Intercom, Inc.

JANUARY 5, 2021

At Intercom, we believe product managers (PMs) should focus on problems , not solutions. ” The secret to shipping successful product, then, is clearly defining for your team the problem that you’re setting out to solve. A great problem statement supercharges product development. 1: The outcome the customer wants.

Transportation 279

Transportation Research Software User Testing Travel 279

The Product Coalition

MAY 9, 2020

Emerging Product Strategy Product Management in the Time of COVID Part I: Stopgaps & Scaled Retention Strategies This first article in the series highlights customer retention strategies for products adapting to changes in customer behavior. one of our developers asked. What are we going to do next?

User Testing 79

User Testing Product Research Customer Experience Customer Feedback 79

Userpilot

DECEMBER 13, 2023

How do you develop a robust UX strategy? TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs.

Research Software 92

Research Software Analytic Tools Feedback Software User Testing 92

Split

AUGUST 18, 2022

But, make sure that your efforts to save are not damaging growth and retention. A second axis to consider is that your customers themselves have less interest in spending. Will the drop in quality affect customer satisfaction? Some customers might notice and churn to competitors. No one knows the outcome yet.

User Testing 98

User Testing Customer Experience Product Research Testing 98

The Product Coalition

APRIL 2, 2018

Product Management can be an intimidating role. Traditionally Product Managers come from a design or development background, find they are good with people, and evolve their role into a Product Manager position. They are typically ingrained in you from an early age and take a lot of conscious effort to improve.

Travel 60

Travel Feedback Software Weak Development Team Product Management 60

The Product Coalition

FEBRUARY 2, 2023

As product managers, it’s our job to develop solutions that solve real problems for our customers and create value for the business. One effective approach is to use a hypothesis-driven product validation framework to ensure that your efforts are focused on the most important questions at the right time.

User Testing 141

User Testing Feedback Software Product Research Research Software 141

The Product Coalition

FEBRUARY 24, 2023

The Scribe Product Owner A scribe is like a really poor waiter in a restaurant. A scribe just takes your order regardless, of whether it’s a good or a bad idea, they don’t add any value. They’ll meet the customers and the end users a lot to inform their decision-making. That’s the biggest job really for the product owner.

Weak Development Team 124

Weak Development Team Vision Customer Experience Data Visualization 124

The Product Guy

OCTOBER 9, 2018

I became a product manager because I wanted to take a more strategic role at my company. First, I did not know how to frame, develop and present product strategy in a systematic way, and second, as a startup, my company has not historically had a good track record of strategy being developed outside of senior management (read: founder).

Weak Development Team 130

Weak Development Team Product Strategy Strategy Development 130

The Product Guy

AUGUST 13, 2020

When I first researched about product management, I asked seasoned product managers how they started and they gave me very different kinds of answers. A lot of them worked in other positions before moving to product management, like engineers, analysts, marketers and project managers, and learned by taking on extra responsibilities.

Product Management 163

Product Management Product Manager Research Software Feedback Software 163

The Product Coalition

JANUARY 3, 2020

The Hard Thing About Hard Things) At Latin American travel technology company Almundo , we believe that leaders are responsible for the people, whether that is via one-on-one meetings, career opportunities, company culture, or employee satisfaction. So, it was natural that we should want to develop a talent growth plan for our people.

Feedback Software 81

Feedback Software Product Research Research Software Weak Development Team 81

Ronke PM

APRIL 5, 2023

Design-driven leadership is product management Final thoughts The very essence of leadership is creating a space that enables our teams to dream big, imagine, and bring what was once unthinkable to life - therefore, changing humanity. Our customers represent an ever-changing demographic with evolving needs. That is innovation.

Leadership 52

Leadership User Testing Product Management Product Manager 52

Intercom, Inc.

APRIL 5, 2018

If users don’t stick around, they won’t learn and inevitably won’t share Duolingo with their friends. In her five years there, she helped take Duolingo from 3 million users to more than 200 million. In her five years there, she helped take Duolingo from 3 million users to more than 200 million.

Customer Experience 223

Customer Experience User Testing Customer Feedback Analytic Tools 223

Intercom, Inc.

JULY 29, 2021

And so, Mark Rudden and his team had to figure it all out by themselves. Fortunately, Mark had quite a bit of experience working and scaling teams in demanding, hypergrowth environments. We started from scratch and we had a six-week turnaround time to take our training. Onboarding, but make it remote.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

UX Studio: Product Management

JANUARY 11, 2022

As a professional user experience design agency, we help companies worldwide choose the most suitable design partners to create impactful digital products. This time, our UX experts reviewed dozens of Webdesign Wien companies to list the best Austria webdesign agencies to partner with in 2022. This is our fantastic UX team.

