Alchemer Mobile

JUNE 11, 2019

If you’re a travel brand developing an app for your airline, hotel, rideshare, etc. you need to understand that your customer’s number one priority is convenience. When customers are in a hurry, the last thing they need is for something completely out of their control to inconvenience you. Personalize the customer experience.

Feedback Software 180

Feedback Software Travel Airlines Customer Experience 180

Alchemer Mobile

APRIL 21, 2020

This information is critical for most product managers and mobile marketers to optimize the mobile customer experience. We published six new research reports today – each industry-specific guide reveals exclusive benchmark data gathered from more than 800 mobile apps with 5,000+ active users. Retail & Shopping.

Finance 147

Finance Travel Research Software User Testing 147

The Product Coalition

FEBRUARY 14, 2023

Photo by Ian Schneider on Unsplash Product Management is one of the hottest and trending career options today. I’ve made the transition from an Analyst to a Product Manager (PM) , which is why many such aspirants often ask me for advice: How do I get into Product Management? Can you tell me more about your experience?

Customer Experience 146

Customer Experience Analytic Tools Feedback Software Product Management 146

UX Planet

FEBRUARY 10, 2024

Visionary Approach: Revolutionizing Investment Management Photo by Gilles Lambert on Unsplash Discover how Scalable Capital elevates user experience by integrating cutting-edge mobile scanning technology into their mobile application. The Vision Investing and managing assets can be a daunting endeavor for many individuals.

Customer Experience 70

Customer Experience User Experience Banking Data Visualization 70

Alchemer Mobile

MARCH 14, 2022

Industries rebounded, work styles continued to shift, and consumers stuck to their mobile-first habits, spending more time and money in mobile apps than any year prior. Make an early investment in retention and lifetime value by proactively engaging with customers in the first 30 days. Segment by customer emotion. Healthcare.

Data Visualization 263

Data Visualization Reporting Tools User Testing Customer Feedback 263

Product Talk

FEBRUARY 28, 2024

They didn’t have enough time and felt rushed. They had too much time and struggled to make progress. We hope Kelsey’s story will remind you that your continuous discovery journey is likely to experience some twists and turns along the way, but it’s still worth sticking with it through those tough spots.

Product Research 239

Product Research Onboarding KPIs Feedback Software User Testing 239

The Product Coalition

JUNE 25, 2023

Delivering Happiness: Zappos’ Core Values and the Power of Customer Experience Source: zappos.com We all know that giving better customer service in your business is important. In all companies, I worked so far, having great customer service was one of the core values, but we were not able to stand by it for long.

Customer Experience 106

Customer Experience User Testing Customer Feedback Books 106

The Product Coalition

DECEMBER 8, 2021

Voice search in the travel and hospitality industry has switched the way people search for information. These voice search technologies can improve customer experiences and business operations. Let’s look ahead to the future voice search applications in the service-oriented industry as hospitality and travel.

Reporting Tools 154

Reporting Tools Data Visualization Research Software Travel 154

The Product Coalition

JANUARY 25, 2024

We also thank Product Coalition founder Jay Stansell, who has provided a collaborative product management education environment. Chatbots have become integral to various industries, providing real-time assistance, automating tasks, and improving user experiences.

Artificial Inteligence 141

Artificial Inteligence Reporting Tools Feedback Software Research Software 141

Userzoom

JULY 10, 2019

Insurance companies are spending a lot to attract customers to their websites. The common factor of insurance sites, and the biggest UX challenge, is to make it easy for customers to complete often lengthy and complex forms to provide them with an accurate quote. Provide an estimate of the time it will take to complete forms.

Customer Experience 120

Customer Experience User Experience User Testing UX 120

Userpilot

NOVEMBER 30, 2023

How do product managers identify market gaps? TL;DR Market gaps are the disparities between what customers need and want , and what the market can deliver. A market gap can be caused by missing functionality or poor user experience. Let’s get into it! What are market gaps? What could lead to market gaps?

User Testing 101

User Testing Data Visualization Feedback Software Research Software 101

Product Management University

APRIL 10, 2018

It’s the little things that matter most when it comes to raising the customer experience from good to great. Sometimes there’s no substitute for just being “the customer” yourself. As a bona fide road warrior, I spend more than my fair share of time in hotels. Google maps is the winner every time! Hotel Wi-Fi.

Customer Experience 113

Customer Experience Customer Feedback Travel Entertainment 113

Intercom, Inc.

