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Introduction to customer satisfaction surveys Customer satisfaction surveys are vital tools for understanding what customers think, feel, and experience. Surveys provide a range of insights, from quick feedback after a purchase to in-depth assessments of brand loyalty. Don’t worry, we’ve got you.
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Without effective UX analytics that goes beyond collecting data, you’re losing valuable customers. Unfortunately, the research backs this up, with a staggering 90% of usersreporting that they stopped using an app due to poor performance. Basically, anything that ruins the user experience.
Speaker: Donna Shaw - Senior Product Manager & Eric Frierson - Director of Innovation for Public and School Libraries
Nonetheless, by leveraging foresight and valuable insights, you can cultivate a thriving product management team that works together harmoniously to craft customer-centric products. Master the art of communication for team success, informed leadership, and nurturing strong customer relationships Don't miss out and register now!
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And not because AI itself is broken, but because companies keep treating it like a science project instead of a tool that actually needs to solve problems. Itll be the ones who know how to separate hype from reality, focusing on pragmatic AIAI that works, delivers value, and integrates seamlessly into business processes.
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Let’s review everything your customer success team has to do in the absence of any customer success tools. Collect customerdata to calculate complex formulas for tracking metrics, monitor customer health scores, and resolve support tickets while continuously trying to improve retention and expansion.
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Speaker: Speakers from SafeGraph, Facteus, AWS Data Exchange, SimilarWeb, and AtScale
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Speaker: Howard Dresner, Chief Research Officer, Dresner Advisory Services, LLC
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Speaker: Miles Robinson, Agile and Management Consultant, Motivational Speaker
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Below is a preview of key insights. Customerfeedback is overwhelming , making it hard to separate signal from noise. Communicate trade-offs clearly by tying product decisions to business objectives and user outcomes. Lack of habit formation Users dont build a routine around the product.
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Speaker: Kate Owens and Megan Bubley, SpotHero, Diana Smith, Segment, and Erin Franz, Looker
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Speaker: Hannah Chaplin - Product Marketing Principal & Steve Cheshire - Product Manager
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Speaker: Carrie Melissa Jones Founder, Gather Community Consulting
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