Onboarding KPIs Feedback Software User Testing 237

The Product Coalition

JANUARY 25, 2024

We’d like to thank Tremis Skeete, Executive Editor of Product Coalition for his valuable contributions in the research, development and writing of this article. We also thank Product Coalition founder Jay Stansell, who has provided a collaborative product management education environment.

Artificial Inteligence 135

Artificial Inteligence Reporting Tools Feedback Software Research Software 135

Alchemer Mobile

JUNE 11, 2019

If you’re a travel brand developing an app for your airline, hotel, rideshare, etc. you need to understand that your customer’s number one priority is convenience. When customers are in a hurry, the last thing they need is for something completely out of their control to inconvenience you. Personalize the customer experience.

Feedback Software 180

Feedback Software Travel Airlines Customer Experience 180

Intercom, Inc.

JUNE 19, 2018

On a recent night out in London, Tristan Watson discovered the value of great customer support, when his bag full of electronics, video equipment and personal items was stolen from a pub. Anyone who’s lost their wallet while traveling knows the process to get fraudulent charges refunded can be painful.

Reporting Tools 216

Reporting Tools Research Software User Testing Customer Experience 216

Split

AUGUST 18, 2022

However, there are simple testing ideas you can try to make the most of a difficult situation. But, make sure that your efforts to save are not damaging growth and retention. A second axis to consider is that your customers themselves have less interest in spending. What are examples of cost savings that you want to A/B test?

User Testing 98

User Testing Customer Experience Product Research Testing 98

The Product Coalition

JULY 10, 2023

Uncover the tools available for effective consumer-generated marketing and learn how to utilize them in your own initiatives. In this context, the role of product managers becomes increasingly crucial. By actively supporting marketing efforts, product managers can unlock new avenues for growth and bring innovative ideas to the table.

User Testing 82

User Testing Feedback Software Analytic Tools Data Visualization 82

The Product Coalition

DECEMBER 8, 2021

Voice search in the travel and hospitality industry has switched the way people search for information. These voice search technologies can improve customer experiences and business operations. Let’s look ahead to the future voice search applications in the service-oriented industry as hospitality and travel.

Reporting Tools 146

Reporting Tools Data Visualization Research Software Travel 146

The Product Coalition

MAY 9, 2020

Emerging Product Strategy Product Management in the Time of COVID Part I: Stopgaps & Scaled Retention Strategies This first article in the series highlights customer retention strategies for products adapting to changes in customer behavior. What are we going to do next? one of our developers asked.

User Testing 79

User Testing Product Research Customer Experience Customer Feedback 79

The Product Coalition

JUNE 25, 2023

Delivering Happiness: Zappos’ Core Values and the Power of Customer Experience Source: zappos.com We all know that giving better customer service in your business is important. In all companies, I worked so far, having great customer service was one of the core values, but we were not able to stand by it for long.

Customer Experience 101

Customer Experience User Testing Customer Feedback Books 101

The Product Coalition

FEBRUARY 14, 2023

Photo by Ian Schneider on Unsplash Product Management is one of the hottest and trending career options today. I’ve made the transition from an Analyst to a Product Manager (PM) , which is why many such aspirants often ask me for advice: How do I get into Product Management? Can you tell me more about your experience?

Customer Experience 139

Customer Experience Analytic Tools Feedback Software Product Management 139

Userpilot

DECEMBER 13, 2023

TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. Such a strategy helps the team put themselves in the shoes of the users, better understand their needs and pain points , and make the user experience consistently good at all stages of the user journey.

Research Software 92

Research Software Analytic Tools Feedback Software User Testing 92

The Product Coalition

AUGUST 3, 2023

User-centricity: A well-defined vision keeps the focus on the end users and their needs, ensuring that the product remains relevant and valuable. For example, “Through an AI-powered ride-sharing platform that optimizes routes for reduced travel time and environmental impact.”

Vision 123

Vision Product Research User Testing Roadmap 123

bpma ProductHub

JUNE 12, 2017

By Garima Painuly – As product managers, we know we should obsess over our customers. Depending on your organization, you may be working with a robust user research team or you may be on your own, finding & conducting interviews to uncover needs and ideas that might delight. Keep it concise. Garima has an M.S.

Workshop 186

Workshop User Testing Customer Experience Research Software 186

Userpilot

MAY 1, 2024

There is a ton of product management advice out there, but most of it is generic tips repeated over and over again. Keep on reading to learn about his journey into product management , his recommended newsletters and podcast episodes, and his top tips for product management success.

Feedback Software 87

Feedback Software Analytic Tools User Testing Customer Feedback 87

Userzoom

JULY 10, 2019

Insurance companies are spending a lot to attract customers to their websites. The common factor of insurance sites, and the biggest UX challenge, is to make it easy for customers to complete often lengthy and complex forms to provide them with an accurate quote. Provide an estimate of the time it will take to complete forms.