MARCH 26, 2020

As the COVID-19 situation continues to impact people, businesses, and communities everywhere, we know it is more important than ever to stay in touch with your customers, and Intercom is committed to helping you stay connected. Our leadership team is fully engaged in the active management of our response during this challenging period.

Customer Experience 192

Customer Experience Data Visualization Travel User Testing 192

Userpilot

JANUARY 29, 2021

An excellent user engagement strategy can have a ripple effect on what product marketers’ care the most about: Make your users see the value of your product and its features during the free trial. Stop users from only signing up and then never using the product. Converting large numbers of trial users into customers.

Customer Experience 98

Customer Experience Customer Feedback User Testing Onboarding KPIs 98

Gainsight

OCTOBER 4, 2022

Back to the Future is probably the most famous and beloved time travel movie franchise ever. . As customer success and product experience enthusiasts, that got us thinking about how our discipline has changed over the years, and what might be in store going forward. . Customer success as we know it didn’t exist yet.

Customer Experience 52

Customer Experience Data Visualization Presentation Customer Feedback 52

Userpilot

JUNE 8, 2022

How can you tell if your product is resonating with users? Being up to date with customer feedback is more important than ever as it gives you direct insights into what people think and feel, without you pushing them to say it. Building a strong customer base is key to growing your business. What is brand monitoring?

Customer Feedback 105

Customer Feedback User Testing Feedback Software Branding 105

The Product Coalition

JULY 16, 2022

Can The ‘Jobs-to-be-Done’ (JTBD) Framework Help With User Onboarding? User Onboarding is the process of radically increasing the likelihood that new users become successful when adopting your product. The Gartner Group studied that most of the SAAS platforms today lose 75–80% of customers while Onboarding.

Framework 135

Framework Research Software Customer Experience User Testing 135

Userpilot

JULY 27, 2023

Are you a results-driven product manager looking for the best product retention strategies for SaaS growth? In this article, we’re going to do a deep dive into a whopping 16 different strategies you can draw from to boost customer retention and increase loyalty. Driving users toward activation with checklists.

Product Research 89

Product Research Onboarding KPIs Customer Experience Data Visualization 89

bpma ProductHub

JUNE 12, 2017

By Garima Painuly – As product managers, we know we should obsess over our customers. Depending on your organization, you may be working with a robust user research team or you may be on your own, finding & conducting interviews to uncover needs and ideas that might delight. several times is a great place to start.

Workshop 186

Workshop User Testing Customer Experience Research Software 186

The Product Coalition

MAY 9, 2020

Emerging Product Strategy Product Management in the Time of COVID Part I: Stopgaps & Scaled Retention Strategies This first article in the series highlights customer retention strategies for products adapting to changes in customer behavior. What are we going to do next? one of our developers asked.

User Testing 79

User Testing Product Research Customer Experience Customer Feedback 79

The Product Coalition

JULY 19, 2022

Let’s discuss ways to build strategies for high-value customers and work towards establishing a great product experience Who are high-value customers High-value customers are users who have already subscribed, signed up to your product, or own some of your products if you have many products in your ecosystem.

User Friction 129

User Friction Customer Experience User Testing Customer Feedback 129

Mironov Consulting

APRIL 12, 2020

Implications for customers, markets and company economics that may change what we build. This is a time to demonstrate our humanity and empathy. Talk through synch vs. asynch work models and time assumptions. Or adjust assumptions about response times. Long lead-time partnerships with huge corporations can probably wait.

Customer Experience 140

Customer Experience Reporting Tools Technical Review Transportation 140

UX Studio

SEPTEMBER 30, 2019

When it comes to travel app development, product managers have to take the customers’ needs into consideration. Everyone wants their trips to be smooth and enjoyable, so we should build applications that make their lives easier – especially when they just want to relax or have some fun time. .

Travel 65

Travel Research Software Development Product Research 65

The Product Bistro

JUNE 7, 2016

The lifeblood of product management is customer interaction. Getting out of the office, and sitting down with customers is a powerful aphrodisiac, and allows you to get unalloyed feedback. We do this as often as possible, hence why the typical product manager job description specifies 25 – 30% travel.

User Testing 170

User Testing Customer Experience Customer Feedback Travel 170

The Product Coalition

FEBRUARY 19, 2023

In Product Management, user friction is not always a bad thing. We often obsess over reducing friction for users. In recent years, the product management community has placed a great deal of emphasis on reducing friction for users. But have you considered introducing friction by design?

