Userpilot

MARCH 30, 2025

churn within 30 days, and in-app purchase conversion rates are often below 5% for the small number of users who remain. The key is to understand your users and continuously optimize your mobile app for exceptional value. 1 Engagement DAU/MAU Understand daily and monthly active user engagement and overall app popularity.

Analytic Tools 96

Analytic Tools Research Software Onboarding KPIs Data Visualization 96

Reveal

OCTOBER 25, 2023

Reveal Embedded Analytics The critical role of customer satisfaction in today’s hyper-competitive, data-centric world is unequivocal. It’s not merely an indicator of customer loyalty; it’s an indicator of your business’s trajectory. But in the customer satisfaction area specifically, it does wonders.

Data Visualization 103

Data Visualization Embedded Analytics Analytic Tools Customer Satisfaction 103

Alchemer Mobile

APRIL 27, 2021

Understanding app health and customer experience go hand-in-hand. While exact metrics and the prioritization of those KPIs differs from company to company, there are three key areas all product managers measure: Customer acquisition. Customer experience. Why are app downloads down this month? Customer acquisition.

User Testing 245

User Testing Product Manager Product Management Customer Experience 245

Userpilot

MAY 30, 2025

They track 47 different key performance indicators (KPIs) in their mobile analytics platform , spend hours debating dashboard numbers, yet can’t predict which users will churn next week The problem here isn’t a lack of data. Analytics forwards starts with understanding user psychology. User journey map on Userpilot.

Analytic Tools 104

Analytic Tools Data Visualization Feedback Software Product Research 104

Roman Pichler

SEPTEMBER 13, 2022

Listen to the audio version of this article: [link] Download file | Play in new window | Duration: 10:10 | Recorded on September 13, 2022. There is no point in worrying about the product details and writing user stories if a sound product strategy is missing. A Cyclic Process.

Product Strategy 349

Product Strategy Strategy Vision Product Research 349

Intercom, Inc.

NOVEMBER 30, 2021

Customer support is more business-critical than ever. But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. Let’s dive in.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Intercom, Inc.

JULY 14, 2020

As customers expect more and more out of support experiences, support leaders can risk burnout on their team to meet the escalating demand. But even for larger teams, an influx of customer questions can overload agents, leaving them frustrated and overworked, and in turn, not able to provide great support.

Customer Experience 224

Customer Experience User Testing Product Research Customer Feedback 224

Alchemer Mobile

FEBRUARY 2, 2021

As they wait for the downloads to come, they realize—all too late—the fallacy of this assumption. Without marketing, even the best apps struggle when it comes to customer acquisition and discovery. A certain amount of downloads? A high average revenue per user? ESTABLISH A FEEDBACK LOOP FOR YOUR APP. The bad news?

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Product Innovation Educators

AUGUST 17, 2020

What product managers need to know about customer validation and alpha, beta, and delta testing. A larger perspective, and one that our guests shares is Customer Validation. Centercode is a Customer Validation solutions provider that helps tech companies bring products to market. Beta testing looks for satisfaction.

User Testing 311

User Testing Product Research Feedback Software Testing 311

Alchemer Mobile

APRIL 18, 2019

Apps are a streamlined and simplified user-friendly interface adept at delivering content and usability to users. The user-friendly, highly functional nature of apps is something that would be beneficial to have in a website, so that’s where PWAs come into the picture. App building has become more user-friendly and streamlined.

Feedback Software 48

Feedback Software User Testing Customer Experience Customer Feedback 48

Intercom, Inc.

JULY 1, 2020

Today, customer expectations are at an all-time high. A proactive customer support approach is the key to regaining control. But this approach not only overwhelms your team, it also means customers frequently have to wait hours or even days to get the help they need. What is proactive customer support?

User Friction 239

User Friction Outbound Customer Experience Customer Feedback 239

Intercom, Inc.

MAY 18, 2021

Believing that customers who try it will see better results. But as you grow and mature, and as your target customers grow from early adopters to more discerning buyers, it’s simply not enough for you to say it. 58% of respondents believe that customers prefer conversational, messenger-based engagements with brands.

Research Software 210

Research Software User Testing Customer Feedback Reporting Tools 210

Userpilot

MAY 17, 2025

Many product teams dont truly understand their app user journey. No surprise, then, that most apps lose 77% of their daily active users within just three days of installation. Without a clear view of the user journey, teams optimize the wrong things while real friction points go unnoticed. Ive felt that sting.