Customer Experience 120

Customer Experience User Experience User Testing UX 120

UX Studio: Product Management

AUGUST 25, 2021

With the COVID-19 pandemic and the world changing around us, I began to wonder how the work we do as UX Researchers is impacted and, more importantly, what we can do to improve the world through human-centered design. And how do we make sure that this crisis does not force the next generation of UX Researchers?—?who

Research Software 104

Research Software User Testing Customer Experience Product Research 104

The Product Coalition

JULY 16, 2022

Can The ‘Jobs-to-be-Done’ (JTBD) Framework Help With User Onboarding? User Onboarding is the process of radically increasing the likelihood that new users become successful when adopting your product. The Gartner Group studied that most of the SAAS platforms today lose 75–80% of customers while Onboarding.

Framework 128

Framework Research Software Customer Experience User Testing 128

Alchemer Mobile

MARCH 16, 2021

In response, teams across all industries need to rethink their mobile feedback and engagement strategies to meet rapidly-shifting marketplace changes. Our 2021 report includes data from 1,000 iOS and Android apps with 5,000+ active users, with over a billion app installs evaluated. 2020 reset the mobile app engagement playing field.

Data Visualization 246

Data Visualization Reporting Tools Feedback Software User Testing 246

The Product Coalition

FEBRUARY 2, 2023

As product managers, it’s our job to develop solutions that solve real problems for our customers and create value for the business. One effective approach is to use a hypothesis-driven product validation framework to ensure that your efforts are focused on the most important questions at the right time.

User Testing 141

User Testing Feedback Software Product Research Research Software 141

The Product Coalition

JULY 19, 2022

Let’s discuss ways to build strategies for high-value customers and work towards establishing a great product experience Who are high-value customers High-value customers are users who have already subscribed, signed up to your product, or own some of your products if you have many products in your ecosystem.

User Friction 122

User Friction Customer Experience User Testing Customer Feedback 122

Alchemer Mobile

APRIL 28, 2021

One size did not fit all for Utilities apps in 2020. Travel apps ratings and reviews were around or slightly lower than macro app averages. The big takeaway for Utilities apps is while you can’t mitigate every negative rating or comment, having a plan in place to directly receive negative feedback will help you improve your numbers.

Feedback Software 234

Feedback Software Systems Review User Testing Travel 234

The Product Bistro

JUNE 7, 2016

The lifeblood of product management is customer interaction. Getting out of the office, and sitting down with customers is a powerful aphrodisiac, and allows you to get unalloyed feedback. We do this as often as possible, hence why the typical product manager job description specifies 25 – 30% travel.

User Testing 170

User Testing Customer Experience Customer Feedback Travel 170

Userpilot

JANUARY 29, 2021

An excellent user engagement strategy can have a ripple effect on what product marketers’ care the most about: Make your users see the value of your product and its features during the free trial. Stop users from only signing up and then never using the product. Converting large numbers of trial users into customers.

Customer Experience 98

Customer Experience Customer Feedback User Testing Onboarding KPIs 98

BrainMates

JUNE 25, 2020

User and buyer scenarios are useful Product Management tools for both communication and design. They are used to share and communicate customer situations with your Product team so that they can design ‘market driven’ Products. But what exactly are user and buyer scenarios and how do you create one? Updated June, 2020.

User Testing 85

User Testing Customer Experience Customer Feedback Research Software 85

The Product Coalition

DECEMBER 21, 2021

The answer presented by an entry-level or an experienced PM, or by a Group product manager (GPM) lies majorly between two parameters - execution & strategy. Product manager of Airbnb, and leadership wants you to ponder on the idea to allow guests to book cars through the Airbnb Platform.

Product Research 164

Product Research User Testing Research Software Travel 164

Alchemer Mobile

APRIL 22, 2021

Some companies (like those focused on work collaboration or expense management) faced hurdles early on in the year that flattened as employees became more comfortable working from home. Below is a summary of our research specifically on Business Services apps. Brands in the Business Services category faced diverse 2020 challenges.

Data Visualization 246

Data Visualization Reporting Tools Feedback Software Research Software 246

Centercode

JANUARY 16, 2020

5G, AI, self-driving cars — in no time at all, we’ll be looking back and saying, “Oh, those old things?” That includes Customer Validation (CV) professionals like you who collect and disseminate customer data and insights, which makes you a driving force behind tomorrow’s game-changing technology. (Go

User Testing 69

User Testing Customer Feedback Customer Experience Research Software 69

Userpilot

OCTOBER 16, 2023

Like any form of analytics, product marketing analytics is all about capturing key data and optimizing the customer experience using that data. It starts tracking data from the moment a user first signs up for your product. It helps marketing managers identify the best marketing campaigns and channels.

Data Visualization 99

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 99

The Product Coalition

NOVEMBER 14, 2023

If your customer base ages with you, you’re Woolworth’s.” — Jeff Bezos Ever question the value of a product development lifecycle? Queue the time travel music…. If you haven’t gathered from my past posts on product topics, I’ve worked with ‘interesting yet easily annoyed’ colleagues many times. You are not alone.

Feedback Software 120

Feedback Software Roadmap Product Research User Testing 120