Research Software 81

Research Software User Testing Customer Experience Data Visualization 81

Johanna Rothman

NOVEMBER 16, 2020

One of my reviewers for the Modern Management Made Easy books asked a fascinating question: I've never seen this many women in management or in senior leadership positions. Do these stories reflect your experience? Yes, the stories reflect my experience. They acted as if they were indispensable or 10x developers.

Technical Review 111

Technical Review Research Software Software Review Systems Review 111

Roman Pichler

JULY 20, 2016

Goal-oriented roadmaps focus on goals or objectives like acquiring customers, increasing engagement, and removing technical debt. To help you develop your agile product roadmap, I have created a goal-oriented roadmap template called the GO Product Roadmap. I like to use my Product Vision Board to develop a valid product strategy.

Roadmap 328

Roadmap Agile Technical Review Weak Development Team 328

People-First Product Leadership

MARCH 4, 2024

Event Recording Slides Two questions asked during the event reminded me of my time at Pearson. I feel limited in my growth as there is not upward opportunity as a Senior Product Manager. How would you approach working with new team members in a different country, specifically to grow empathy and connection, due to cultural differences?

User Testing 59

User Testing Feedback Software Technical Review Product Research 59

Product Talk

SEPTEMBER 9, 2020

While I tend to focus on helping teams, Petra’s work centers around helping product leaders—the people who manage product managers. She has a big focus on people development, helping product managers and product leaders get better at their craft. Hello everybody. Welcome, Petra. Thanks for having me. Tweet This.

Feedback Software 184

Feedback Software User Testing Product Research Research Software 184

PMLesson's Ace the PM Interview

DECEMBER 3, 2020

since I had no real product experience. Along the way, I’ve shipped hundreds of products, and managed other PMs. It’s been a wild adventure, so I wanted to share the end-to-end experience with you: how I prepared, mistakes I made, my hard-ball negotiation, the secrets behind compensation, and how my blog boosted Instagram’s interest.

Weak Development Team 98

Weak Development Team Customer Experience User Testing Feedback Software 98

Mind the Product

JANUARY 21, 2020

The fox terrier travels everywhere with him – to London once a week, wherever it is, where Joe goes, he goes. I’m very strict about this, otherwise I can’t give them all the time they deserve,” says Joe. “At Joe coaches and mentors product teams, supporting them to make good decisions and good user-centred design choices.

Banking 111

Banking Weak Development Team Workshop Customer Experience 111

Gainsight

SEPTEMBER 8, 2021

Organizations create Customer Success teams to increase Net Revenue Retention, and we’ve recently published research showing that NRR drives valuation. But, then, organizations find that the baseline impact of simply having a CS team eventually plateaus–your NRR stagnates. Project management? The same is true for CSMs.

Reporting Tools 105

Reporting Tools Data Visualization Analytic Tools Marketing 105

Mind the Product

FEBRUARY 21, 2017

Osama Hanif (Digital Solutions Manager at Telenor) launched the first digital agency in Lahore and went on to join Telenor Digital. Last summer he and a brand new team were challenged by Telenor to tackle smartphone users, especially in Asia, who don’t use data because of a fear of large unexpected bills. Test retention.

User Testing 96

User Testing Research Software Analytic Tools Data Visualization 96

The Product Coalition

JANUARY 21, 2021

I began the year working in Almundo, an Argentinian tech travel company that had been acquired by CVC (biggest travel company in Brazil). Things were already tough merging teams from multiple companies to launch a unified platform in Latam when countries started closing their borders. Travel industry went into complete chaos.

Feedback Software 114

Feedback Software Technical Review Weak Development Team Travel 114

PMLesson's Ace the PM Interview

JANUARY 12, 2022

Have you been intrigued by the position of Technical Program Manager? But this doesn't mean you can't prepare for and ace your upcoming technical program manager interview. The responsibilities of a technical program manager are a little more big picture than that of a software engineer. Let's take a look!

Technical Review 52

Technical Review Feedback Software Onboarding KPIs Software Review 52

The Product Coalition

JUNE 12, 2018

3 types of questions to ask engineering candidates Being part of a growing company can be a really exciting experience?—?growth Could you imagine a workplace with a bunch of product managers and no engineers? A traveler came upon three men working. Great engineers want to know that users are benefiting from their product.