Analytic Tools 66

Analytic Tools Research Software Feedback Software Data Visualization 66

Intercom, Inc.

MAY 25, 2021

The channels we use to communicate have shifted dramatically, and customer expectations for fast, personalized support are higher than ever. As a result, companies need to understand their customers and deliver to their high standards if they want to stay competitive. Download your copy of the thought leadership paper now.

User Testing 260

User Testing Customer Experience Customer Feedback Product Research 260

Userpilot

APRIL 30, 2025

Your app experience makes or breaks user loyalty: the slightest improvement can boost retention and revenue. Friction points, like confusing onboarding or sluggish navigation, can turn new users into churn statistics. Userpilot is a no-code digital adoption platform that unifies mobile and web engagement, analytics, and feedback.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Customer Experience 97

Userpilot

OCTOBER 19, 2024

A well-crafted release note can transform how you communicate product updates to your users. With the right release notes template, you can transform your software updates from snooze-fests into engaging content that keeps your users in the loop. They include guidelines that help users understand the value of your software updates.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Customer Experience 105

Intercom, Inc.

MARCH 16, 2021

Today, customer expectations are at an all-time high. A proactive customer support approach is the key to regaining control. But this approach not only overwhelms your team, it also means customers frequently have to wait hours or even days to get the help they need. Download The Ultimate Guide to Conversational Support.

Data Visualization 201

Data Visualization User Friction Onboarding KPIs Outbound 201

Userpilot

APRIL 15, 2024

In this article, we look at how you can use AI to gain in-depth customer insights and how to leverage them to improve the product. We also share a few tools that can help you harness the power of AI to offer a better customer experience. Why is AI for customer insights important? Let’s dive right in.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

Alchemer Mobile

APRIL 27, 2021

Understanding app health and customer experience go hand-in-hand. While exact metrics and the prioritization of those KPIs differs from company to company, there are three key areas all product managers measure: Customer acquisition. Customer experience. Why are app downloads down this month? Customer acquisition.

User Testing 162

User Testing Product Manager Product Management Customer Experience 162

Usersnap

SEPTEMBER 16, 2021

With technology underpinning all business processes today, with the pace at which new technologies are emerging, companies need to introduce new products and services at a faster rate than their competitors using user acceptance testing software to meet the needs of the end user. What Is A Good User Acceptance Testing Definition?

User Testing 119

User Testing Feedback Software Reporting Tools Customer Experience 119

Usersnap

FEBRUARY 4, 2022

When you consider the feedback part of the process it takes even longer. This is why you need a website feedback tool at your side to get you across the finish line. Email threads, Slack chats, phone calls and meetings – that’s how the feedback is collected and managed. Drop your existing feedback tool. Here’s why.

Feedback Software 98

Feedback Software User Testing Data Visualization Customer Feedback 98

Userpilot

MARCH 23, 2025

The competition for customer attention in app stores is intense , to say the least. million apps on Google Play for Android users to choose from and 2 million on the Apple App Store for iOS users, user engagement is being pulled in a million directions (literally). Try to understand what the in-app user journey is like.

Onboarding KPIs 59

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 59

Userpilot

JULY 8, 2024

Looking for examples of customer journey touchpoints? And shows you how to optimize them for better conversions and higher customer satisfaction. TL;DR Customer journey touchpoints are moments or points of contact where customers interact with the product or brand. How do you identify customer touchpoints?

Analytic Tools 105

Analytic Tools Feedback Software Research Software User Testing 105

Intercom, Inc.

JUNE 8, 2021

Not too long ago, customer support was viewed as a cost center, not a value driver. It was seen as a necessary part of a business, but not something that drove revenue or influenced customers’ buying decisions. Study after study shows how important a great customer experience is to today’s consumers. That time is over.

Reporting Tools 222

Reporting Tools Technical Review Data Visualization Research Software 222

Product Innovation Educators

FEBRUARY 20, 2023

Target customer 2. User experience (UX) Write down your hypotheses in each layer then test the product with customers to see where you’re at with product-market fit. 8:38] How do we identify our target customer? 8:38] How do we identify our target customer? Attitudes: What do customers believe?