Reporting Tools 138

Reporting Tools Customer Experience Healthcare Entertainment 138

Split

AUGUST 18, 2022

But, make sure that your efforts to save are not damaging growth and retention. A second axis to consider is that your customers themselves have less interest in spending. Will the drop in quality affect customer satisfaction? Some customers might notice and churn to competitors. No one knows the outcome yet.

User Testing 98

User Testing Customer Experience Product Research Testing 98

Intercom, Inc.

JUNE 19, 2018

On a recent night out in London, Tristan Watson discovered the value of great customer support, when his bag full of electronics, video equipment and personal items was stolen from a pub. Anyone who’s lost their wallet while traveling knows the process to get fraudulent charges refunded can be painful.

Reporting Tools 216

Reporting Tools Research Software User Testing Customer Experience 216

Usersnap

JULY 16, 2021

Google’s tech alone didn’t build them into a top company; User Research matters too! Such insight, and their acquisition of such continues broadening, then helps informs competitive user engagement strategies. User loyalty is the natural result. Instead, research first helped Google emphasize user personalization.

User Testing 84

User Testing Research Software Customer Feedback Feedback Software 84

The Product Coalition

AUGUST 3, 2023

User-centricity: A well-defined vision keeps the focus on the end users and their needs, ensuring that the product remains relevant and valuable. For example, “Through an AI-powered ride-sharing platform that optimizes routes for reduced travel time and environmental impact.”

Vision 130

Vision Product Research User Testing Roadmap 130

Userpilot

OCTOBER 16, 2023

Like any form of analytics, product marketing analytics is all about capturing key data and optimizing the customer experience using that data. It starts tracking data from the moment a user first signs up for your product. It helps marketing managers identify the best marketing campaigns and channels.

Data Visualization 103

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 103

The Product Coalition

NOVEMBER 1, 2022

Digitalization has transformed the way people live, work, and travel. However, people find it hard to identify how tourists spend on travel and other leisure activities in a savvy-tech world. To understand customer behavior in tourism, companies examine interactions amongst influencing elements.

Research Software 103

Research Software Feedback Software User Testing Travel 103

The Product Coalition

APRIL 2, 2018

Product Management can be an intimidating role. Traditionally Product Managers come from a design or development background, find they are good with people, and evolve their role into a Product Manager position. They are typically ingrained in you from an early age and take a lot of conscious effort to improve.

Travel 60

Travel Feedback Software Weak Development Team Product Management 60

Roman Pichler

NOVEMBER 12, 2019

Product management and development were located at separate sites in different countries. What’s more, the product people would occasionally visit the development site, and development group members would travel to product management from time to time. Unfortunately, things didn’t go to plan. To Collocate or Not.

Weak Development Team 188

Weak Development Team Customer Experience Technical Review Product Research 188

Roman Pichler

NOVEMBER 12, 2019

Product management and development were located at separate sites in different countries. What’s more, the product people would occasionally visit the development site, and development group members would travel to product management from time to time. Unfortunately, things didn’t go to plan. To Collocate or Not.

Weak Development Team 188

Weak Development Team Customer Experience Technical Review Product Research 188

The Product Coalition

JANUARY 16, 2024

Golden rules for roadmap management. It was something that happened over time, a term I’ve coined ‘roadmap drift’. It was something that happened over time, a term I’ve coined ‘roadmap drift’. Product managers and their teams start with enthusiasm, hit the ground running, and create a solid roadmap. Then we hit pause.

Roadmap 113

Roadmap Development Team Review Technical Review Weak Development Team 113

Intercom, Inc.

JANUARY 5, 2021

At Intercom, we believe product managers (PMs) should focus on problems , not solutions. A problem statement focuses on what the customer needs, not what you think the solution should be. 1: The outcome the customer wants. Well-framed outcomes will refer to customer needs, and not to your product specifically.

Transportation 279

Transportation Research Software User Testing Travel 279

BrainMates

JUNE 25, 2020

User and buyer scenarios are useful Product Management tools for both communication and design. They are used to share and communicate customer situations with your Product team so that they can design ‘market driven’ Products. But what exactly are user and buyer scenarios and how do you create one? Updated June, 2020.

User Testing 85

User Testing Customer Experience Customer Feedback Research Software 85