Engineering 60

Engineering Weak Development Team Product Management Product Manager 60

Product Talk

JANUARY 13, 2016

Most teams make one of the following two mistakes: They either gate releases with an A/B test trying to understand whether or not the feature had the intended impact or they test variables blindly hoping to stumble upon a better variation. We start by taking our favorite idea and we run experiments to prove that the idea will work.

Product Research 110

Product Research Customer Experience Development Team Review Research Software 110

UX Studio: Product Management

JULY 5, 2021

UX studio is an established design agency helping companies worldwide design impactful digital experiences. As an expert and an opinion leader in the UX field, we’ve reviewed the competency, portfolio, and former projects of New York design agencies to define the best user experience design agencies in New York , based on our judgment. .

Research Software 81

Research Software Analytic Tools Feedback Software User Testing 81

Userpilot

JUNE 9, 2021

Are you thinking about a career in product, but you’re not sure whether you should pursue Product Marketing or Product Management? To explain the difference in the simplest of terms: Product Managers build product features and Product Marketers promote them to their audience and users. What is a Product Manager?

Analytic Tools 52

Analytic Tools Research Software Feedback Software Product Research 52

The Product Coalition

MARCH 22, 2021

In the startup world, making software user-friendly and easy to use has become a real trend lately. These fields include web design, mobile app development, SaaS, and even B2B products. With a relatively small team based in Omsk, southwestern Siberia, Purrweb has compiled an impressive portfolio. Top UX Agencies in 2020 1.

UX 96

UX Research Software Feedback Software User Testing 96

The Product Coalition

DECEMBER 5, 2019

They run from ill-suited personal traits and the pursuit of individual agendas to frustration with the team itself. Read on and learn in this post on Scrum anti-patterns how you can identify if your Scrum Master needs support from the team. The Scrum Master is a servant-leader for the Scrum Team. Source : Scrum Guide 2017.

Weak Development Team 87

Weak Development Team Reporting Tools Agile Customer Experience 87

The Product Coalition

MAY 19, 2020

Intercept field study by UX Studio Image by UX studio Our client creates digital products to help football fans follow matches, favorite teams, news, or even play web or mobile games. Some years ago their team decided to put a new app in football-lovers’ pockets. This app would guide fans as they travel to a match anywhere in Europe.

Research Software 78

Research Software Feedback Software User Testing Product Research 78

Product Innovation Educators

MAY 3, 2021

How product managers can build great products by focusing on their customers’ unmet needs. Jobs-to-be-Done (JTBD) is a valuable tool for product managers and innovators, and there are different thoughts on how to actually put it into optimal practice. Summary of some concepts discussed for product managers. [1:54]

Framework 70

Framework Weak Development Team Travel Customer Experience 70

Mind the Product

MARCH 9, 2017

They connect travelers to travel agents for hotels, restaurants, and any other travelling needs. In her ProductTank NYC presentation, she explains the importance of learning and becoming a better product manager. How Do You Know if You’re a Good Product Manager? Set Your Baseline. How Others Perceive You.

Weak Development Team 72

Weak Development Team User Testing Product Research Travel 72

UX Studio

MARCH 11, 2024

With over 17 years of experience as a designer, he primarily assists others in their career growth by providing thoughtful, concise tips and tricks, whether related to tools or any form of communication. And then third level is that you think very deeply about what the user needs. You really understand the motivation of the user.

User Testing 66

User Testing Feedback Software Research Software Data Visualization 66

Product Innovation Educators

MAY 3, 2021

How product managers can build great products by focusing on their customers’ unmet needs. Jobs-to-be-Done (JTBD) is a valuable tool for product managers and innovators, and there are different thoughts on how to actually put it into optimal practice. Summary of some concepts discussed for product managers. [1:54]

Framework 62

Framework Weak Development Team Travel Customer Experience 62

The Product Coalition

JUNE 17, 2019

“The digital transformation of any enterprise is a herculean task requiring a willingness to embrace cultural change, the ability to immerse the entire organization in the customer journey, and a total commitment to digitize to the core”?—? Bank customers’ requests are rapidly changing. We identify opportunities. We execute.

Banking 91

Banking Development Team Review Software Review Technical Review 91

The Product Coalition

MAY 31, 2018

As someone who has experienced the highs and lows that accompany life as a Product Manager, I am keenly aware of the challenges this important role plays in the technology industry [and so many others]. for the good or bad. Many, myself included, have referred to Product Managers as the CEOs of their individual products.

Leadership 60

Leadership Product Management Product Manager Weak Development Team 60