User Testing 273

User Testing Product Manager Product Management Data Visualization 273

Intercom, Inc.

MARCH 21, 2018

It’s about understanding why a customer would care about that mission, and translating that understanding into a story that will compel someone to start a trial and ultimately make a purchase. To start with, you need to have a clear understanding of who your target customer is. What problem were they trying to solve? The “what”.

Marketing 223

Marketing Customer Satisfaction Differentiation Banking 223

UX Planet

MARCH 29, 2025

In any case, hang around because well go over why UX design strategy is crucial, how to create one, and what the problems arefor you, your team, and, most importantly, your customers. At its core, UX strategy serves as your guide for crafting experiences that genuinely resonate with users and encourage them to engage.

Feedback Software 62

Feedback Software UX Weak Development Team Research Software 62

Userpilot

DECEMBER 21, 2022

Have you ever wondered how to collect customer feedback efficiently and which voice of the customer best practices to follow? Taking the voice of the customer (VOC) into account is essential when trying to maximize customer satisfaction, improve user sentiment , and get the most out of your marketing efforts.

User Testing 98

User Testing Data Visualization Customer Feedback Customer Experience 98

Intercom, Inc.

AUGUST 11, 2022

It’s hard to truly understand your customers when you’re chasing that point increase in NPS or to empathize with their problems when you’re spending all day looking at charts on a computer screen. And that’s exactly why today’s guest, Janelle Estes , is so interested in human insight. How can you capture it?

Data Visualization 118

Data Visualization Customer Feedback Customer Experience Feedback Software 118

Userpilot

JULY 18, 2024

TL;DR Net Promoter Score (NPS) is a customer loyalty metric that measures how likely your customers are to recommend your product or service to others. NPS is important because it correlates with customer satisfaction , positive word-of-mouth , and loyalty, essential for product growth. Companies analyzed. What is NPS?

Data Visualization 105

Data Visualization Reporting Tools Feedback Software Analytic Tools 105

Usersnap

FEBRUARY 17, 2022

Getting user feedback is key to SaaS product growth (or any company’s growth, for that matter). And a seemingly small thing like placing feedback widget on your website, in your mobile app, or in your digital product can go a long way. Why Do You Need Feedback Widgets for Websites? Feedback Widget for Website.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Research Software 98

Userpilot

JULY 21, 2022

Interested in providing better customer experiences with customer experience automation? Many brands have great products but what makes you stand out from the competition is customer experience (CX). But this is where customer experience automation (CXA) comes in. What is customer experience (CX) in SaaS?

Feedback Software 98

Feedback Software Customer Experience Reporting Tools Data Visualization 98

Userpilot

OCTOBER 30, 2023

Looking for a good customer satisfaction tool and wondering which one of UserGuiding, Userflow, and Stonly is the best option for your SaaS company? There are plenty of tools for customer satisfaction on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Customer Satisfaction 52

Customer Satisfaction Data Visualization Analytic Tools Feedback Software 52

Userpilot

NOVEMBER 27, 2023

Looking for a good customer satisfaction tool and wondering which one of Pendo, Appcues, and UserGuiding is the best option for your SaaS company? There are plenty of tools for customer satisfaction on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Customer Satisfaction 52

Customer Satisfaction Data Visualization Analytic Tools Feedback Software 52

Userpilot

MARCH 21, 2025

The real challenge is shaping an experience that keeps users engaged and drives continuous growth. As a product manager, I know that even small friction points cause users to drop off. Users expect instant value. It starts with understanding user behavior, improving performance, and delivering a seamless experience.

Analytic Tools 59

Analytic Tools Feedback Software Research Software Data Visualization 59

Userpilot

JANUARY 22, 2020

As more and more SaaS companies attempt to increase customer loyalty, more and more ways of measuring it are developed. In fact, 55% of companies around the world use NPS to measure customer loyalty and satisfaction. It’s since become a popular way of measuring customer satisfaction. Key takeaways.

Analytic Tools 134

Analytic Tools Feedback Software Research Software Data Visualization 134

Userpilot

MARCH 21, 2024

How do you even know if you have no clue what your ideal customer looks like? That’s why you need a customer profile template. Read on to find out the different types that make a customer profile, how you can create a customer profile template in 5 steps, and some customer profile examples.

Data Visualization 105

Data Visualization User Testing Customer Experience Customer Feedback 105